Principal Financial Group review: 401k

I am going through a really rough financial period right now as many Americans are as well. I requested a 401k hardship withdrawal due to facing eviction/foreclosure. I am aware of the tax penalties that will happen. My partner who is disabled recently had to take a cut in Social Security benefits, doesn't make it easier on our finances. I requested a $2k withdrawal to help prevent any foreclosure/eviction from our mortgage company.

Principle makes it extremely difficult. Not only did I wait nearly 2 weeks for a response, but now they are requesting additional information. Why the stall tactic. I have had to deal with this company before and always, a bad unprofessional experience. If I could take all my $ and move it elsewhere, I would. I don't like the fact that many of their associates react negatively to the fact that I am GAY and that GAY people also have hardships. I need help to keep a roof over my head, not added BS. My life is hard enough. I work for Lowes, and they don't pay enough.