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For this case is very simple at normal I ask the platform to refund back my balance money. So, the platform has very good service and approved to close my account and refund the balance.
After my bank (public Bank Malaysia) officer to call me need some document support to verify this fund said from oversea coming. For me is very small little amount but I'm still cooperate well with the bank to send email for bank verify.
I've sending the conversation between Plus 500 platform and mine for account closing and plus 500 emails to me also to the bank.
After they've checked and ask me very childish question saying a lot and always need document supporting too again even, I already giving my full record to them proof that's my account is closed and that is the fund account closing for the return back to me.
Final, I don't think the officer have helpful customer to solve it out. So, I decide to contact HQ Public bank to ask the senior help me solve it and let the bank officer know about the case inside staff how's their settle customer case also, and I believe the HQ officer will better than the branch settle problem. But funny is which I'm call the website customer service number they're ask me call back the branch to settle, and I tell the real story everything and I said I want HQ number I want talk to the senior guy, and I believe HQ office staff can help customer solve the matter. She tells me no HQ public bank; everything need go back to the branch. I am suddenly shocked One Holding company doesn't have HQ and every office like separate.
I really don't know why small matter let me headache is because now the staff like no brain to solve problem, only always follow like school teaching to force people to accept. No words and No choice. No solution. Very worse than before generation staff. I am only this first time face onto this even before my previous refund case same at this, they're only use take 2–3-day credit to account then settled. Same banker will call me verify too.
Last, I'm trying again direct call complaint unit line public bank but still cannot through the complaint staff InCharge person.
Shorten story, the bank staff still same cover their people saying try the best, try the best and make customer doesn't any knowledge to accept their own rules public bank to force you accept the terms. Then reject my fund credit. I want to ask one question if this amount is 5mil. balance inside account for refund and if own staff money. Hey'll still like their said "OH, this fund sorry we can't do anything and need to return oversea there. Because supporting document not enough"? This is the reason and answer?
Public Bank Malaysia service level only can be like this standard?
Desired outcome: hope this company will seriously check their staff how's their brain working and attitude to customer? not look like the paper follow the thinking. I hope more people can seeing this issue even future they're same to my case as well.
