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I wanted to order labels online and one of the first sites that google showed me was onlinelabels.com. This website provided good free software for labels and logos and then I ordered through them. The order was delivered in time and I was really happy until I discovered that everything was a lie. The software that I thought was free, actually was not and they started charging me monthly for it. I will complain everywhere I can in order to warn other people.
Hello Folks, this is Matt from OnlineLabels.com. We appreciate you taking the time to express concerns about our company! We apologize for what seems to be some confusion. We do not offer any sort of automatic, subscription-based services. With any label purchase you receive a free activation code to our label design software, for a specified time, at no cost to you. Here is the exact wording on our site, “Each and every time you purchase blank labels with us, you'll receive a Maestro Label Designer® activation code for FREE! Based on your order size, we'll send you a Maestro Label Designer® activation code valid for 1 month all the way up to 1 year. Order 3 times, receive 3 codes... it's as simple as that!” Upon the expiration of your free code, if you’d like to continue using the software, you may purchase another activation code for 1, 3, 6 or 12 months at your own discretion. We never automatically bill you, for any reason. Here is some more information available on our site about pricing: http://www.onlinelabels.com/general/maestro-label-design-software-pricing.aspx. Also, please keep in mind, there are a variety of ways to design and print your labels. While we’d love for you to use our software, you don’t have to by any means. Lastly, if you ever have any issues at all I would highly suggest contacting our customer service department first at [protected]. We will do whatever we can to assist you. Thanks :)
Wow, what great customer service. I haven't needed a code in a while, I was purchasing a month at a time when I needed it. I called customer service today because I could not see online where to purchase a monthly subscription and they gave me an activation code at no cost. I guess they changed that monthly subscription policy a while back, but since I was not aware they just offered me the code. That is great customer service and now I know the new policy.