Primark UK’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of shoppers are dissatisfied with their purchases.
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Primark staff
Deliberately not providing receipts to removecrights of consumer rught to return. Have bank statement proof of payment. They have means to open their system, locate receipt USING my bank statement proof. Need to honour refund. Deliberate sabotage right to refund. Totally underhand and deliberate malpractice. Purposeful deceit. Reprimand. Investigate primark.
Desired outcome: Full £14.00 refund. Find my receipt on their system.
Charged for item not purchased
I went to Primark in metro centre Newcastle, purchased 4 items, asked for a price on a nighty bottom at the till, the cashier gave me the price, then I told him I didn’t want it, he took the item, but forgot to remove it from my receipt & I’ve been charged for it. As you can see on my receipt attached below.
I went back today to return the others & spotted that on my receipt during refund, I spoke to the manager, asked her to check the camera, same as they do in other stores, but she refused & asked me to write to you instead. Her name is Alison. This is ridiculous as it’s not my fault, I’m very unhappy about your service and how I got treated. I didn’t find the manager very helpful, like other managers will look straight into the camera to see the evidence.
I would like you to look into the camera for me & want my £15.00 back. As you understand £15.00 is a lot of money.
Please contact me on [protected] or email: [protected]@live.co.uk
I look forward to hearing from you soon.
Please see item [protected] Twill Viscose BF S £15.00, (it’s at the top of the receipt)
Is Primark UK Legit?
Primark UK earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Primark.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Primark.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Primark.co.uk you are considering visiting, which is associated with Primark UK, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Primark UK as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Primark.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Primark.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The primark.co.uk may offer a niche product or service that is only of interest to a smaller audience.
- The website associated with Primark UK sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We conducted a search on social media and found several negative reviews related to Primark UK. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Primark UK complaint handling
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Primark UK Contacts
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Primark UK phone numbers+1 (110) 004-8671+1 (110) 004-8671Click up if you have successfully reached Primark UK by calling +1 (110) 004-8671 phone number 0 0 users reported that they have successfully reached Primark UK by calling +1 (110) 004-8671 phone number Click down if you have unsuccessfully reached Primark UK by calling +1 (110) 004-8671 phone number 0 0 users reported that they have UNsuccessfully reached Primark UK by calling +1 (110) 004-8671 phone number
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Primark UK social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Primark UK contacts
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