Regus
Reviews and Complaints

I contacted Regus at the location where I had rented virtual office to cancel my agreement as I was shutting down the business. I cancelled the bank account and 2 years later I found out they kept renewing my contract and kept hitting me with monthly fee and late fee charges.

I asked the lady at the front to explain how agreement cancelation works and she asked for my company name opened it up on her system and said she will go ahead and cancel it so I don't get charged next month.

Two years later here I am trying to figure out what to do with this $1000 debt. I wouldn't call the company bad as I haven't had any issues with the service for the time I was with them but some of the employees who do not have proper knowledge and after sending an email received the basic response that I should have read the agreement and fine print.

If your employee made a mistake own up to it and provide a solution.

AGREEMENT LENGTH : 1 Months
Although I have written my problem to Regus many times, they were only able to reply today.

I bought it just to try the virtual office for one month and the physical office usage service five times a month. I didn't get any place allocation and place display for this. I asked for the contract period of 1 month because I was wondering how to use it. But even in that one-month period, I was not shown anywhere and I did not use your office even once.

Oddly enough, Regus took rent from me 6 times for this service. A total of 6 months' rent payment was withdrawn from my account and I could not use their office even for a day.
The other weird part is that Regus is taking the rent from the account under a different name, and unfortunately I thought it was the insurance of the car. And for a long time I could not understand. Otherwise, why should I have wasted so much money for a place I don't use?

They refer to the articles of their contracts and say that they collect the rent regularly every month. It doesn't matter whether you use it or not. A complete waste of money. Despite everything, if they do not return the money taken without a service charge, I say I will go to the small court.

In April of 2021, I tried to set up a virtual office with Regus. However when I went to check out online, their web site went blank. I didn't know if the transaction actually went through. I checked my email and didn't see any confirmation emails from Regus. So I assumed the purchase transaction failed and chose a different vendor.

I contacted Regus immediately to explain the situation and cancel my service. However they denied my request, insisting that I had to pay for another month of service. They denied any responsibility for their system malfunction. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract.

Without further options, I contacted my credit card company and they put a stop on the payment. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit.

I signed up only for office, but additional charges are added and my Jan outstanding is 786£. I didnt sign-up for this.

I was expecting a monthly bill of 283.56£ only as agreed with @Shoaib Javaid

I didnt sign up for unlimited coffee/tea in office.

Why am I again charged for deposit top up & payment method retainer?

My reference: Elite2K LTd: [protected]

to Regus
I am preparing our side for documentation:

1. 8/11/22 you charged me 998 plus 556
You told me you didn’t have that office space and I needed to get another one that will be ready on October 1, 2022.
Balance due: 1554.58
I made a payment on August 13 2022 for 998 and 556 making it a
Zero balance due ……

2. Now here it gets messy! Because you told me I’d have a room and then you said I didn’t on the same day, you credited my Regus account for : 998 and 556 which was credited to the Regus account on 8/15……

Making it a negative -1554.58

3. Then on August 15th you charged me for the 2 months for the new room that will not be available to move in until OCTOBER [protected].20) plus 641.99? Which I don’t understand where did the 641.99 come from if we can’t move in until October 1, because that’s what my lease says and that’s what Jessica said! She said I can’t move in until 10/1 and that’s when I would be charged!

4. But because you credited that Regus account on 8/15 998 and 556, the charges you billed on 8/15 for 1168.20 plus 641.99 were deducted from the credit leaving a balance owed in the amount of 255.61.

To further damage the ledger, you put the money back into my bank account so now you have credited my Regus account and put the money back into my account! Which was the stupidest thing to do now you have credited my Regus account and put the money back into my account…..
So now I should owe you 1168.20 because you credited the Regus account by mistake, and actually gave me the money back consisting of 998 and 556!
We do not know where the 641 charge comes from!
So now the balance should be 1168.20
But instead of canceling it out and saying hey Donna you owe us 1168 because we credited your account you added a charge in the debit section now making the balance 1810! Instead of 1168!

5. Then August 31, 2022, you added a charge of 127 for late fee of August! Then to make matters worse on 9/30 you charge me 584.10, 127.73 and another 589.99 and the LEASE DONT START UNTIL 10/1!
Now according to this lease I’m reading in English in my hand, it states you’ll be billed at the end of the month for your lease (for that month) if the lease didn’t start until 10/1 where does the other charges from? 8/15 641.99, 8/25 556.58 + 998, 8/31 127 9/30 584.10 plus 127.73 and another 589.44!
All charges before I even moved in on 10/1!
So now the balance should be 1168 only because A. You credited the money back to my account and B. I had to pay a 2 month deposit on 8/15 to lease an available room on 10/1!
Now on October 31 you charged me 199 and 626.98 and the lease is 584 (I guess the 199 is the late fee?) and 11/30 you invoiced me 626.98 plus 230?

