Paw
Reviews and Complaints

So, I made an order on Paw.com and realized I made a mistake. I quickly sent an email to their customer service team, but they responded that it was too late as they had already processed the items. I was not happy with their response, so I complained and they escalated the problem. However, they still refused to help me, and at the end of the day, they shipped my package. I have never bought something on a Friday and had it shipped out on a Friday with any company, so I was not impressed. But, I guess it happened because I asked to cancel my order.

Interestingly, my partner told me he ordered something two weeks ago from Paw.com and still hasn't received the item. We live together, and yet my items will be here this week. I find this ironic and a bit frustrating.

I am betting they did this on purpose because my one-time purchase of $660 is more important than customer satisfaction. My gut tells me they hope I give up and keep the crap. I do not recommend this company and will discourage my friends from using them. I want my money back, and I do not feel it is customer-friendly to refuse to help a customer correct a mistake with their order when they notice it so quickly after submitting it. I feel like they take advantage of humans making errors for their own greed.

I recently made a purchase on paw.com on September 30th, 2022. Unfortunately, part of my order was shipped to the wrong address due to a mix-up with the billing and shipping addresses. I must admit, I should have been more careful during the ordering process, but I was still disappointed that my $400 order was sent to the wrong place. I tried to contact customer service by phone and email, but I didn't receive any response. I even left a voicemail, but no one got back to me. I was frustrated and confused about how a company could operate like this.

I decided to keep trying to get in touch with paw.com because I really wanted my order. I called back-to-back because I had the day off and needed answers. I didn't want to waste my time and money on something that I wasn't going to receive. I even included my order number in this review in case someone from paw.com sees it and wants to help me out.

*Update*
I received an email from paw.com on October 20th, 2022, saying that the matter was closed. However, my issue was never addressed, and I still haven't received my order. I was expecting a dog bed and blankets worth $400, and I'm disappointed that I haven't received them yet. I was really hoping that paw.com would be able to help me out, but it seems like they're not interested in resolving my issue.

Overall, I would caution anyone thinking about ordering from paw.com. While they have some great products, their customer service is lacking. It's frustrating to spend so much money on something and not receive it, and it's even more frustrating when you can't get in touch with anyone to help you out. I hope that paw.com can improve their customer service in the future so that other customers don't have to go through what I did.

So, let me tell you about my experience with Paw (paw.com). I was really excited to receive my order, but unfortunately, it didn't go as planned. I ordered a large blanket, but what I received was more like a rug. It was thick and hard, not at all what I was expecting. I tried to contact their customer service, but no one picked up the phone, and they didn't respond to my emails either. It's been four days now, and I still haven't heard back from them.

I was really disappointed with the quality of the blanket. The pictures on their website showed soft and draped blankets that looked perfect on couches and beds. But what I received was completely different. It was waterproof, which is a plus, but it was so thick that it didn't drape nicely over my couch. It was useless to me since I needed to cover an 80-inch couch.

I spent almost $190 on this blanket, and I feel like I wasted my money. My wife convinced me to buy it, and now I regret it. I hate to say it, but I really don't like these people. They seem to have bad reviews everywhere, and I can see why.

I think it's important to share my experience with others so that they don't get treated this way and waste their money. I plan to leave a review on Amazon and the Better Business Bureau (BBB) to warn others about their terrible business practices.

In my opinion, if you can't provide basic customer service, you shouldn't be in business. It's 2022, and customers expect a certain level of professionalism. If you can't meet those expectations, you should consider selling on eBay instead of running a business. I don't think companies like this will withstand the test of time.

I gotta say, my experience with Paw (paw.com) has been a real doozy. I placed an order on November 7th and was eagerly awaiting its arrival. But when November 12th rolled around and I still hadn't received my order, I started to get a little antsy. So, I decided to shoot customer service an email to see what was up. But, alas, no response.

I waited a few more days and then decided to give them a call on November 15th. I spoke with a gentleman who said he'd look into it and call me back in a few hours. But, you guessed it, no response back. I tried calling again and again, but it took me six calls to finally get through to someone.

Finally, on November 16th, I spoke with Francine. She apologized for the lack of response and said she needed to investigate the order further. She promised to get back to me this time. And, to my surprise, she actually did! On November 17th, Francine informed me that the order didn't translate. She asked if I wanted to proceed with the order and continue to wait. She said the order would ship in 2-4 business days.

