Open Study College review: The course

Hi Vincent,

I am very disappointed to read your complaint.

I'd like to clarify that if students do not wish to receive emails, they have the option to unsubscribe by clicking on the provided link in the email. Moreover, if they contact us at learnerservices@openstudycollege.com, we would be happy to assist them with their request. I can see that you requested to be removed from all email communication in December 2022, and we have already taken care of this for you. No marketing emails have been sent to you since then.

We are sorry to hear that you feel unsupported. If you have any learning difficulties, please let us know. We will send you an additional support questionnaire, and based on your responses, we will review the situation and determine the support we can provide. For example, if you have dyslexia, our tutors will take it into account when marking your work.

If you have any concerns about Pearson textbooks, it is advisable to contact Pearson directly. We have not come across any inaccuracies in their content. However, if you believe that the Pearson books you bought directly from them have errors, you would have to speak to them to address your concerns.

We are always happy to support our students and have received a lot of positive feedback. Therefore, it is disheartening to read your complaint, especially as we have had no correspondence with you since December 2022.

You can reach us at learnerservices@openstudycollege.com. We would love to turn your experience around.

Best regards,

Perron

Learner Services Co-Ordinator