I ordered a large nativity set early January. By end of January, I emailed them to inquire about my order. They told me to use the tracking info in the confirmation email. I checked tracking and it stated it was delivered. After filing a complaint with USPS, they said they delivered a small 6oz box associated with the tracking number. The box would have needed to be big enough of a box to accommodate pieces up to 18.8" tall. There would have been 24 pieces. The 17-piece set itself was noted to be 23lbs. So likely up to 30 lbs with the other pieces.
I then remembered I got a small box of socks that I could not figure out where they came from. I hadn't ordered any. Then I went back to store's Facebook page and started scrolling comments. Another lady also got a box of socks.
I'm filing a report with the USPS and with my bank. After researching further, this is not the first complaint filed against this company.
This company has shut down their webpage.
Desired outcome: I want my money back and would like to see this Facebook page shut down.