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I have been an OPTUS customer for over 10 years. On Saturday I went into the OPTUS Store at the GALLERIA SHOPPING CENTRE in Morley and took out two new 24 month contracts. Yesterday, I went back to the store and was treated with such contempt by the MANAGER that I will never take out another contract with OPTUS again.
The way that this MANAGER treated me yesterday has guaranteed the GALLERIA OPTUS STORE the worst public relations nightmare that I can cause. I will post negative messages about OPTUS and the GALLERIA OPTUS STORE on every forum that I can access, and tell everyone I meet now and in the future to avoid business dealings with OPTUS like the plague. We will see who has the last word now!
Natalie.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was relocating my homephone (with Optus). Local calls work but I cant call mobile. Everytime I call the customer service (mentioned in the phone bill) - I was either passed around to various different disconnected departments or was being on-hold for 45min+ - Yesterday I'd like to find out how long my call finally was answered by human, and it took them 1hr 25min. Even after that long, the Optus rep (it was Mac, and then transferred to Brian) - asked me to 'hold for 30sec' and then the next thing that happened, I got transferred to main reception (with computer voice recognition to select which areas of inquiry) - at this time i had no more energy left to continue.
HUSBAND DID PLAN WITH OPTUS, GOT THE SALESMEN TO GO THROUGH WITH DIFFERANT TYPES OF MOBILE PHONES, MY HUSAND SAID HE WANTED CERTAIN FEATURES AND EASY USE. WELL WHAT A JOKE - DID NOT HAVE FEATURE HE WANTED AND NOR EASY USE. CONTACTED THEM DAY GOT PHONE AND CONTINUED TO DO AND FINALL SPOKE TO WOMEN WHOM SAID LOOK INTO AND SEE WHAT COULD BE DONE, FOLLOWED UP WITH THEM FOR OVER MONTH AND NOTHING EVER HAPPENED I SHOULD HAVE TAPE IT AS ALL I WAS DOING WAS REPEATING ISSUE OVER AND OVER TO EACH PERSON I SPOKE TO.
MY HUSBAND GAVE UP AND HAS ONLY USED THE PHONE WHEN GOING OUT, AND REVERTED BACK TO HIS OLD PHONE MOST TIMES,
LAST MONTH HE DECIDED TO GIVEN THE PHONE ANOTHER GO, WELL GUESS WHAT THE PHONE HAS PLAYED UP RUNS OUT OF CHARGE WITHIN 24 HOURS, THEN IT SHUTS DOWN AND FREEZES, THEN IN LAST FEW WEEKS HAVE TAKEN TO OPTUS TWICE WITHIN DAYS OF EACH OTHER BECAUSE THE PHONE NOT WORKING AT ALL.
HAVE LOGGED COMPLAINT WITH OPTUS TO SAY WANTED TO KEEP PLAN BUT GET PHONE REPLACED WITH TYPE OF PHONE FEATURES ORIGINALLY MENTIONED AND THAT WORKS .
HAVE NOT HEARD BACK FROM THEM, NOR STILL HAVE PHONE BACK FROM ITS 2ND REPAIR.
Optus threatns to customer to pay wrong bill and harass by sending postals with wrong bills to pay. Also Optus treaten to do legal procedure, if wrong bills arenot maid to them. I had a contract with Optus but I bound to cancel the contract after 4 months due to wrong bills Optus was sending to me. I requested manytimes (at least 40 time) to correct the bills and send but they never did. I paid all the bill for three months and then decided to break the contact. On bratki9ng the contarct Optus customer care said there will not be any penaly for cancelling the contarct as the fault is from Optus. I also returned the equipment to Optus. After 6 months optus send a wrong bill and asking to make the payment of the wrong bill and now saying that they have not received the equipment. though I have submitted the postoffice receipt through the equyipment is sent to Optus. Every day they threaten me to pay the bill through Charter Mercantile, ARL & ADR to pay this wrong bill else threans to do the legal notice. I wish to understand ...is there any forum or legal advisory board where I take this matter to resolve