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I did that complain to hotel radison
I was from February 2 to 7, 2023. I paid for two rooms. The room was not clean. The mattress dirty and well stained. The dirty carpet with very large stains. On February 7th we talked to the manager of the Hotel, and we explained the situation and she apologized to us and told us that she would give us a credit but that the system was not working, and that the system would immediately come back and give us a credit which we have never received.
They answered me the following which corresponds to them with the requested information but to this day I am still waiting for their response.
[protected]@radissonhotelsamericas.com
To:
[protected]@yahoo.com
Fri, Feb 10 at 4:56 AM
Dear Victor Arriaga,
Thank you for taking the time to write.
We are sorry that you had this experience. I appreciate you reaching out regarding this matter and truly apologize for the inconvenience. In order for us to escalate this complaint to the right hotel branch, we will be needing to create an issue report.
Kindly provide the two rooms confirmation number and the registered name on the reservation.
Momentarily, please keep this tracking number 3700071 for your reference. You can expect an update in 4-6 business days or the soonest it becomes available.
I appreciate the opportunity to assist you. If I have not met all of your needs, please let me know.
Regards,
Ann, Americas Customer Care Specialist
US toll free: +[protected] | [protected]@radissonhotelsamericas.com
Issue Number 3700071