I agreed to proceed with the order and wait the 2-4 business days. But, when November 22nd rolled around and I still hadn't received a tracking number for shipping, I decided to shoot them another email. And, you guessed it, no response back.

I tried calling again and again, but it took me five calls to finally get through to Morris on November 25th. He told me that the order was recreated yesterday (not on November 18th like Francine had said). I was starting to lose my patience at this point.

I left a voicemail on November 29th, but got no response. And, when I tried calling again on November 30th, I couldn't get through. I was so frustrated that I tried to leave a poor review on their website in hopes that the right person would see it and rectify the situation. But, it wouldn't let me submit the review.

Overall, I'm really disappointed with my experience with Paw. I'm considering filing a dispute with my credit card company at this point. It's a shame because I was really excited about my order, but the lack of communication and delays have really put a damper on things.

I'm not one to leave negative reviews, but I had such a terrible experience with Paw that I feel like I need to warn others. This "company" has absolutely no business ethics and I wouldn't recommend them to anyone.

On January 1st, 2022, I placed an order for two large "curve" beds and one "pup runner" for my furry friends. The total cost was close to 500 CAD. However, when my order arrived on January 10th, it was all kinds of messed up. I received one curve bed and one "square" bed, and the "pup runner" was missing completely. I tried emailing their customer service email and calling their 1800 number several times, but I never received a response. After almost two weeks of trying to contact them, I finally gave up and filed a dispute via Paypal. My next step is to dispute the charge through my credit card/bank.

I strongly advise you to stay away from these rip off artists. It's strange how they can respond to all these negative reviews but can't seem to respond when called or to emails sent directly to their "business". That should tell you everything you need to know about them. Don't walk; run away!

Update as of January 29th, 2022: I'm still unable to contact the company despite their rapid response to this review. I filed a dispute with Paypal, and apparently, Paw.com wouldn't respond to Paypal inquiries either. As a result, Paypal ruled in my favor and refunded my money. I always use Paypal for online purchases when it's an option so I can get their purchase protection. It has saved my bacon a couple of times now!

So, I got myself two of those Paw beds, the runner and the original. I was all set to give them a review on their website, but when I tried to filter the reviews to see anything below 5 stars, nothing shows up - so I reckon they hide them and decided to come here. Now, let me tell you, my dogs are all over these beds and they look pretty cool, but for the price, the quality is just not up to snuff. Everything is fine and dandy until you have to wash them. I do so according to instruction and they just don't hold up in the wash (which is a necessary feature for a dog product that will inevitably get stinky). The black material that makes up the bottom of the bed just disintegrates in the wash and leaves black specks all over your machine, on the floor, and embedded into the fur portion. After three washes, the cover was so gross and gunky with the black specks that I had to chuck it away. On top of that, the fur becomes less soft and more matted after every wash. I have blankets from Pottery Barn (or some fancy-schmancy place) that have the same vibe and feel as the Paw.com cover and have washed those things countless times without compromising the quality of the faux fur - so there's no excuse for this. Now, I'm in a bit of a pickle because I have this foam bed, but no cover, and I'm not sure if I want to buy a replacement cover because I know after owning two of these things that it's just defective in general. To be fair, I haven't tried contacting customer service yet.

I've been trying to get in touch with someone at PAW.com for a while now, but haven't had any luck. I ordered a blanket (order #***) and it arrived pretty quickly, which was nice. However, when I looked at the receipt, I saw that there was supposed to be a $30 gift card included with the order confirmation. I never received any information about the gift card, though, so I just waited for the blanket to arrive. Unfortunately, there was no gift card included with the blanket either.

A few days after I placed my order, I saw a TV commercial offering a 20% discount with the code "paw". I emailed customer service to ask for a refund of 20% of my purchase price ($25.80), but I haven't received a response yet. I even called twice, but all I got was a robot telling me that no operator was available to help me.

I did notice that the blanket was made in China, which was a bit disappointing, and it was a little rough and wrinkled from being vacuum-sealed for shipping. But I was willing to overlook those things if I could get my discount and gift card. However, with such bad customer service and no response to my emails or calls, I'm not sure I want to buy from PAW.com again.

If I had read these reviews before I made my purchase, I probably wouldn't have bought anything from PAW.com. JOEL C, if you're reading this, please contact me at the email address on my order (#***)! Thanks.

