Philippine Long Distance Telephone [PLDT]
Customer Service: Phone, Email, Contacts

PLDT is one of the major telecommunications, internet, and digital service companies in the Philippines.

You can contact PLDT at +63 28 888 171

PLDT is located at Ramon Cojuangco Building, Makati Ave., Corner Ayala Ave., Legaspi Village, Makati City Metro, Manila, Philippines - 1200.

Both PLDT Home Fibr and DSL can provide a strong reliable internet connection for you and your family. They both provide a stable internet connection. While Direct Subscriber Line (DSL) is an internet connection coming through a telephone line to your modem and does not interrupt your telephone service, Fibr uses fiber optic technology with the Internet connection from light signals that run through thin glass wires. DSL’s download speed is up to 20 Mbps, while Fibr’s speed can go up to 1 Gbps.

PLDT continues to expand the availability of its fiber-to-the-home (FTTH) facilities nationwide.

You can get started by applying to a Fibr plan on their website. You will need your ID card to apply and you will receive an email or SMS confirmation after completing the application. Within 2 days their sales team will contact you to verify the details of your application.

You can use a maximum of 3 Cignal TV set-top boxes (STB) on a single Fibr connection. Each TV needs its own STB.

You have to be a new or existing customer of PLDT to get the FamCam.

Depending on the version you use, you may be able to record. Only the Advanced Fam Cam can record and view videos via the website or using the my-Link App. The basic Fam Cam does not have onboard storage.

Make sure to turn off any other heavy tasks, e.g., downloads, peer-to-peer applications, or audio and video streaming. Closing this should improve the quality of the video.

You should call the PLDT Hotline 171 for assistance.

The PLDT Landline Plus includes free 120 SMS, unlimited landline local calls, and P1.00/minute PLDT to PLDT NDD.

All the following SMS will come for an additional P1.00 per message.

Home Zone is the address where your PLDT Main Landline is installed.

The contract is signed for 24 months. If you would like to terminate it sooner, you will be subject to a pre-termination fee of P2,500.

You can add this service to your application to customize your plan. After completing the application online, you will receive an email or SMS confirmation followed by a verification call within 48 hours.

The promo is available to all PLDT Home customers if they pay their bills in full and on time using the SM Bills Payment Centers.

Check your bill summary for the billing due date.

When browsing the internet you will be sent to the payment reminder portal until your bill is paid. Once you settle the bill, you should be reconnected within 2 hours. You can call the hotline to auto-reconnect.

Yes, to transfer a line you have to pay the service fee of P1,100.00.

Yes, outside of your contract period, you will pay a downgrade fee of Php500.00. If you downgrade within the lock-in period, you will be charged a pre-termination fee in the amount of 3 monthly service fees plus Php500.00.

The service fee for number change is Php300.00.

You should try turning off the modem for 5 minutes, checking the telephone connection and the telephone handset for any loose wires or damage. If you still need assistance, call the PLDT’s Hotline at 171.

PLDT has numerous complaints about the poor Internet and phone connection, frequent loss of connection, poor customer service, and double-billing charges. The company is also rather slow at resolving customers’ issues on our platform. Consider this before making up your mind whether to use their services