Quicken review: I would like refunds for both transactions issued in full.

On February 10th, 2021 I purchased the Quicken Home and Business Accounting one-year program for $111.27. I quickly realized after starting to setup the program that it wouldn't fit my needs. Disappointed that I had spent significant money on a program that I couldn't use, I accepted it as a loss and once the year had ended, had no intentions to renew the subscription. My purchase in 2021 was made on my personal credit card ending in 2907. This card was found to be used fraudulently in December 2021, resulting in the closing of the account and opening a new credit card account.

Fast forward to February 9th, 2022 when I received an email indicating that my subscription had been renewed. There was no information in the email as to how payment was processed or what method of payment was used. I called Quicken and spoke with many individuals (including someone that was said to be in a management position) to find out that my new credit card (issued to me in January 2022) had been used to renew the subscription at a charge of $111.27. I spent 3+ hours on the phone with Quicken support to ultimately be hung up on. Quicken was "unable" to identify how they received my new credit card information and how they processed this renewal, since I did not engage in a conversation giving this information or consenting to the renewal charge.

I'm significantly concerned as to how my credit card information was retrieved and why Quicken was not willing to tell me how the payment was received/processed. I'm also incredibly frustrated that I will now have to file a claim with my credit card company, most likely close the account and again open a new one, wait for the credit card to arrive, all while trying to run a business with no access to a credit card and automatic bills (that had to all be switched less than two months ago to the new account and caused significant billing issues) not being processed.

I would like to know if this issue should be pursued legally and if this is considered a criminal offense. I strongly feel that a company should be held accountable as any average citizen.

I would greatly appreciate any help you can give with this matter, thank you for your time.