Readydebit Prepaid Card review: Online interface acccess and phone support! 4

Order two (2) Cards 1. Leon Faison 2. Harlie Taylor at the same address above.

Ready Financial Group, Inc.
Phone: [protected]
View Additional Phone Numbers
5465 E. Terra Linda Way, Nampa, ID 83687
http://www.readyfinancial.com

Ready Financial Group is responsible for ReadyDebit. They also have a load of companies that are sponsors of readydebit and complaining to them may light a fire under this companies ###. They are also in this with the Bancorp Bank so constant contact with them may also help. In addition see their partner list below with a link and Idaho State Attorney General Office

Ready Financial Group offers the READYdebit™ prepaid Visa® card and online check-writing service—an affordable alternative to high-fee checking accounts. In 2006, US banks collected more than $25 billion in bounced-check and overdraft fees—hundreds of dollars per household! Our systems are specially designed to prevent overdrafts, allowing us to offer the READYdebit card to virtually anyone, including people with past credit problems that other banks have to turn away. We offer several convenient ways for customers to deposit money. They can use the card everywhere Visa debit cards are accepted worldwide. Of course, all deposits are insured by the FDIC. If you, or someone you know, is tired of paying overdraft fees, check out the READYdebit prepaid Visa card. Visit www.readydebit.com.

For business
We offer a specially-configured Visa gift card, designed for high-response direct-mail campaigns. If your company's direct mail doesn't get at least a 5% response rate, call us at [protected]

Contact us
Comments, questions, or suggestions? We'd love to hear from you.

phone: Toll-free [protected]
email: contactus@readyfinancial.com
US mail: Ready Financial Group, Inc. - P. O. Box 7554 - Boise, ID [protected]

Contact us
Comments, questions, or suggestions? We'd love to hear from you.
phone: Toll-free [protected]
email: contactus@readyfinancial.com

US mail: Ready Financial Group, Inc. - P. O. Box 7554 - Boise, ID [protected]

Here is there info, you will need to file a complaint with the Idaho State Attorney Generals Office at
700 West Jefferson Street Boise, ID 83702
[protected]
http://www.ag.idaho.gov/consumerProtection/forms/ComplaintFormInformation.html

This card is issued by MetaBank™ or The Bancorp Bank™ pursuant to a license from Visa U.S.A. Inc. and can be used wherever Visa Debit cards are accepted. The Bancorp Bank; Member FDIC.

Ready Financial Group
Corporate Headquarters
5465 East Terra Linda Way
Nampa, Idaho 83687

United States

Phone: [protected]
Fax: [protected]

Will Tumulty is the Founder of Ready Financial Group, Inc. and serves as its Chief Executive Officer and President. Mr. Tumulty joined Capital One in 1999, working in the telecommunications division before becoming the General Manager of a credit and debit card issuing business line. He served for five years as a Navy SEAL in the US. He graduated from the US Naval Academy. He holds MBA and Master's Degree in Engineering from Stanford

Management Team
Our management team has been together for seven years. Before starting Ready Financial Group in 2006, we worked for Capital One, building and marketing special-purpose credit and debit card products for consumers. Meet the team.

Will Tumulty, President
After graduating from the US Naval Academy and serving five years as a Navy SEAL, Will received an MBA from Stanford, as well as a master's degree in engineering. He joined Capital One in 1999, working in the telecommunications division before becoming the general manager of a credit and debit card issuing business line.

James Haworth, Vice President of Business Development
James studied engineering at the University of Virginia, then worked for ten years on the modernization of the US air traffic control system. At The MITRE Corporation, a federally-funded R&D center, James managed the company's program to create a secure global information network for the US intelligence community. After working in sales for several years and getting a masters degree in operations research, he joined Capital One in 2000, to negotiate the purchase of large portfolios of consumer debts from other banks.

John Magnuson, Vice President of Product Development/Analytics
John studied applied physics at Yale before joining Capital One in 2000. He designed and directed the implementation of Capital One's first prepaid card programs as both a marketing tool and as a financial vehicle for under-banked customer segments. In addition, he was lead analyst for a large credit card portfolio.