I gotta say, I'm having the same problem as Barbara M. I ordered two of those charcoal grey PawProtector throws from Paw on January 10th, 2022. But when I checked my order history, it said I ordered them on June 30th, 2019. What the heck, right? And it also said my order hadn't shipped yet, even though when I clicked on the order details, it said it had shipped on December 31st, 2021. I've been trying to get in touch with them for weeks now, but no one is picking up the phone or responding to my emails or messages. I keep getting these canned responses about how they're experiencing delays and they'll get back to me as soon as possible, but I'm not holding my breath.

I'm not the only one, either. I've been reading these reviews and it seems like a lot of people are having the same problem. Some people have been waiting for months and still haven't received their orders. And Paw isn't giving anyone any information about what's going on. Are the items on backorder? Are they out of stock? Who knows? Not us, that's for sure.

If Joel C. - Paw Rep responds to this review like he has to all the others, I hope he actually reads what I'm saying. I don't need him to tell me to call the number or email the address again, because I've already tried that. And I don't need him to give me some canned response about how they're experiencing delays. I need someone to actually answer my questions and tell me what's going on with my order. Is that too much to ask?

Overall, I'm pretty disappointed with Paw. I was really excited to get those PawProtector throws, but now I'm not even sure if I'll ever receive them. It's frustrating to feel like you're being ignored and not getting any answers. I hope they can get their act together and start communicating with their customers better.

I recently ordered a dog bed from Paw.com and I have to say, I was not impressed with my experience. While the bed did arrive within a reasonable amount of time, it was not the bed that I had ordered and the quality was absolutely terrible. I was extremely disappointed and knew that I needed to return it.

I went through the process to return the bed, but it was not as easy as I had hoped. During the return process, I received a message stating that they would not be accepting this particular product back. Instead, they suggested that I donate it to a shelter in need. While I appreciated the sentiment, I would have preferred to send it back as I wouldn't want to donate something of such low quality to a shelter. Unfortunately, there was no option to send it back, so I was stuck with this garbage in my house, waiting to figure out what to do with it. Landfill seems too good for it, to be honest.

To make matters worse, I waited for my refund, but it never arrived. A whole month later, I tried to contact the company multiple times, but to no avail. I was extremely frustrated and decided to contact Paypal to have the charges reversed. However, the company lied to Paypal and said that they had refunded me when they had not. I was shocked that Paypal would believe them, especially since I had no credit from this company in my account. I even filed an appeal and attached all of the relevant emails, but Paypal sided with the company again. I was extremely disappointed with Paypal and will not be using them again.

In my opinion, this company is a total scam. They sell garbage products with ridiculous claims and refuse to refund customers within their own policies. It amounts to theft and you should stay as far away from them as you can. I would not recommend this company to anyone.

I gotta say, I was pretty disappointed with my experience with paw.com. I was really excited to get my furry friend a new bed, but it turned out to be a total letdown. First off, the shipping company claimed that my address didn't exist, which was a total headache to deal with. After finally convincing them that I do in fact exist, the bed arrived and it was all lumpy and compressed in spots. Not exactly what I was hoping for.

To make matters worse, customer service was a total nightmare to deal with. They were dodging my calls and emails left and right, which made it nearly impossible to get any kind of return or warranty claim processed. And let me tell you, it's easy to advertise a warranty, but actually honoring it is a whole different story.

I was so frustrated with the whole situation that I ended up having to go through my credit card company to get my money back. It's a shame, because I had heard such great things about paw.com and was really hoping to give my pup a high-quality bed. But in the end, it just wasn't worth the hassle.

Oh, and just to give you an idea of how bad the bed was, I've included a photo. I'm not even applying any pressure to it, and you can see how lumpy and sad it looks. Definitely not worth the money.

Edit to reply: So I tried to process a refund through their portal, but it turns out the item was marked as final sale. So basically, I was stuck with a crappy bed that I couldn't even return. Not cool.

Edit 2:

Okay, so I have to give credit where credit is due. After a bit of back and forth, I was finally able to get a refund processed. It wasn't the easiest process in the world, but Joel and Francine were able to come through for me in the end. They even asked me to donate the bed to a shelter, which was a nice touch. So while my initial experience with paw.com was pretty rough, I have to say that they did eventually make things right.