6. I paid you 1684 with my credit card on 12/2 and another 1683.69 on 12/10/22…..
You invoiced me for December 31 $626 and 127 (so I guess you make up numbers every month for late fees as these have been 199, 230 and 127 but nevertheless I’ll take responsibility for those

7. I also paid you again 1554 on 1/4 23! That is a total of 4921.69

8. So technically I owed you
1168 for the two months to get in, which was invoiced on 8/15.
October rent and late fee 626.98 plus 199.19
November rent and late fee of 626.98 plus 230.54?
December rent and late fee of 626.98 plus 127.73
That totals: 3606.40
Therefore you owe me : 1315.29

Just checked my account and again you took out 1500 twice in the month of January plus a 700 dollar charge, all in the month of January. No one will listen, they have closed the case without paying attention to the matter, also they will not call to rectify the situation. Now I have a -1500 balance...

I will get 2 attorneys to help me and will spend my last dollar in court, it is not about the money, its about taking advantage of small businesses!

Hello Michelle,

My name is MohammedFarhad Kadri and I am writing this with regards to the account no.- [protected]. About 8 months ago in April 2021, me along with my colleague visited one of Regus’s co-working space location in Burnside (Dartmouth), NS.

After some time of our visit, I started getting invoices regarding me owing the rent of that place. When I tried to contact [edited], who was assisting us during our visit and I assume was the manager/supervisor of the area, I got no response after several attempts. I tried to call/text him a lot of times.

Now, since October 2021 I’m getting emails/calls from Sugar Law Group(collection agency) saying that I am in a breach of the agreement with RGN Ltd. and if not paid the sum, they will file a case in the court against me. I tried to educate Joshua from the collection agency that [edited] clearly mentioned at the time of our visit that ‘No Agreement Was Being Signed’. That being said, today 11th January 2023, I am getting an email again from Sugar Law Group including a draft of the claim mentioning that they’re filing a court case against me within 10 days if I don’t pay them the remaining amount of some $16000!

Moreover, [edited] just wanted us to secure a spot in that new building which was still undergoing renovations and hence he mentioned that I was not signing anything official. I would also like to add that we were very positive that our organization’s compliance department will not approve a co-working space since we deal with investments and asset management and handle our clients secure information. In addition to that, we never took possession of the space not even the keys.

Hence, I request you to urgently close this matter and my file with Regus and advise Sugar Law Group regarding the same and also direct me a place to file a formal complaint since it has been affecting the state of my mind with all the calls and emails asking me for money which I never owed.

Thank you

MohammedFarhad Kadri

I recently signed up for this service at the end of December — approximately 2 weeks ago. It was to be $94 per month according to the terms I agreed to.

I paid the invoice that I was sent immediately to start the service. After paying it, I received a bill for a late fee of $31.16 for November of 2022. I began the service on December 23, 2022, so I reached out to customer service to find out why I had been charged a late fee for a month before I had started.

Someone from customer service reached out to me and agreed I shouldn't owe a November 2022 late fee, and I was hopeful this issue was resolved. Then, I received another email stating that it was a valid extra charge and that I did owe it for "not paying" when I paid the initial invoice in full.

Their explanation is that the invoice that I initially paid was some kind of future invoice? So I am therefore late on the initial invoice, and will be charged for it when I wasn't sent the correct invoice in the first place.

Additionally, I now have a balance of $248.42 on my account. So since I already paid the $94 for the first month — two weeks into this $94/month service, I apparently already owe $342.42.

I personally feel that these billing charges are fraudulent and am trying to cancel the contract entirely.

Nexabil online Ltd ([protected])

Vortusl office at Siouxfalls, South Dakota

Dear Sir,

This mail is about charging both daily and weekly mail forwarding charges from me for my above nentioned company. I have advised to forward all my mails through fedex on weekly basis for which I have been paying extra charges as per the actual. However, I have noticed that I have been charged both for daily as well as weekly mail forwarding charges in my current and past months invoices. I brought this to the knowledge of regus, siouxfall through email and it was being rectified last month as my invoice was being revised deducting all the excess amount being charged from me. I paid the revised invoice amount on time last month. But, this month again, to my surprise, not only the deducted amounts have been added back to my invoice but also a late payment fee has been levied on me. I have written five emails to rectify this since January 1, 2023 but till now I have not received a single reply from regus. I am sensing a kind of cheating intention because if it was a mistake earlier on, now it seems a deliberate effort to rip me off. So, it's a humble request to you to kindly step in and resolve this issue permanently at the earliest.