Scott Bass, Vice President of Marketing/Operations
Scott studied engineering at Duke before serving five years as a nuclear submarine officer in the Navy. Scott joined Capital One in 1999, managing a wide range of customer acquisition and retention programs for the company.

https://www.readydebit.com/partners/

Our Partners

Bizdom U
Bizdom U is a comprehensive, non-profit, entrepreneurship boot camp that trains, mentors and partners with aspiring entrepreneurs to launch and grow successful businesses. The program has been launched in Detroit, MI and Cleveland, OH by Dan Gilbert in January 2007 and May 2011, respectively. Local entrepreneurs and professionals who share their real-world experiences participate in the training. During the initial four month full-time program, entrepreneurs prepare plans for a business which must be located within the city's downtown core. Entrepreneurs whose plans are approved can receive up to $100, 000 of start-up funding from the Nonprofit Bizdom Fund. Bizdom U maintains a share of ownership in each business, using its share of the proceeds to fund future entrepreneurs that will launch more innovativebusinesses in these cities.

BodyPartChart.com
BodyPartChart is much more than the average anatomical poster or paper sign; it's a revolutionary teaching aid and patient education tool. BodyPartChart was brought to life and inspired by encouraging patient-health care provider interaction and dialogue. BodyPartCharts are designed to create visual impact and enhance the educational experience in exam rooms, waiting areas, class rooms, dorm rooms and any other areas where patient education and learning is a priority. Perfect for hospitals, doctors' offices, health care providers, pharmaceutical companies, and educators, BodyPartChart offers a durable vinyl and unique low-tack adhesive technology, powered by Fathead, which enables it to stick to most smooth surfaces. No need for expensive framing, tape, thumbtacks, nails, lamination, unsightly damage to walls, fading and yellowing, these freeform, oversized images can create an upscale feel in any setting.

Campus Commandos
Campus Commandos connects college students with brands in a way that's engaging, authentic and builds brand loyalty, specializing in Campus Rep programs. Campus Commandos' battle-tested reps can infiltrate every aspect of campus life, using targeted, results-oriented strategies to build lifelong brand loyalty. With a strong commitment to excellence, a real understanding of the issues that affect clients and a genuine enthusiasm for hard work, Campus Commandos strives to build a long-term relationship with each customer. Campus Commandos is a Bizdom U business.

Cellerant Therapeutics
Cellerant Therapeutics is a San Carlos, California-based biopharmaceutical company developing novel therapies for life-threatening blood disorders and cancer. The Company's lead product, CLT-008 is currently in two Phase 1 clinical trials in patients with hematological malignancies. Cellerant is also developing CLT-008 as a nuclear countermeasure for treatment of Acute Radiation Syndrome (ARS) under a U.S. Government contract valued up to $153 million over five years with the Biomedical Advanced Research & Development Authority. There is no FDA-approved medical countermeasure to treat ARS. If licensed by the FDA, the federal government could purchase CLT-008 for the Strategic National Stockpile.

Circa 1837
Circa 1837 connects professional women with their Historically Black College & University (HBCU) Alma Maters, Historically Black Sororities, and other service and social organizations. The web-based apparel and accessories company was created to provide these women an opportunity to display their school and organizational spirit with class and style through a collection of officially-licensed collegiate and sorority merchandise. The first HBCU was established in 1837 and today this community boasts 105 schools, millions of graduates, and some of the top global leaders across many industries. Circa 1837 celebrates the rich history of HBCUs and is committed to furthering their legacy. Circa 1837 is a Bizdom U Business based in Detroit, MI.

Cleveland Cavaliers (NBA)
On March 1, 2005, the NBA approved the purchase of the Cleveland Cavaliers by an investor group led by Dan Gilbert, the chairman and founder of Quicken Loans, Inc., the nation's largest online home mortgage lender. With the new ownership, came a new era to the Cavaliers/Quicken Loans Arena organization and the #1 goal of delivering an NBA Championship to the city of Cleveland. Gilbert put all of the pieces in place and all the wheels in motion to create an environment that focuses on excellence at all levels and instills a true "championship culture." This is what drives the Cavaliers organization to stand out from others, and today the Cleveland Cavaliers are considered one of the most successful franchises in the NBA, and Quicken Loans Arena one of the most exciting venues in the country. The Cavaliers became the only team to be named in the top five for two consecutive years in 2009 and 2010 for the Sports Business Journal's prestigious Pro Sports Team of the Year award category. The annual award recognizes innovation and excellence in business operations among all NBA, NFL, NHL, MLB and MLS franchises.

Connect America
Connect America markets, sells and monitors medical alert systems that allow the elderly and ill to live a more enjoyable, mobile life without the fear of not being able to get to their phone if they have an emergency. Connect America has 75, 000 clients from all over the country.

