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Pat Live is a scam company! They are currently set up in Tallahassee FL as a fly by night company. They have had several reports to the attorney general of Florida for deceptive business practices!Pat Live attempted to charge my credit card in the amount of $50 on two separate transactions! When these unauthorized charges appeared online with my bank, I immediately disputed the charges. Wells Fargo issued a routine investigation on this company and the unauthorized charges to my account, were reversed in my favor. A couple of months went by and I received a nasty collection call, stating that I owed money to a company by the name of Pat Live. Interesting since this issue was already squashed with my bank. Long story short, they sent the account that was set up under my name to their collection agency of ### telemarketers trying to collect. Pat Live is desperate at this point for accounts to have to turn to this kind of scam. Several companies in Canada and U.S. have been shut down for these deceptive practices(Example: Google Ambus Registry). Again a common practice for these scammers is they call up a business and claim the business called on has ordered a product/service. They prey on the the individual caving in off the relentless pressure and scare tactics from the collector AKA glorified telemarketer and give in to pay the balance owed. Unfortunately several individuals fall victim to this, as they are in fear of their credit being damaged. These companies primarily victimize the elderly, as they feel they are weak! Its only a matter of time that Pat Live will live through their amateur mistakes and consequences of operating in this manner. Buyer Beware of this company and report to the State of Florida's Attorney General as they are under tight surveillance.
PATLive has documented a written letter that shows false accusations against self and Wells Fargo with how the chargeback I issued based on fraudulent activity was investigated and performed(It should be noted that from the initial investigation the chargeback issued was concluded in my favor). PATLive has documented that they initially won the chargeback that was issued but because of my persistence, Wells Fargo and Visa reopened the claim that was already closed in favor of PATLive and decided to reissue the funds back into my account! This is FALSE information provided by PATLive. I urge any business owner reading this post who doenst already know how a chargeback works to call their bank to have this process explained to them in case this happens to you. Any banking institution will give a temporary credit to the individual requesting a chargeback. Next step is Visa or Mastercard will perform a 45-90 investigation by contacting in this case the merchant of PATLive. PATLive has 45 days to respond with recorded phone calls, or any material showing that they as a company did perform a service. With recorded phone calls and material that PATLive is falsely claiming they have documented, Visa concluded their was no evidence received that showed PATLive performed a service, concluding this matter with fraud on their end. The case is now closed! Once a decision has been made on a claim of this matter, Visa does not go back and fourth on exchanging funds from account to account. And once a final decision is made the case is closed and not reopened(Can be confirmed by your bank). So again what has been written here is fact not my opinion. PATLive has transferred my information illegally after having the opportunity to show proof of how legitimate they are to Visa, their merchant account and my bank, to a telemarketing boiler room of collection agents who are threatening me to pay a balance due! Again not only is this going to be corrected through my attorneys but please Google their collection agency they have contracted with and see how they pull up on Google with complaint after complaint: Google:Receivable Management Services Scam. The material provided for RMS when performing a Google search show RMS operates under deceptive business practices and are not following the Fair Act Debt Collection as noted. I will end this post with stating I am much larger than PATLive and will now pursue this matter legally as PATLive has already proven out to my bank that they are a fraudulent company. Once again I am keeping it very simple here and what has been stated is fact that can be backed up by contacting your bank and typing into Google the collection agency to show how PATLive has contracted with a scam collection agency...there is nothing PATLive or a scam collection agency can do except continue to try and threaten me with their scare tactics and misguided information of what occurred and make their situation worse with what I have documented. Again this matter will be pursued with my attorneys and backing of my bank and as I stated I am without a doubt much larger than PATLive and its unfortunate they are putting themselves in this position and refuse to resolve the matter professionally.
The information provided in this report is false. PATLive has been in business for over 20 years and has over 15, 000 clients. Our collection practices are conducted in accordance with Fair Debt Collection Practices Act. We have an A+ rating with the Better Business Bureau. There is no current investigation of PATLive under way with the Attorney General.
We apologize that you feel mistreated in any way. PATLive strives to provide excellent customer service. We researched your account when you reported the fraud. We have recorded phone calls of a person ordering the services and configuring the account. We then have more recorded calls where the same person called to report that the credit card was stolen and the account was set up fraudulently. It was obvious that the account was set up appropriately and the charges that were incurred for service were valid. We subsequently sent your information to collections and closed the account.
I can not comment on "whatgoesaround5529"'s experience, but only tell you about mine.
I notice a charge from PatLive on my credit card and then found 2 other similar charges on a previous statement. I called Patlive and the customer service rep, after some research, transferred me to the Accounts Receivables department. The manager was very professional, polite and took the matter very seriously. They found I had no account under any of my know telephone numbers or address. She said she would do further research and call me back the next day. The next morning I had a message from her asking to call her. When I spoke with her she told me they had found the charges and they were from another company using my credit card. It so happens that this credit card had been hit with fraud charges earlier and these were related to those charges. They said I needed to call my credit card company to start dispute process and they would confirm with credit card company that charges were fraudulant. They also thanked me for exposing a fraudulant client company and they would close that companies account.
Bottom Line: 1) You should attempt to contact the company that hits you with fraudulant charges - they may have been the victim of fraud themselves.
2) PatLive, from my experience, was very professional in resolving this issue and dug very deeply into their accounting system to investigate 3 charges for $170, not a large sum of money.
I wanted to be able to receive calls from my son but I do not have a home phone. PatLive was supposed to fix this problem for me, just a small about of $13 and some odd change a month. I was never able to receive a call and had issues with it every time my son tried to use the service. I eventually called and asked them to please cancel my account. Today when I called after going over my bank statement and seeing that they are still taking money out of my account and found that my request for the service to be shut off was just a ticket for them to look into what the issue was so it could be resolved. I asked that my money for this month be refunded and was told no since they had no record I wanted it canceled. This is poor, very poor service...even if it was supposed to be a ticket to look into the issues, I never received a call back to ask how things were going, or even if the service is working. Terrible service. so if you need a hosted number, you may want to think twice about using this service...although $13 a month seems not so bad, that is one hour of work for me and over a year $156 for something I never even used. I can think of a lot of things to do with $13 instead of just giving it away with nothing in return.
Do not contract with this company. I was with them for several months and had numerous problems from the beginning. I received numerous complaints from customers telling me that they received inaccurate information and were often placed on hold for 5 minutes or more. I myself was placed on hold for sometimes five minutes when making test calls. Once a representative gave my cell phone, which was private, to a caller when I was on vacation. I went to great lengths to educate PatLive about my business so that they could take calls, get customer info and most importantly schedule an appointment. After many months and thousands of dollars I discovered that PatLive was unable or incapable of doing what I asked. A couple of months ago I requested that they place my account on hold while I sorted out a better way to help PatLive understand my business and interact with callers. I specifically instructed them to not bill me while my script was incomplete. A script is a complicated thing that takes time to develop. I was concerned that PatLive might try to begin billing me before the script was complete thus the reason I specifically instructed them to hold off on billing. To my surprise I receive an email statement from them for their silver package, and that I was due to be billed for another cycle shortly. I called immediately and asked why I was being billed. I got the run around and was pushed to a supervisor who was unable to make a decision and refund my account. Several days late I received an email from their department informing me that I was not deserving of the refund I requested but that they would credit me a nominal amount. They did not provide any specific reasons for their decision only that there is sufficient evidence that shows I specifically requested that my account be reinstated. I have emails that show the contrary and will do whatever is required to get to the truth and to eventually receive a refund for charges that were not authorized.