Thanks

Best Regards

Ajay Puri

[protected]@gmail.com

[protected]

changing conditions in the course of the stay,

I was promised that I had to pay two invoices only by a letter from Gemma as enclosed. It has now be changed. I dont think this is fair.

If this is not resolved and the invoices are not cancelled, I will be forced to take the matter up to the press and the the Costumer Protection League.

Kind regards

Vanda PIchova, MSc.

European Patent Attorney

I have been here 6 years + and the past year has been an absolute nightmare with a new manager, a new district manager, and a 30% increase in rent to pay for their new carpets, new paint, and new art to line the hallways only to trap others into signing up with them. BE AWARE: They will price gouge you and they will double bill you for months and no one takes responsibility, charge you fees if your automatic payments do not go thru when their system does not do what it is supposed to, when you open a ticket for customer service, they will close your ticket before it is even resolved each time you open a ticket. They will send you a survey which says it is closed when you try to fill it out. They will not return your phone calls. Any problem whether it is a data port not working or a phone not working has to be escalated to the 'land of the unknown' where no one gets back with you. If the management up front is rude then they only make excuses for them. This company is horrid. I was paying for a phone service by the front desk then they outsourced it and I stopped receiving my phone calls, my emails from phone calls and no one could figure out why. I could go on and on but this place is a joke in the past year and the person at the front desk comes to work dressing very unprofessional (sweats and t shirts) and sticks herself in a conference room acting like she has work to do.

I wanted a flexible occasional office space away from my full time job to sit and focus. I looked through a number of options including Regus and saw what looked like a suitable package. Membership with 5 days a month of private office space, plus all the benefits of co-worker space which includes lounge access which is all advertised as 24/7. I even spoke with your agents who assured me that lounge access etc was all available. I was due to start my contract in 7 days, on a Saturday, and within the 14 days statutory cooling off period (I have not booked any accommodation), and I found out that I had no access at all outside of the standard working hours when I am at my regular full time job.

I contacted your team to cancel as this is not what I need, not what was advertised or agreed upon and not particularly useful for me. I received an email telling me that my cancellation had been processed and found later in the small print of that email, that you had cancelled from the end of the contract rather than from the start - which is still in the future. Still within the 14 days, I re-contacted your team who told me that there was no cooling off period, but were unable to tell me how the consumer rights act 2015 were not applicable in this situation. They also highlighted an area about the membership only being applicable during standard opening hours, but still couldn't explain why with all the benefits of lounge access etc I still couldn't get in of an evening or weekend. I pointed out that I was misled in the sale of the product, and that I would like to have my money refunded, or the service provided as was advertised. I was told that the agent had spoken with a manager and was unable to assist me any further. I pointed out that I am entitled to a refund under the Consumer Protection from Unfair Trading Regulations 2008. I sent screen shots showing that they continue to advertise this as a 24/7 service, while not actually providing that.

We have not been able to get access to the office or book any meeting room since the beginning of this month.

We have paid our bills and always are open to solve any issues properly. However, we don't get any replies.

I'm writing this for solving the following issues:

1. Make sure our door key and elevator card are working. So we can still get access to our office while the receptionists are not on site.

2. Activate our account, so we can use the services provided by the Regus, especially booking the meeting rooms.

3. We would like to roll on our lease to the end of this month, as shown in the email below.

This situation has been interrupting our business activities, and caused lots of inconvenience. Therefore, we would like these issues to be resolved as soon as possible.

Also, I'm suggesting that Regus should have some policy regarding replying customer's emails. It's really rude and unprofessional to leave any customers' emails or concerns on read without any reply.

We believe this isn't a difficult issue to be solved if this case can be treated properly. We do not want to escalate the situation, but we want to be treated in a proper way. If this can not be solved, we have to take actions to protect our interests. Hope you can understand where we come from and the frustrated situation we are in.

Thanks for your help.

I was working in Bath Road Regus Slough for 6 months and noticed that my offices was not being cleaned.I noticed that a cleaner named [edited] was not cleaning my office but had time to be on her phone for nearly 2 hrs in the kitchen area.When I asked.her politely for my office to be cleaned she was very rude an un responsive.The receptionist did try to help but unfortunately this cleaning lady did not even listen to their request to clean my office.It seems that this cleaning lady has unfortunately and attitude problems.Iam very angry and upset and my take this matter with the news media and newspaper companies.

