OTA World review: Osaki massage chair

I purchased a new Osaki Massage chair from OTA World in Carrolton Texax in January of 2020. I had issues with the remote control and shoulder airbags not working the first month. They sent a repair person to replace the remote but the air bags never worked properly. The new replacement for the remote control worked intermittently on and off but I didn't bother to request another one since I didn't use the chair that much. Last month the 2nd remote that was replaced quit working all together and I have no remote. They sent me a new remote but it was the wrong one and labor is only covered for 2 years. Being that the chair has to be taken apart to replace the remote we had to pay for the labor only to find out it was the wrong one. They sent me another remote which is now the 4th remote and again we paid for the labor but this one is completly dead. We are now without a working remote and the chair is of no use with a dead remote control. OTA World has failed to replace the correct remote that is still under warranty. Being this has been an ongoing issue since we purchased the chair they should pay for the labor or at least provide the correct working remote and reimburse us for the labor due to their mistakes and poor workmanship.