Quickhealth review: Health insurance

Hi: Please see details below. I have multiple emails to support this statements.

On October 2023 I bought health insurance through Quickhealth for 6 months starting on Nov. 1, 2023. At that time the health insurance was Cambridge.

On January 2nd while I was getting an infusion I learned that the health insurance was no longer activity.

I call my broker at that time, Sherron and she informed me that my health insurance had changed since January 1. She reported that the previous health insurance (Cambridge) raised their premiums and QH decided to go with another health insurance (OptiMed). She alleged that an email was sent to me on January 1 informing me of this change. Never got it and never have seen a copy of it. Regardless, it's pretty messed up that you tell your clients, a day AFTER, the previous health insurance was cancelled. Who does that? In addition, when I explained that I already had an infusion that needed to get paid and medicines to pick up, she reported that she didn't have the information available.

After complaining to everyone that would listened and calling customer services, someone by the name of Tara addressed my case and after a several days she sent me an email copy of the card.

I have registered the new information with Beth Israel hospital that addresses all my medical needs (I received a kidney transplant almost 9 years ago) and the information that the card has is incorrect.

I, AGAIN, emailed Tara and Sherron's email is blocked now, and explained the situation. Yesterday I spoke to her and she volunteered to call the registration department herself. She called me back and stated that I was all set.

Today I received a call from Beth Israel and my next infusion was scheduled for this Monday that the information is still not correct. I need my infusion, this is life threatening. PLEASE, PLEASE, PLEASE if there is any human decency address this issue ASAP. The infusion is about 4,000 a month. I do not have that kind of money and I ready paid QH until April.

Having a kidney transplant qualifies me for disability, I do not want to have to file a complain with the Disability Office.

I need someone to call me ASAP [protected].

Optimed ID number Member ID:

[protected]

BTW, to this date, I have not received a card copy of my health insurance card.

Aida Ramos

Email sent January 8th:

Hi Sherron:

Thank you for calling me back and not helping me other than giving me another person's phone number, which I called and had to leave a message. Per our conversation today, you guys decided to not continue services with the health insurance carrier that I had paid for (6 months in advance. You told me that an email was sent to my email address, which I just verified I didn't get. Quick health decided not to continue with the health insurance because of an increase of premium (?), and as a result, I have no insurance right now. This decision was not mine and right now you have asked me to pay and re-file for any costs that I might have incurred as I had an infusion on January 2 and I have a doctor's appointment this Friday. Based on what you told me, I am responsible for your screw up and decision and I have to do all these steps because I will not get my card until the end of this week or next week. When I asked you if I could get an email copy of the current/active card, like I did with the previous one, you indicated that you didn't have that information. So, right now, I will be responsible for re-filing and completing the paperwork and even paying in advance for the appointments. This is serious, I am a kidney transplant patient and I cannot go without my daily meds and monthly infusion. I am completely at odds with trying to understand how a health insurance broker can be so dismissive about their clients' needs. Like I started saying to you before you hung up the phone on me, I believe in Karma and I hope you never see yourself in my shoes. It is not fun to be scared about your health insurance coverage especially when I paid 4000.00 in advance. This should have converted me until April 2024. Please be advised that I am filling a complain with https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?state=MA&dswid=7185 regarding this matter. I have called the number you gave me and left a message. The number you gave me is [protected].

two other points for the record, I asked you if I could get reimbursed for the money I already spent in advance and you said NO. I also asked you to put in writing the information you gave me and you stated that you couldn't because you cannot send emails out. But, somehow, you were able to email me before. This is not personal against you, but you are working for a company that is not doing the right thing for their customers. I really hope that youy never have to experience this lack of empathy.

Thanks.

Aida