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This is a followup to a previous complaint that had been closed by the BBB because the company lied and said they would give me a refund in 10 business days, and sent a screenshot of the email they sent me saying it would be refunded in 10 business days. 10 business days have passed and no refund nor any message about my return. So I called and was told that I was not getting a refund "because the product was opened and damaged". There's no way it could have been damaged because I never used it. I opened the product to try and put on my trimmer because the item description said it would fit a Ryobi trimmer. It did not. But I find it very shady that they lied to me AND the BBB by saying I would get a refund within 10 business days, but when I called, I am told "oh you're not getting it back because it was returned opened and damaged." When they received the original complaint, they had already received the product and knew it arrived opened (I dispute it being damaged), so they lied. Now they are refusing the refund.
My original complaint is copied below.
I ordered a product from them, order #[protected], that their website claimed fit Ryobi weed trimmers. It did not fit my trimmer, nor did it contain any of the promised adapters that one can use to fit their specific trimmer. I contacted the company and got an RMA number, which was VZQ99HNS. I had to pay $22 for UPS to ship the item back to them. According to tracking, 1zx2f8720342418474, it was received on June 6, 2022 and was signed for by Karina. So far I've received no refund. First I emailed them, with no response, and today I tried to call them twice. Both times, the automated voice said that all customer service representatives were too busy and I had to send an email or leave a voice mail. I did leave a voice mail but because I got no response to my email, I'm not confident that they will return my call either. Convenient that they don't answer their phone.
Desired outcome: refund
Oak and Hearth is a scam company. They should not be in business. I wish I had read all the terrible reviews before I bought two travel bags from them. The zippers on both broke the first time we used them. They say you only have 30 days, but we didn't even go on the trip until 30 days after we bought them. Horrible customer service.
Ha, they wouldn't have even refunded if you had returned within the 30 days. They just say "it's damaged" and you have no way to prove they're lying.