Petallush
Reviews and Complaints

I recently had an experience with Petallush, and unfortunately, I had a less than satisfactory encounter with their customer service team. Upon receiving my order, I discovered that three of the five items I had ordered were much larger than I had expected. As someone who typically orders small or medium sizes, receiving items that were substantially larger was a disappointment.

When I reached out to their customer service team, I was greeted by J, who informed me that the size guide for each item was on their website. I was surprised by this response, as I had already reviewed the size guide prior to placing my order, yet the items were still much larger than expected. Furthermore, J's tone and demeanor made me feel as if I had made a mistake and was at fault for the sizing discrepancy.

To make matters worse, when I expressed my intention to return the items, J made a condescending remark by saying, "if you INSIST on returning the items". This caused me to feel frustrated and undervalued as a customer. I had reviewed the return policy prior to placing my order and had every intention of returning items that did not fit properly. Why would I keep items that did not fit or were not the size I expected them to be?

Overall, my experience with Petallush's customer service team was disappointing. As a customer who was excited about trying their products, I was left feeling undervalued and underappreciated. While Petallush's products may be of good quality, their customer service needs improvement.

When we stumbled upon Petallush (petallush.com), we were eager to find an affordable yet fashionable dress that would make us stand out from the crowd. However, our experience with this online store left us feeling frustrated and disappointed.

Firstly, when the dress we ordered finally arrived, it was much smaller than the size advertised. We couldn't even try it on properly! Moreover, the delivery took an agonizingly long time. We expected to receive our item promptly, but it seemed like they were dragging their feet.

After taking the issue up with customer service to return the dress, we were met with further disappointment. They offered a paltry $6 refund for a dress we had paid $30 for, and even suggested that we keep the dress despite it being unusable for us. Naturally, we opted to return it as we were already getting shortchanged.

We followed instructions and sent the dress back to the given address via mail, but things took a turn for the worse. We were informed via email that the return had been received outside of the store's 15-day return window, and we would only be refunded $16. This seemed like highway robbery, and we ended up paying $37 for nothing!

All in all, our experience with Petallush was nothing short of frustrating and heartbreaking. We caution others against falling for their cheap prices and promise of fashion, as it's not worth it if you end up throwing your money away. We urge everyone to steer clear of this retailer and look elsewhere for better, more reliable options.

I recently had a disappointing experience with the online retailer, Petallush. I was eagerly anticipating my wedding shower event, and had purchased a dress from their website. However, upon trying it on, I discovered that the zipper was completely broken and would not budge. I attempted to fix it, but to no avail - the dress was essentially unwearable due to this defect. I contacted Petallush to request a return, as the issue was clearly their fault. However, to my disappointment, they informed me that they were unable to offer me a free return. Despite the fact that I had paid $40 for the dress and $10 for shipping, they were unwilling to cover the additional $10 cost for me to send it back due to their error. I was further dismayed to hear that they were only willing to offer me a $10 refund - an insultingly small amount given the situation.

As a consumer who frequently relies on online reviews to make informed purchasing decisions, I was very disappointed with the lack of integrity shown by Petallush. While I have never written a negative review before, I felt it was important to share my experience in the hopes that it might help others to avoid similar frustrations. In my opinion, it is unacceptable for a business to refuse a free return in a situation where their product is clearly defective. While I cannot speak to the quality of Petallush's products aside from this incident, I would caution others to be wary of their customer service policies in the event that an issue arises.

My experience with Petallush has been a bit mixed. While I was thrilled to discover such a wide range of clothing options on their website, I found myself struggling to select the right size for my order. Even with the available size guides, I found it confusing and frustrating to figure out which would be the best fit for me. Especially since their return policy puts the onus on the shopper to cover return shipping fees.

I did reach out to their customer service team for help, and while they were responsive, they didn't quite offer the level of guidance I was hoping for. I appreciated that they corrected the sizing on one of the garments I was interested in, but when I asked for a recommendation on what size to order based on my measurements, I was told to just read the size guides more carefully. That left me feeling a bit lost and unclear on what to do next.

One suggestion I have for Petallush would be to provide more detailed information on their size guides. It would be incredibly helpful to see the models' measurements and the size they're wearing in the photos on the site. Or perhaps to allow guests to share their measurements and what size they ordered, so shoppers can get a better sense of how different items will fit on different body types. Another option could be to offer two separate size guides - one with garment measurements and another with body measurements - to make it easier to compare and choose the right size.

Overall, while I did appreciate the responsiveness of Petallush's customer service team, I would have loved a bit more guidance when it comes to selecting the right size. That said, I'm hopeful that they'll continue to refine their sizing information and make it as clear and user-friendly as possible!

As a disappointed customer, I would like to share my experience with Petallush, an online clothing store I recently made a purchase from. Before delving in, let me state that I spent over $300 with Petallush, which should give you an idea of how invested I was in their products. However, my experience was far from pleasant.

Firstly, I encountered issues with their discount codes. Although their site promised free shipping, the codes never worked, and as a result, I had to pay $10 for shipping. I was already willing to let that slide, hoping that it would be the only hiccup in my shopping journey, but unfortunately, there was more.

I ordered a blouse that didn't fit me. Hence, I reached out to customer service, and they informed me that I would need to return the item to get a larger size. Here comes the frustrating part; I had to pay $5.50 to ship the blouse back to them with a tracking number. Subsequently, I had to pay another $10 for them to send me the new item. I ended up paying $25.90 for the blouse, $5.50 to send it back, and $10 for a new one, totalling $41.40. I was taken aback by the shipping fees as they were significantly higher than the ones I paid for my return. I spent a total of $25.50 in fees while Petallush received over $300 from me. This additional 8% fee for me was quite discouraging and frustrating.

I expected better from Petallush as I have experienced more excellent customer service with American stores for such orders. Free shipping and returns are quite customary in the United States for online stores, but not with Petallush. I was left disappointed and question whether patronizing their business again is worth it when I can spend the same amount on clothing in the United States and have the guarantee of free and effortless returns. All in all, my experience with Petallush was far from satisfactory, and I do not recommend it to anyone.