Princess Cruises, "Royal Princess". review: Lack of customer service. Absolutely unacceptable.

We booked a Cruise starting on 28/12/2023 on Royal Princess.
Deposit was paid and we attempted to pay the balance.
Unfortunately, nowhere in some 20 pages of information that were Emailed to us, was there ANY mention how/where to pay.

Two Emails to Reservations were not responded.
Several phone calls were ansered with: "we are experiencing large number of calls and will attend ASAP". Well, I wasted some 2 hours!
Finally, I went Online and connected with 'Live Chat' and was advised that there are 13 persons ahead of me and I need to wait.

After a long time, 'Live Chat' was activated and several exchanged took place.
ALL I NEEDED WAS BPAY DETAIL TO COMPLETE FINAL PAYMENT!
Finally, I was given this small but essential detail and I certainly was very unimpressed with the assistance given.
Your Customer Service needs to improve dramatically or you will start losing Customers.