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Purchased a car from Rawdon Motors, 3 weeks later the engine failed. I had the car recovered to my nearest dealer to have a quick look at the situation, whilst it was being checked I called Rawdon Motors and explained the situation. They wanted nothing to do with it and gave me nothing but abuse over the phone. I called Citizens Advice who have pointed me in the right direction as to what i am entitled to.
After numerous calls Rawdon Motors then told me to arrange recovery to their garage, so I did but then got no response wouldn't answer phone calls at all. I had my local dealer then do a detailed strip down of the engine only to find missing parts, bodged parts and non genuine parts, they took photographs and did a detailed survey for me, which I then posted to Rawdon Motors with my rights as a customer and what their options were and also what legal action I can take if they fail to respond. Still had no response so I'm forced to take further action.
They obviously knew the car wasn't fit for purpose and don't want to accept liability, my advice to anyone checking this garage out is please avoid! I have had to pay for a complete new engine costing me over £2500
Don't get ripped off by this company!
0.8
PLEASE AVOID AT ALL TIMES THE WORST CAR DEALER IN THE UK
I purchased the Porsche Cayenne for £42000.00 December 2020, the car was delivered on a transporter and not by a driver, I did think that this was very unusual at the time but the owner of the garage, said it was due to Covid Restrictions, which I did accept at the time, but I do know now why this car was delivered on a transporter it was because the car would have not made it this far as I was to find out to my expense, the car was not fit for purpose. There was so much wrong with the car there is not enough room on this page to explain it all. It cost me a further £8000.00 to try and get my money back by issuing court proceedings, making a total of £50000.00, in the end we decided to settle out of court just to levitate incurring further cost for the sum of £45000.00, making my total loss on this car £3000.00. The Porsche is now back up for sale in his showroom for the sum of £45995.00 all I can say is leave well alone and the garage as this has been a very costly experience.