Preferred Merchant Supplies review: Merchant Supplies Scam 33

Just wondering if you happened to get a phone number for these people we are having the same problem the woman proceed to tell me I have 6 boxes coming and rejected them and she then hung up on me.

Same thing happened to me! Beware. I tried to call them to get a return pick up # and they will not give out. We have to pay for the shipping, even though with the package of thermal rolls there is a page that explains Total customer Satisfaction Guarantee , no where on this page does it say that shipping and handling are not included if you return the package. This has to be done within 30 days if. I explained that we didn't even have an invoice sent and that I think they must send the invoice after 30 days!

In the end, they called back and advised that we can keep the pack of 10 thermal rolls for free, as shipping for return would cost them more! Nice of them, but, we are a company that pays for product within reason! I would still like to issue them a check for a reasonable cost of product.

We have also had this happen to us and have been in contact with them since the summer. We shipped the unsolicited paper back to them COD which they refused. Subsequently it was returned to us which we then refused. They keep sending bills, which we don't pay, and all they say when we tell them we sent the package back is " We'll look into it." I found this complaint because I was looking for a website for them. Kind of reassuring that we're not alone.

I've got a problem over an order I made for 4 boxes of product at a dicount price before the price goes up, the discount price is the Old price. I recived the a box with 4 seperate boxes of 15 rolls each for $246.32.

I then get a call asking when I would like delivery of the rest of my order. it seems that in fact I ordered 4 boxes of 4 boxes of 15 rolls each. I was told because I took the first box at the dicount price so I had to take the other 3 boxes of 60 rolls each. $246/box. I barely needed 60 rolls, why would I order 240 rolls? I also apparently cannot pay the full price for the rolls I have already recieved.

Shipping called me to have it sent out. I managed to confirm that a box of rolls was 15, and if I had recieved 60 rolls I had recieved my full order. I mentioned my first conversation with the Customer service woman trying hard to get me to agree to the additional order. he said he would make a note for the supervisor.

the woman calls me back later in the week to complain about my complaint and tells me I still have to take the extra boxes.

I too found this website because I was looking for the perferred merchant supplies company website. which I am still unable to find.

I agree, this is a scam. I work for a client who had turnover of their receptioninst, and "Preferred Merchant Supplies" managed to ship a 20lb box of credit card tape and then charge my client $500.00. I had my client's new receptionist call and get a return shipping authorization, and to return the order. They said they would not pay the shipping, and were reportedly hostile.

I tried several times unsuccessfully to contact PFS. Doing some investigative work, I went to the Florida State website and discovered that PFS is a "fictitious name", and that the owners of the company are also in other business ventures including "Dieuvil Financial Services" in Miami.

Being suspicious, I contacted the Florida State AG and was referred to the Federal Trade Commission website where it states that highly overpriced and unauthorized shipments of product received are to be considered a gift. Thanks for the credit card tape!

If anyone gets caught up with PFS, I would discontinue any communication, and let all vendors know you require PO#s. That way no scams will get through your defenses.

Amending my post...

In error I referred to Preferred Merchant Supplies as PFS, not PMS. Not to be offensive but hmmm, ironic?

Scam scam scam, what is wrong with the world. Received a past-due invoice from them yet we never ordered anything.

Preferred Merchant Supplies has been calling me for years to "confirm" my order and give permission to ship. I have always declined because I know it is a scam and will never buy from them. However, after years of trying, they were answered by my friend in my office while I was away. They 'confirm' my name, company name, address etc and say that they are 'confirming' MY order to them. She did not know the history but assumed since I ordered it it was ok to confirm it.

Then right away a second call from their warehouse getting approval for shipping. Again she agreed since I had ordered it. When I got back to the office she told me about the call and I could not find a number to call back. When the pa ckage arrived we got the phone number and called - only a message machine-We left a message to come pick up their parcel as we did not make any original order and certainly did not want it. They did not respond.

We faxed a copy of the shipping order with our note telling them to pick it up. no response.

