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Dear Complaints Board,
I have been working for a company and they pay my money in to a wallet at www.paytoo.com and I drawer it out on a prepaid credit card.
At Christmas 2011 they stopped the facility to transfer the money from my on-line wallet to my prepaid card. I have several thousand us dollars in the account and can not get to it because of this.
I have written to them via on-line support, I have tried phoning and no answer.
The company I work for posted a few comment about paytoo.com saying it was having a few problems and it would be sorted soon. Each time the time stated pasted.
Eventually I got a reply from their on-line support and again promised that it would be sorted in a week then very soon and still the problem is there and they are asking me to be patient.
I gave them a dead line of the 11th May 2012 to sort the problem and forward my money and close the account.
This time has now passed and still I am no further on with them still saying please bare with us.
I also ordered a sim card from them as I thought they had changed the way they do things. They charged my wallet 42.90 usd and that has not arrived either.
I am in the U.K and do not know where to look for help in this matter or what to do, so after some searching I have found you and hope that you can help.
With them holding this money back it has made my life very difficult as I have had to work even harder to keep my self a float financially.
It is not just me that has this problem, other have posted their problems on forums about this company.
Please could you help me in advising me where to go for help in recovering my money.
Kind Regards
Jayne Johnson
wHY DID YOU TAKE 89.97 out of my debit acct.on May21, 2012 at 3;325 am I was sleeping at the time?bettypanetti1@gmail.com
Why have you taken money out of my acct. the bank and I would like to know?
we have the same problem in Argentina we win a demand for 3 years 430 U$S now they pay to me 120.383 up today because never present nobody in the court and follow me are 6 more cases that the phone for custom service is a jog please any case to add to the paytoo coorp sent me email to eaecheverria@yahoo.com.ar
Not reliable payment option at all.They can only waste your valuable time and money! They don't have alternate account validation procedure like some other famous online payment gateway companies. If you don't have the passport then it's useless to create and deposit fund on paytoo! so be careful! before depositing money ask them if they are able to verify your account without the passport. Most of all they don't verify and approve the account without passport. So no one can be approved without passport on the other hand they don't accept the NID and Driving License, Bank Statement!
So my Recommendation is say NO to paytoo
Hello sir is this issued is closed did you recover your money to Paytoo if yes how you get the money from there and how many days you wait?
I contacted yourselves over a month ago you said PayToo would contact me. There has been no reply. This has been ongoing with PayToo for nearly two years I cannot get into my account or withdraw my money
Can you help ?
Many thanks
Jane Paul
22 Bramble Close
Middlewich
Cheshire
United Kingdom
CW10 9FZ