ParcelForce review: Avoid interparcel – worst delivery experience!

Avoid Interparcel – Worst Delivery Experience!

I had a terrible experience with Interparcel and I strongly advise against using their services. I sent a parcel from London to Berlin on January 30, 2024, via Parcelforce Euro Economy Drop Off, and the package was never delivered. The recipient never received any notification about the delivery, and after weeks of waiting, the parcel was returned to me.

To make things worse, Interparcel is now demanding that I pay for the return shipping—even though the failure was on their side. When I contacted their customer service, they provided no proof that any delivery attempt was made. Instead of resolving the issue, they just kept telling me to "speak with the courier," passing the blame instead of taking responsibility.

This is completely unacceptable. A company that cannot ensure proper delivery or at least notify customers properly should not be in business. They take your money, fail to deliver, and then charge you more for their mistakes.

If you're thinking of using Interparcel, DON’T! You will risk your parcel getting lost, delayed, or returned while dealing with an unhelpful and unprofessional customer service team.

I will be reporting this to Citizens Advice UK and Trading Standards UK. Stay away from this company!