Then a month later we got an invoice from them. The phone number was different. The price was exhorbitant (I sell these items in my business why would I buy them at more than I sell them for?) I phoned and spoke to two women the last of which played back her "legal " taping of our call when my friend "confirmed the shippment" I asked her to play the original sales rep's call where she misrepresented the facts. Conveniently they don't record those calls. I told her to pick it up and that I would not pay for it as I did not order it in the first place. She said I could ship it back at my expense. I insisted that they pay shipping or it would just sit in a corner of my shop until they came to pick it up.

She said she would fax me a form. It never came.
This kind of practice is a scam and the people that run it are theives. The problem is how many times they are successful because the people they usually get to answer the phone do not know. Everyone needs to be alert to this kind of sleezy practice. I am telling everyone around here.

I have also been scammed. And I am extremely upset. One of my employees agreed as well, and they just sent an order of 2 boxes. I received a bill for $454.13. I refuse to pay this. I will bring it to a lawyer if they insist on payment. These people should be brought to justice.

They can sue me if they want - they'll be sorry.

The same thing! This company is very unethical and needs to be stopped. Please report to the Better Business Buereau.

I am sooooo glad I found this page. I am having the same problems. This company, based in Montreal, does nothing but harrass us. I received another call today. They insist that we must buy and we still have one more shipment. We have never signed anything with them. I have sent them a registered letter asking them to stop calling and sent them photocopies of the final invoice that clearly states - Final Shipment - written by them ... yet they continue to call. I cannot believe that nothing has been done to stop this company. Is this not against the law?!? I am definitely going to try to pursue this matter further. For those of you who belong to BNI - Business Networking International - I strongly suggest spreading the word around to all chapters about this company. I sent an e-mail back in October to the BBB - Better Business Bureau about PMS (how appropriate), but received no response.
Something must be done about this company. Please post your suggestions or if you know for a fact that something can be done to stop them from continueing to harrass ... I am sure that many will happily join in to put an end to PMS.

Our company was defrauded by 2 former employees who stloe our data base and opened their own company.

Unknown to administration at Preferred Merchant Supplies, these 2 people led us to belive merchandise was shipped to clients when in fact it wasn't as these orders and accounts were stolen.

Since March 2007 until today our legal battle continues. Please rest assure that we are doing everything possible to satisfy all clients.
Thank you for your anticipated understanding.

We have sent each individual complainant an e-mail requesting info such as account or invoice numbers in order to rectify any situation(s).
However, to date we have heard from no client and/or company.
Seeing as how you all managed to find the time to post on this site, one would think that you would be anxious to rectify your particular matter.
LET IT NOT BE SAID THAT PREFERRED MERCHANT DOES NOT SATISFY THEIR CLIENTS AS WE HAVE TAKEN EVERY POSSIBLE MEASURE TO DO SO AND NOW AWAITT YOUR CONTACT. Thank you.

They refuse to stop calling. They refuse to speak to anyone except the owner and are extremely rude. When I try to tell them we aren't interested, they get rude and hang up on me. They have called every day for the past week and a half and I can not reply back to the phone number as it sounds like a fax machine. I've tried sending a fax to it and it won't go through.

Do not believe whoever this "Neil" person is. This company continues to violate the FTCs Telemarketing Laws - and continues to attempt to bully the supposed "clients" it holds in such high esteem with never-ending "Final Notice" letters, etc. If one of your staff has been duped by this low-life scam company - simply send them a letter thanking them for the free gifts and ignore their empty attempts to sue you or "effect" your credit. They are cowardly and impotent - operating not on fair and open business practices, but with deception and malice.

In order to rid the landscape of these bottom feeders, I suggest each person who has encountered PMS to send a complaint outlining their experience to the Federal Trade Commission - it's easy to do online at "https://www.ftccomplaintassistant.gov/".

They constantly call saying "We have to honor our discount and will ship out rolls or credit card paper" - I was sucked in and now they don't go away. I fought with them months ago about the rolls of paper, said FINE send them I OVERPAID for the product and told them not to call again. Well, they just called and wanted to send the stupid rolls AGAIN. I told them "no way, we will no longer be doing business with them" and again he wanted to honor the discount and send. I said I already received them - no you will not send me anything - he hung up. Be wise - do not fall for their trick.