Core Merchant
Core Merchant provides custom payment solutions for businesses to help them accept payments wherever and whenever they need - at rates they can both understand and afford. Core Merchant, a Bizdom U business, was created to simplify the process of accepting credit or debit cards for your product or service, providing easy and convenient payment solutions where and when you need them - at the most affordable rates possible. Whether it's over the internet, at your office, or on the go through your mobile phone, Core Merchant has a payment solution for your business that makes sense. Even if you're already accepting credit and debit cards, Core Merchant can help you save at least 10% over your current fees, guaranteed. Whether a new or existing business, contact Core Merchant today at 1.888.534.CORE for all your credit and debit card processing needs!

Detroit Venture Companies
Detroit Venture Partners is a Detroit-based Venture Capital firm on a crazed mission. We back seed and early-stage technology companies who have a purpose.

Our purpose is to help rebuild the Detroit area through entrepreneurial fire. We view business building as a palette for creative expression and an opportunity to make a difference and change the world. If not, why bother?

We are creative business builders, not money managers. We are entrepreneurs helping other entrepreneurs build and grow meaningful companies.

Doodle Home
Doodle Home is a revolutionary online interior design experience, making the process of great design available to everyone. Now the tools you need to confidently express your personal style and create a unique environment are just a click away.

ePrize
ePrize is the global leader in the interactive promotions industry. ePrize helps brands drive engagement with their consumers via multiple channels: online, mobile, and within the social media landscape. With a focus on motivating specific consumer behaviors, campaigns range from online sweepstakes and instant win games to global, points-based loyalty programs; from mobile promotions to social media apps; and from user generated contests to social networking management. Since 1999, ePrize has successfully launched more than 6, 000 promotions in 47 countries for 76 of the top 100 brands. Some of these brands include Coca-Cola, Microsoft, Valvoline, The Gap, MillerCoors, Yahoo!, P&G, and AT&T. ePrize was named to Red Herring's Global 100 in 2010. Red Herring celebrates innovations and technologies and ePrize was recognized as one of the leading private companies of North America, Europe, and Asia. Professionals across the country are dedicated to extraordinary service, along with immediate, measurable results. Headquartered in Detroit, ePrize also has offices in New York, Chicago, Los Angeles, Dallas, and Atlanta.

Fathead LLC
Fathead LLC is the industry leader of authentic, officially licensed sports and entertainment graphic products. Fathead gives fans the opportunity to "FEEL the REAL" by bringing their favorite passion or inspiration to life. Fathead's signature line, Real.Big., offers life-size, high definition wall graphics of professional athletes, animated heroes, entertainment characters, team stadiums, helmets and logos. Fathead maintains more than 400 licenses with leading consumer brands across many industries and professional sports leagues, including NFL, MLB, NBA, WNBA, MLS, NHL, NASCAR, WWE, UFC, AHL, MML, Live Nation, Lucasfilm, Marvel, DC Comics, Hasbro, Disney, Nickelodeon, Warner Brothers, and many more. Fathead selections also include top-selling Fathead Customs, available in vinyl cut-outs, murals or mounted canvas prints. Fathead has been featured extensively on a variety of television outlets, including Extreme Makeover Home Edition, The Price is Right, Today Show, Good Morning America, ESPN, CNN, Extra, 30 Rock, House and Big Bang Theory. Fathead is based in Southeast Michigan and manufacturers its products in the USA. Fathead was recently named to the Detroit Free Press' "Top Workplaces of 2010" list.

In-House Realty
In-House Realty is the affiliated real estate company of Quicken Loans, the nation's #1 online mortgage lender. In-House Realty delivers the highest quality real estate experience by connecting consumers with one of the 7, 000+ real estate agents in their nationwide network, providing access to a purchase mortgage expert from Quicken Loans, and facilitating the entire purchase process to ensure a fast, smooth and easy home transaction. Headquartered in Livonia, Michigan with 50+ team members, In-House Realty has grown to be the only real estate solutions resource of its kind.

Jimmy Kicks
Jimmy Kicks is a limited-edition sneaker company selling 250 to 500 numbered pairs of sneakers per design. New sneaker concepts are submitted by independent artists, the online community votes on their favorite shoes on a quarterly basis and the top designs are manufactured and made available for purchase on the website. Jimmy Kicks, a Bizdom U business, combines online retail with social media, encouraging interaction between the Jimmy Kicks team, graphic artists and consumers. Not just another sneaker brand, Jimmy Kicks is an experience for those who want "sole" discretion to define their style.

