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On 6/6/2012 the company ordered an item from me via eBay. It was marked shipped on 6/6/2012. It was delivered on 6/8/2012. I even used my profit margin to insure the item(s). On 7/3/2012 I first heard from the buyer there was a problem. On 7/4/2012 I informed the buyer it had been shipped, as marked in eBay’s control panel. The buyer simply reiterated that he had not received the item. I shipped another one of these items on 6/6/2012 so on 7/5/2012 I contacted buyer asc_equip to see if somehow he had received the item – he replied he had not. I contacted UPS to make an insurance claim to refund the buyer’s money, but they stated that it had been past the 2 week limit after delivery. Fact is, the item was shipped and delivered. Why would someone wait 25 days to claim the item not received? Especially since every other item (buyer bought 3 items total from me) was shipped within a few days of payment. Plus the item was marked shipped with a tracking number. It is my belief that the buyer lost the item. They later admitted that they do not track and monitor the eBay control panel and they would not have been looking for the item but since they did not have it I must not have sent it. They have manipulated the eBay dispute procedure to receive their money pack. In essence I am out $263.54, the item, plus $52.55 for insured shipping. They are now filing a police report to get eBay to return the money.
More mis-information. In fact, Radwell has a full time position dedicated to internet appearance. The position is held by Mr. John Radwell, a relative to the founder.
For the record there three (3) transactions. Only one (1) had issue. Radwell cannot buy from me as I no longer sell on eBay and their account is blocked on mine. They did pay two separate shipping charges as autocalculated by eBay but my policies clearly states "seller combines shipping". eBay didn't decide to help out Radwell I called and got the case closed in my favor after Radwell failed to file the paperwork within the 10 business days allotted.
As far as " Jason boasted several times during this dispute about his previous successes in using the internet and negative publicity to get his way, citing specific examples where businesses were forced to comply, and he threatened to use those same methods against Radwell International. " I don't use negative publicity to "get my way" but to get corporations to do what is right. Like I went after GM hard when my $42, 375 Chevy Camaro had freight train breaks, Dodge when the window track sucked sand in causing scratches to the windows, and Vonage when they added a disconnect fee while I was a member (that they were later sued for). Yes I am a strong consumer advocate and I wear these victories like a badge of honor! I now wear the victory over Radwell too.
Yeah, I do love their spin. I was offered half the money I was due or none or it from Mr. Radwell, I opted to recover all of it. I paid almost twice to ship the two items then they paid.
BTW, I don't have problems with my customers because I have a 100% money back guarantee. That's not for 30 days. If you don't want me to have your money then I return it. Simple as that. One of my servers failed once causing me to loose a customer's website. I was supposed to have a backup but in freak occurrence the backup had failed the day before. So I rebuilt their website completely and absolutely free and refunded the monthly hosting fee (which the customer did not request). The original one cost $7500 and the replacement took me 40+ hours. That is what someone does to protect their name and their reputation. I did all this without my customer EVEN ASKING. The only thing they received from me was reports and status updates. Their website was down over the weekend (failed mid Friday) but was up and running Monday morning. Yes, I take honor, integrity, and trust VERY seriously.
It is clear the people at Radwell/PLC Center have no idea how to conduct business honorably. The fact is I shipped the item so I insisted on being paid for it and not be held responsible for their errors. Had they contacted me the day the shipment arrived and said it wasn't in the box I would have had a very different position. Instead, they weren't even looking in the shipment for two items as they do not use the eBay control panel to track changes. It wasn't until their "monthly report" was ran that they even noticed the item not received. At this point their position was "if we don't have it you must not have sent it."
Ultimately, they lost the eBay dispute and then filed an appeal to get eBay to cover their loss - another example of bad business on their part. You can read all about the situation on plccenterripoff.wordpress.com or just Google plccenter its link #2.
Yes I did tell them that if they acted dishonestly I would attempt to let the world know but you should know they compounded the issue. They got my review removed from resellerreviews.com, they got my Better Business Bureau closed by claiming I was a business. Yes I have a business selling websites and software but this was me offloading some "junk". My blog has reached 325 viewers in 8 countries as of 8/15/2012. My blog is also permanent.
Last food for thought, why would a company need to dedicate 1/500th of their business to reputation repair? Well, that's because they quite simply need it.
Radwell International was the customer in two separate EBay transactions with Jason A. Jenson (trading as digitalomahanetwork). Despite paying two separate shipping charges, Radwell received only one shipment. When Radwell received that shipment, one of the parts Radwell purchased was not included. Radwell personnel waited twenty-five days to receive the second shipment before requesting the status of the missing part (well within the 45-day EBay deadline). Radwell is the largest reseller of automation equipment surplus on the planet. Radwell receives thousands of surplus and factory new parts every week without issue.
Once Jason refused to supply or refund Radwell for the missing part, John Radwell (VP, Customer and Vendor Relations) personally reached out to Jason to resolve this situation positively. Seeing that Radwell’s tightly managed receiving process and Jason’s story disagreed, John Radwell offered to pay Jason 50% of the fee for the part Radwell never received. After Jason rejected repeated compromise attempts, Radwell decided to allow EBay to arbitrate the dispute. Radwell did not file a police report claiming fraud. Radwell filed a police report at EBay’s direction simply stating that a business dispute occurred. EBay eventually resolved this dispute by refunding Radwell for the missing part and did not ask Jason to contribute.
From the moment that Radwell brought the missing unit and the missing shipment to the attention of Jason A. Jenson, Radwell experienced very poor customer service. Jason boasted several times during this dispute about his previous successes in using the internet and negative publicity to get his way, citing specific examples where businesses were forced to comply, and he threatened to use those same methods against Radwell International.
Radwell International always looks for win-wins when resolving disputes and tries to give customers and vendors the benefit of the doubt when disputes arise. On Radwell’s website homepage www.PLCCenter.com customers and/or vendors like Jason are invited to contact John Radwell directly in case they have any problems or suggestions for improvement. Radwell believes that customer and vendor feedback is invaluable and is committed to continuous improvement and openness. The act of trying to embarrass or hurt one of our customer’s reputations through a blog and mass postings is unthinkable. We regret that this situation has damaged the business relationship between Radwell and Jason A. Jenson. We can only hope that his other customers do not experience the same treatment.
Radwell International is satisfied with the EBay resolution and no longer intends to purchase from Jason A. Jenson. Radwell considers this matter closed.