Same thing happened to me. I own a small retail outlet. One day 2 boxes of supplies plus credit card cleaner was sent to the store. A young sales associate, signed for it not knowing. I started to receive bills at twice the rate I usually pay. I tried to call them to figure out who had ordered or what had happened and nothing. I'm sending them back COD and will play the same game as the person above had written.

We had the same thing here in Canada, I own a small boutique. PMS called my mgt saying that our order was ready to ship and wanted the ok to go ahead. She thought I had ordered the supplies and aproved it. When this pk of cc cleaners and 12 rolls for debit arrived for 162.00 I freaked! I didnt order it and tried to contact the company. I only ever got the answering machine and no one returned my calls. I sent the pkg. back COD and paid 30.00. it was denied by PMS and returned, shortly after I recieved a call from them demanding payment! To say the least I was not very impressed and refussed to pay...I may have droped a few f-bombs. I was told that the pkg was refussed because a restocking number was required for PMS to accept the return. I finally agreed to return the pkg with the restocking number at my expense. They have started calling again saying that the pkg has not been recieved and want thier money. I have tried to return thier calls but only get a answering machine again, this last time I called the number was disconected. Bottom line is i'm out 45.00 dollars in shipping, dont have any product and they want their 162.00. I plan to file a complaint and hope others do the same.

We have answeared the phone for them and now for some reason we have recieved the supplies and we can not send it back to them and they are saying that they are sending the bill to collections. They are still calling giving an invoice number being very rude and they just have hung up on me. All i want is to give the supplies back that we did not order and to get our money that we have lost shipping cod.

Here is the phone number they gave us...[protected]; they claimed to have dropped our rate we've been paying...we have never purchased from them before.

I GOT SCAMMED BY THEM ALSO, THEY SAY NOW THEY HAD THEIR DATA BASE STOLEN FROM ANOTHER COMPANY, AND ARE OFFERING ME FREE PRODUCT TO GET MA BACK AS A CUSTOMER, I WAS NEVER A CUSTOMER OF THEIRS I GOT SCAMMED BY THEM BEFORE AND PAID A CRAZY AMOUNT FOR PAPER ROLLS THE OTHER COMPANY SELLS ROLLS AT VERY COMPETITVE PRICE, DON'T BELIEVE THIS NEW SCAM. IF YOU TAKE THERE FREE PRODUCT, YOUR SUCKED IN AGAIN

Same old scam, dropped rate, data base stolen will send you a free box to get you back, that's the latest from Preffered merchant supplies.Scammers should be put in jail. NEIL, MARY, SHANE.Thats some of the scammers names I have.

SCAMMERS STILL SENDING ME STATEMENTS EVEN AFTER I RETURNED PRODUCT THEY CHANGED ADDRESS AGAIN NOW THERE SCAMMING PEOPLE FROM 1176 MAIN STREET SUITE A #177 CHAMPLAIN, NY. 12919. THESE GUYS HAVE GOT TO BE STOPPED THEY KEEP CALLING TO TELL ME THAT I HAVE TO PAY MY ORDER ANYWAYS, EVEN THOUGH I RETURNED IT BECAUSE THE RETURN WAS NOT AUTHORIZED. THERE TAKING ME TO COLLECTIONS, YA RIGHT.

Our corporation has been scammed numerous times. We own thousands of retail stores across the U.S. and this vendor is contacting our stores. Even though the personnel at the store is saying no to them the product is still shipped and billed. I agree with the others in this blog that their product is at least three times the going market rates. Beware of using a credit card to pay for products because even though they are listed as a US vendor they charge in Canadian funds. I can't tell you the financial nightmare involved with not being aware of this fact until after the charge is applied at American Express. We have written a DO NOT CALL letter to this corporation. We have also locked them out of our financial system, not payments can be made to them until our lawyers approve. All correspondance from this corporation has been submitted to our lawyers. Their salepersons are pushy, rude and even resort to making the person on the other end thing they are from their corporate office. BEWARE !