Lake Erie Monsters
The Lake Erie Monsters are an American Hockey League franchise based out of Cleveland, Ohio. The Monsters are the top affiliate team of the National Hockey League's Colorado Avalanche, and have seen dozens of players go up top to "the show" to play in the NHL. Launched by Dan Gilbert, the team played its first season in [protected] at Quicken Loans Arena in Cleveland. The team has continued to build success both on the ice and in the stands. Most recently, the Monsters finished their fourth and most successful season in franchise history, setting numerous records, including most wins and most points in a season. The team also made their first-ever appearance in the AHL Calder Cup Playoffs in 2011. For the second straight year, the Monsters finished sixth in average attendance in the 30-team AHL, after finishing ninth in their second year and 11th in the inaugural season of 2007-08.

Launch Learning Group
Launch Learning Group specializes in innovative insurance licensing courses that are state-certified and taught by experienced and licensed trainers. The courses are infused with technology and use competitive games, animated videos and proven test-taking strategies that appeal to adult learning styles. Our passing rates are over 80% for first time test-takers and all courses prepare individuals to pass the state exam, a requirement to sell insurance or receive commissions in the State of Michigan. LLG also assists individuals who successfully complete the training courses, obtain jobs with some of the top insurance companies in Michigan.

Northcentral University
Northcentral University is a 100 percent online university providing doctoral, master's and bachelor's degree programs in business and technology management, education, and behavioral and health sciences. Northcentral is regionally accredited by the Higher Learning Commission, the most respected and recognized level of accreditation for any school, whether online or campus based. More than 94 percent of its faculty members have a doctoral degree or the highest degree in their field. More than 8, 000 students from all 50 states and 82 countries are enrolled in Northcentral programs. The University headquarters is located in Prescott Valley, Arizona.

One on One Marketing
One On One Marketing is a premier provider of high quality leads currently focused in the education, mortgage, insurance and home security verticals. Think of them as the match maker but without the awkward first date. One On One has become a powerhouse in the industry using their special sauce: hire PASSIONATE people, generate leads through a VARIETY of traffic channels, LEVERAGE content-rich online portals and proprietary call verified process and sell DIRECT to clients.

One Reverse Mortgage
One Reverse Mortgage LLC is the nation's third largest retail provider of reverse mortgage home loans in the United States. The company specializes in allowing homeowners, 62 years and older, the opportunity to convert some of the equity in their homes into tax-free cash without having to make any monthly mortgage payments. One Reverse Mortgage was founded in 2001, operates in 45 states and the District of Columbia and is a Quicken Loans company.

Picket Report
The Picket Report is an online neighborhood research tool that helps people who are moving or relocating identify which neighborhood they want to live in. The website provides nationwide lifestyle information based on neighborhood demographics, crime and safety, schools and the "walkability" of an area - all in an easy-to-use, visually appealing format.

Protect America
Founded in 1992 by Thad Paschall, Protect America is one of the nation's largest home security companies providing comprehensive home security systems and service in all 50 states. Based in Austin, Texas, Protect America home security systems provides consumers a flexible, affordable and reliable home security solution utilizing GE's state of the art wireless technology. Offering landline, Broadband, and cellular monitoring, Protect America also features options with interactive access that allow users to control their alarm systems remotely via the Internet and smart phone applications. Protect America also provides interactive security cameras, GPS vehicle tracking, and a money saving, cellular takeover option that creates a more secure connection to our monitoring center. Protect America was named a Consumers Digest Best Buy for home security from [protected]. Also, TopConsumerReviews.com has awarded Protect America the distinction of being the number one home security company in America for the fourth consecutive year!

Quicken Loans
For more than a quarter century, Quicken Loans has been creating innovative mortgage solutions for clients in all 50 states. The result: exclusive technology and the fastest, easiest mortgage available anywhere.

Since mortgages are all we do, we've been able to simplify the process, leading the industry in service and mortgage technology. We're proud our commitment to clients had earned us an A+ with the Better Business Bureau, and the "Highest in Customer Satisfaction for Primary Mortgage Origination" distinction from J.D. Power and Associates. Over the years, we've financed more than a million loans with unparalleled attention to personalized service, growing into the #1 online lender and the #5 retail mortgage lender in America.

We strive to help every client improve their personal financial situation, and put a strong emphasis on giving back to the community. We look forward to providing American communities with the very best products and service in the mortgage industry.

