Piping Rock - New York USA review: Order ID: F77JBA8Y which was confiscated by Thailand Customs - I requested a Full Refund - The company has subsequently blocked my emails

Hello Sewell,

Thank you for contacting us today!

I understand your query here, let me check and assist you further.

Order ID: F77JBA8Y

Based on the tracking information, it appears that the shipment has been confiscated by Customs Authorities. When a product or package is seized by customs, we are unable to issue a refund for your order in accordance with international shipping policy. We sincerely apologize for any inconvenience caused.

Tracking Link: https://www.aramex.com/il/en/track/shipment-details-new?q=c2hpcG1lbnRJZD0tMTMzNTMzMTkmcHJvZHVjdEdyb3VwPUVYUCZzaGlwbWVudFR5cGU9JnNlYXJjaE1vZGU9Jmhhd2I9MzQ4NzMwMjEzNjMmcHJvZHVjdD1FWFAmb3JpZ2luPUpGSyY%3d-HWuiJWnHIWw%3d

Link: https://th.pipingrock.com/international-shipping?prisp=1#country-selector

Once again we apologize, and we request your understanding about that same.

If you have any further questions or concerns, feel free to contact us at [protected], and you can also contact us via live chat 24/7.

Best Regards,

Swathi

Piping Rock Customer Care Dept.

2110 Smithtown Avenue

Ronkonkoma, NY 11779

TOLL-FREE: [protected]

FAX: [protected]

EMAIL: [protected]@pipingrock.com.

https://www.us.pipingrock.com/