Perfect Teeth review: Overcharged twice for dental work.

I recently underwent extensive dental work at Perfect Teeth over the course of a few months. In reviewing the invoices from Perfect Teeth I discovered a significant discrepancy between what I had been charged and the schedule of co-pays from my insurance provider (Sun Life.) Perfect Teeth had overcharged me by $320. I reached out to Crystal, from the billing dept. at Perfect Teeth, who agreed to investigate my concern. One week later, after not hearing back from Crystal, I went to Perfect teeth to discuss the matter in person. She indicated that she was still working on the problem. One week later, on October 8, 2024, I re-contacted Crystal who confirmed that I had been overcharged by $320. She went on to add that it would take 2-3 weeks for my Visa card to be credited back the $320. A full month later the overcharge had not been credited back to my Visa card. I called Perfect Teeth yet again and upon learning that Crystal was off that day I asked to be transferred to the office manager Trixy. Trixy reviewed notes regarding my conversations with Crystal, agreed that I had been overcharged. She indicated that she would take care of it and the $320 would be credited to my Visa account in the upcoming days. That same week I went to Perfect Teeth to pick up a new occlusal guard that had been ordered a few weeks prior. When I went to pick it up I was told that the charge for that device would be $900. The co-pay schedule from my dental insurance clearly states that my cost for that guard is $120. Perfect Teeth, in their corporate generosity, agreed to charge me a mere $450 for the $120 guard (a $330 overcharge). To date Perfect Teeth has overcharged me a total of $650.

It has now been more than 3 months since I was told that the $320 overcharge would be credited back to my Visa account. Perfect Teeth has failed to fulfill that promise. The disposition of the occlusal guard overcharge has yet to be determined. In reviewing other Yelp complaints about this Perfect Teeth location I have discovered that I am not the first patient to be denied a refund after being overcharged. In summary, the dental providers at Perfect Teeth on S. Colorado Blvd are highly skilled professionals who are passionate about their work. The administrative team appears to be incompetent, and devoid of any modicum of integrity. At this juncture I am unsure as to whether this is a dental office or a criminal enterprise.

View 0 more photos