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I bought a ujolly massager in early November 2022. After receiving no delivery details or further correspondence, I reached out in December, 6 weeks later, expecting my item to be almost here, only to be told that it was never shipped because they didn't have it in stock. Why sell something that you can't deliver? Was then given the option to pay extra to have it shipped from somewhere else. I told them that is unacceptable customer service and only want a refund at this stage. They then have the nerve to email me and say that they will be taking a 15% deposit for change of mind! Absolutely appalling, and honestly criminal the way this business is run. Save your money and go with someone else. Needless to say I'm still waiting for my refund and will never be buying from this company again.