Same issue. For years they have harassed us and we've unknowingly paid for some of the shippments. In October I was told it was the final shippment of 5 that was part of the original agreement with a former employee. If I didn't except they would be forced to send me a bill for the difference between the 'discounted price' we were billed and the full price. I accepted on the premise that for $162. I would no longer have to hear from these bullies. A few months later, I received several more calls saying I have one more shippment (again the final shippment) to complete my order. This time I refused and said that I was told the same thing the last time and I would no longer accept their calls. I just received a statement (February) saying I owe $254.02 for a shippment received last month that I assure you I did not order or receive. I faxed this 'statement' back to them (fax#[protected]) with a note to remove me from their call list and delete my bill. I am glad I found this thread so I know I am not loosing my marbles!

FYI--these are some of the other names that this company goes by in Canada

QUÉBEC, Feb. 28 /CNW Telbec/ - A Montréal-based firm specializing in the
sale of office supplies, which operates under the names of Fourniture pour
marchands international, Import-Export Smartdevices (2007), Marchands des
produits préférés, MSI - Merchant Supplies International, Preferred Merchant
Supplies and Smartdevices Import-Export (2007), was ordered to pay an $850
fine for having refused to provide the register of wages of its employees.

I also have fallen prey. I was contacted last October. Was told my price would be under $5.00 a roll. "Cheaper than anywhere else I could buy." Yeah Right! Also, there were supposed to be 15 rolls in a box, I only got 10. First bill was $8.25/roll and $32.00 s/h. Thought I was done. Next call was in January. Said I had more coming. I said there is no way I can even use up what I have now in the next 5 years. I don't want any more. They said I had to and shipped. Even more expensive than the last. I just got another call today saying that they were going to ship out another box and cleaning cards. Needless to say I have cancelled with them and I am stuck with my stock. In the future, if someone wants to sell me something over the phone I will ask them to send me a contract with all pertinant information. Also, I found out that I can get this paper for my machine at NO COST from my CC service provider. Oh I am So Mad!

THEY CALLED ME ALSO SAME THING THE NEXT PART OF THE ORDER IS ON IT'S WAY, WHEN YOU SAY NO, THEY GO ON SAYING THAT IT CAN'T BE CANCELED, IT'S BALANCE OF ORDER, IF I DON'T TAKE IT THEY WILL BE FOR DIFFRENCE, BECAUSE I GOT SPECIAL RATE ON MY LAST ORDER. 8.25 PER ROLL, WHAT A DEAL

Seem to have been another victim - claim was that an employee ordered thermal rolls & cleaning cards - found the stuff in a cupboard after she had left the business - tried to be reasonable - then told them to take a hike & all I got was an attempt to add $451.58 for "Administration Charges" to their already unreasonable invoice total. Finally wimped out and sent them the original $172.78 to try to get them to go away as they kept calling and were being very upsetting to my new staff. How do these leeches keep getting away with this?

First learn to spell. Next get your facts straight. The co. Never received fines for payroll or wage info. The co and it's reps aren't bad. It's the wife of the owner, Isabella or isabel who is the money hungry liar and cheater. Even heard that she got pregnant with another Nan while married to the owner and had to have an abortion. He finally threw her out and now she is brainwashing their poor son through lies and abuse.

The only scammer here is Isabel poulin. The owners wife who is a liar, cheat and money hungry [censored]! She had an affair their entire marriage resulting in an abortion!
She drains this poor man out of every penny he earns in his 65 hour work week!
It's Isabel poulin who is the disgusting scammer. Never in your life will you meet such a dispicable low life. A parasite on life who only uses people for her narsisitc ways.

An absolute lie!

The author if this email is an out an out liar. In the first place people who want quality pay for it. A ten dollar steak or thirty dollar steak?
salesmpeople by nature are pushy. What's wrong with that. If the buyer says no, it's no sale. That's it!
All order are confirmed and verified 24 hours after order placement to confirm the purchaser is authorized, recap their ordernplacement and confirm and requote the prices. Where's the scam?
Buyers are liars. Bottom line.
Personally, I've had great service with quality paper!