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PHMG review: Do not sign their contract

D
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9:53 am EST
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I've been in business for over 20 years and I own multiple companies, I don't think I've ever come across a more Disgusting, Draconic, and just borderline scammy company in my career.

We originally signed them up as a provider of Voice Marketing in our phone system (Yeah that annoying music you hear while waiting) the creative is not bad, but BEWARE of their contract.

First of all, they will sign you up for 3 years. There is no getting out of this contract.

After a year or so we realized we saw very little value for the cost and we wanted to find a way out. No... they will refer to their pretty bulletproof contract - So after a long negotiation, we were able to receive a discount, but we still asked to put a cancellation notice at the end of our term. To my surprise, acceptance of our Discount was (without warning) also committing me to an automatic three-year rollover.

We gave them a notice again that we are OUT at the end of the term. But that only stands if you don't accept the discount.

Each conversation with their rep was like talking to a lawyer who was there to get you. I've never experienced such customer service and just awful ethics from a company.

Desired outcome: Preventing other customers from having the same experience we had

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  2. PHMG phone numbers
    +1 (872) 484-1601
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    401 N Michigan Ave, Chicago, Illinois, 60611-4255, United States
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024