Menu
Login
Replied
2/10/19
After Basepoint was taken over by Regus, a number of dishonest and underhand practices have arisen.
just before Christmas last year, the rent was upped by 25% although they struggled to get this through. Causing anxiety and stress for many of the small business owners who rent space over the Christmas period.
Now we are moving out and low and behold they introduced an exit clause into the renewal contract - without informing the tenants - which is equivalent to 1 months rent. it is outrageous and downright dishonest.
I get that Regus have to pay for the acquisition but ripping off your customers is really not a good way of doing this.
We are now leaving Basepoint after 5 happy years and to be faced with a massive exit charge which has been sneakily slipped into the renewal contract is outrageous.
this should be waived.
The complaint has been investigated and resolved to the customer's satisfaction.
