Regent Insurance Company review: Car stolen, no response from Regent Insurance Company!

My Honda Balade got stolen on 19 September 2006. I reported the incident to Regent Insurance Company on the 20th September 2006. On the 29th September nothing had happened yet. I phoned the insurance company and spoke to Elize from the claims department, asking why the assessor haven't contacted me yet for I'm a single mom having difficulty getting the children to school and getting to work. After listening how competent she is in doing her work, and that I have to wait my turn, the assessor only contacted me on the 2nd October 2006. The 16th October I phoned the assessor again to beg them for a speedy closure. I phoned the Motor Finance Corporation to find out when the de-registration of the vehicle will go through. Their reply: there was no application for de-registration. I immediately reported back to the assessor. On 23rd October the same routine was followed, with the result that they only received the application for de-registration on the 20th October. Today 26 October 2006, Regent still haven't finalized the claim and my children and I still have to look into other peoples eyes to get to work and school. I have already phoned Regent three times today, to hear that they will phone back, without any results!