The Quicken Loans Arena
Northeast Ohio's premier sports and entertainment destination, Quicken Loans Arena, also known as The Q, is home to the NBA's Cleveland Cavaliers, the American Hockey League's Lake Erie Monsters, the Arena Football League's Cleveland Gladiators and host to the best entertainment in the region. Each year "The Q" welcomes nearly 1.5 million people at 200 plus events that include Cavaliers basketball, Monsters hockey, world-class concerts, family shows and signature sporting events like the Mid-American Conference's (MAC) men's and women's post-season basketball tournaments. The Q recently played host to the second and third rounds of the 2011 NCAA Division I Men's Basketball Championships and has also hosted the NBA All-Star game, the NCAA Women's Final Four and the United States Figure Skating Championships.

Quicken Loans Arena is operated by a group led by Cavaliers majority owner Dan Gilbert, the chairman and founder of Quicken Loans, Inc., the nation's largest online home mortgage lender. Since 2005, Gilbert has a led the ownership group's $40+ million investment in renovations and upgrades at Quicken Loans Arena featuring new seats, state-of-the-art scoreboards, new lighting technology, an enhanced sound system, remodeled team locker room and more. In addition, in October 2010, a re-designed and expanded multi-million dollar Cavaliers Team Shop opened inside The Q and is now one of the largest and contemporary in the NBA. These investments reflect Gilbert's commitment to operating the Cavaliers, Monsters and Quicken Loans Arena in a fan-centric way that is second to none.

With the addition of Veritix's Flash Seats for digital, paperless ticketing for arena entry, transfer or resale, and the arena's upgraded concessions offerings that include Food Network star Michael Symon's two restaurant concepts, The Q is focused on providing the best fan experience, technology and venue in all of sports and entertainment.

Quicken Loans Mortgage Services
Quicken Loans Mortgage Services (QLMS), a division of Quicken Loans Inc., provides home financing programs, technology and marketing support to financial institutions across the country. Those who partner with QLMS, can offer a wide variety of mortgage programs, including conventional (Fannie Mae and Freddie Mac), FHA, VA and Fannie Mae HomePath mortgages to their customers. QLMS takes a unique approach to the lending process by managing the third-party vendor items necessary to complete the loan yet, ensuring the bank or credit union remains the point-of-contact for the client receiving the mortgage.

Quizzle
Quizzle LLC is an innovative website that helps consumers get a better understanding of their credit – and have a little fun doing it. Located in Detroit, Quizzle began as a project inside of Quicken Loans and spun off into its own company in September 2009. At Quizzle.com, consumers learn the specific actions to improve their financial health with helpful tools and information, including a free credit report and score, credit improvement resources, personalized home loan recommendations and debt management plans. Quizzle ranked #1 in the Detroit Free Press' 'Top Workplaces of 2011' List.

Rock Companies
Rock Companies is a real estate investment, development, construction and management company that focuses on commercial, residential single and multi-family investments in Florida, Michigan, North Carolina and Ohio. Rock Companies, based in Detroit, also provides consulting and project management to Quicken Loans Arena, Cleveland Clinic Courts, Cleveland Cavaliers and other affiliated companies.

Rock Gaming
Rock Gaming LLC is a Midwest-based gaming partnership formed with an initial focus to develop first-class casinos in two of Ohio's largest cities, as well as to explore other potential gaming opportunities. Rock Gaming has partnered with Caesars Entertainment, the world's largest and most successful gaming company, to develop and operate casinos in downtown Cincinnati and downtown Cleveland under the Horseshoe brand. Horseshoe Casino Cleveland is expected to open in early 2012 as Ohio's first casino, and Horseshoe Casino Cincinnati is expected to open later that year. Combined, the these two full-service casinos will draw 11 million visits to the urban cores while adding to Cleveland and Cincinnati's already impressive offering of sports, entertainment, music and cultural attractions. For more information please visit www.HorseshoeOhio.com.

Rockbridge Growth Equity
Rockbridge Growth Equity is a private equity firm that has dedicated capital focusing on transactions in the financial services, consumer-direct marketing, business services and sports, media & entertainment industries. Based in Detroit, Rockbridge's current portfolio includes equity stakes in Ready Financial Group, Protect America, Northcentral University, Connect America, One Reverse Mortgage and One on One Marketing.

Rock Gaming
Sociocast is the leading provider of real-time audience data to the marketplace. Sociocast works with publishers and content companies to provide audience insights, measurement, and monetization, as well as with online advertising partners and platforms to significantly enhance real-time targeting and audience discovery. The company's headquarters are in New York City.

StyleCaster
StyleCaster Media Group is the social media company for people that have a passion for style. The disruptive digital media company empowers style enthusiasts and the brands that want to reach them. StyleCaster combines the art of traditional media with the science of new media to create premium content, engaging experiences and integrated advertising solutions for all of its online destinations. TechCrunch has called StyleCaster "a one-stop shop for fashionistas" and AOL named it one of the five best startups of 2009. The privately held company was founded in January 2008 and is based in New York City.

Title Source
Title Source is one of the nation's leading providers of title insurance, property valuations and settlement services. As one of the largest independent title agencies in the nation, we are an authorized agent of the highest rated title insurers in the industry. Five of the top fifteen Fortune 100 companies trust Title Source with their business. Title Source is a preferred provider to four of the top five residential mortgage institutions, as well as, smaller community-based lenders. The company ranked 15th in the Detroit Free Press' 'Top Workplaces of 2010' List. Title Source is based in Troy, Michigan and retains regional service centers in Michigan, California and Texas. We are a select partner and an affiliate of Quicken Loans.

Veritix
Veritix provides the most dynamic paperless ticketing, event marketing, and relationship management applications to artists, professional sports teams, universities, arts organizations, and entertainment venues. Through the only patent-protected, fully-integrated paperless ticketing platform – Flash Seats – the company has revolutionized the sports and live entertainment industry by enabling paperless venue access while allowing artists, team owners and venue operators to regain control of their secondary market. Veritix is based in Cleveland, Ohio. The Cleveland Cavaliers were the first team in professional sports to use this new technology. Other Veritix clients include Quicken Loans Arena, the Houston Rockets, the Houston Toyota Center, the Denver Nuggets and Colorado Avalanche, the Pepsi Center, the Utah Jazz and Energy Solutions Arena, the NCAA, Dover Motor Sports, Boise State University and Texas A&M University.

WedIt
Wedit gives wedding couples awesome wedding videos for an amazing price. Wedit sends five HD Flip cameras to the bride and groom and lets the guests film. This allows the couple to capture candid and fun moments a professional videographer is likely to miss at a fraction of the cost. After the wedding the couple sends the cameras back to Wedit where the videos are uploaded to their own personal video sharing site. On the site they share the wedding videos with friends and family and Wedit can professionally edit a wedding video for them. Wedit is a Bizdom U business.

Xenith
Xenith LLC has developed an innovative helmet technology that reduces the risk and severity of concussions and other traumatic brain injuries. Founded in 2004, and based in Lowell, Massachusetts. Xenith is working to address the issues of sports safety, activity and health through innovation and education. Xenith staff and advisors include leading sports medicine, sports management and product development veterans committed to providing superior products, service and information.
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i loaded a readydebit card with $25, it cost $3 to buy it, and they charged me $4.95 to use the card once. so, i was charged $8 for $20 worth of merchandise. this is very grievious and unscrupulous business practice. i seriously doubt i will ever use them again.

This year I purchased a ReadyDebit Gold card. Since I do not like the idea of making purchases or providing my card number to my bank account to any one I have a prepaid card for said purposes. Until now I have been able to load and use the card just fine and never had a issue, well over a couple thousand dollars in fact. I had chosen to receive my tax return upon said card due to a recent decision to switch banks for the bank I am currently working with is not very small business friendly. Prior to the deposit with the tax return I had loaded 1, 000 for the purpose of bills and had paid with no problems. When I try to get logged in after being notified that my taxes should be received I had an error message to call customer service. This is when I first am told that I must fax over proof of identity. Demanding that I provided my electric bill, ID, and signed social security card. Not having a copy of my social security card since my last one was stolen with my wallet a while back I asked if legal documents showing my name and social would be sufficient and was told YES. I was also informed my tax return was deposited, and that after I had sent my documents would be available that afternoon. Immediately after I sent the requested information and later called back. At this time I was told that the approval process can take any where from 24 to 72 hours. The reason for this, unknown. The only way I can do anything was to wait. That the person who reviews and either approves the documents is unable to answer your questions as to the lack of phone or incoming calls. And until I was reviewed my account was closed, yet when I opened the card I was never asked for the documents nor to provide them at any time prior to the locking of my account. If the validity of my identity was so important why had I never been told that I needed to provide the document. Since the event I have been hung up on, ignored, lied to, when I ask for a supervisor I am put on hold for 3+hrs or the same associate answers changing their name. Not a single person can provide you with their job title, nor can they do anything. I'm sure that the company is committing fraud and the failure to follow let alone know anything about the federal and state regulations that govern how they work makes me feel an investigation is beyond necessary.