We submitted a request for our retainer to be returned on 28th September through the Regus portal as our contract came to an end on 30th September. We understood this could take up to 30 days from the end of our contract. We received no communication so again put in another request on the 28th October 2022 and again received no response. We then contacted the building we had been renting from and asked them to follow this up. We were then advised our payment would be on the pay run on 3rd November and could take up to 7 working days. Unfortunately, although we had updated our bank details in our initial request, Regus managed to apparently send our deposit to the wrong account. We were informed this could take up to 11 days to return to their account and then a payment to the correct account would be made thereafter.

We sent a reminder for the deposit to be returned to us on 16th November to which received an automated email to suggest our query had been closed.

We then contacted the helpline who suggested opening another ticket, however, we received bounce backs to suggest they did not recognise our email, at this point we were utterly confused as to how to proceed.

We contacted the office directly again and after weeks of chasing them they suggested we fill in a form with our bank details.

This was sent on the 28th November and we have received little response since. Every timeline they have suggested has never been adhered to on their part and after speaking to managers, the helpline and even reaching out to contacts on LinkedIn we are still none the wise as to when we should expect our deposit.

Our experience with the Regus Leeds management team has been nothing short of appalling. We would like to resolve this issue so we do not have to deal with Regus ever again!

I have attempted to get this issue resolved for the past few months. My account has a card on file which is automatically charged for services, yet my account is being sent to debt and collection.

Most recently the balance of $20.99 from the Plantation location, for color printing, which was wrongfully charged, I've attempted to dispute with no avail. The charge for the printing was taken out on October 20th out of the credit of $27.77 that I have on my account, but is still showing an owed balance.

Additionally, after each service, I am automatically billed, yet I still get a late fee or emails from debt and collections. The debt collection team stated that this issue is at the location level. When I call the local office they say to call billing. I have called the billing line and they are just answering service that cannot assist or help in any way. No one is willing to take ownership and assist.

Last time my annual renewal was due, I was supposed to receive my security deposit back in January 2021. I was only refunded around mid to end of March 2021. During the entirety of 2020, 2021, and 2022, I was ignored by the office where my mail was received. I know for a fact that they straight up threw my mail in the garbage, and while they told me they forwarded an important government letter regarding income taxes, I never received it.

One time I had a courier go pick up my cheques and the office (during posted business hours) was closed. The only person working there decided to just leave early arbitrarily. No cheques, and it cost me about $80 for the courier.

Complaining to the local manager got me nowhere. He just ghosted me. Complaining to the head office got me nowhere, they always referred it to the local manager.

Now I am chasing down another security deposit and have emailed and emailed. Not one person has acknowledged me. This is how they treat their paying customers. How do you think they will treat you?

Hi,

I have been trying for approx. 8 weeks to set up a VO Plus at Bristol Aztec West.

I have had emails ignored for around the last 2 weeks. I have spoken to representatives on site AND the manager [edited] regarding getting the agreement sent across and I am still yet to receive anything.

My 9+ years experience with Regus has always been great, but I am banging my head against a brick wall with this particular office. All I want to do is upgrade my account and give you more money!

Account 9732080

We recently received two new bills posted to our account

One a late fee and the other one a restoration fee.

We wrote to Iwgplc Regus weeks before October 14 2022 to see If I could move out by the end of October, 2022 as it was offered to us two months earlier, but nobody got back to us.

The decision was made after it became clear to us that our staff is subject to negative comments at the center and now in the Regus Microsoft office meetings.

Unfortunately, Regus forwarded all our concerns to the local community manager, who may be very best suited to a different position and is the very subject of our concerns.

We paid the rent bill on Oct 30, 2022. We want the late fee to be waived Because nobody responded to us promptly.

When we moved into our office, we used the same office as a day office just a day before. And we accepted the monthly arrangement out of courtesy to the previous community manager and with no new furniture, no cleanup, and other perks that a new client received. We were promised there would be no restoration fee assessed in the future. We request the restoration fee to be waived as was promised on the month-to-month office.

What other charges should we look for besides these two charges?

Our rental payments

June 2019 - May 2020 - $750.00

June 2020 - May 2021 - $780.00

June 2021 - May 2022 - $817.44

June 2022 - May 2023 - $1325.00

Thank you for your prompt response.

F. Lotempio

I created a Regus account in 2019, In 2020 I told the office directly I wanted to terminate the virtual office, phone services, and the mailing services. I personally called my virtual number many times and they would answer it as another company. I would receive other companies mail as well.

Years later they still invoice me saying that I owe them... they cancelled the phone services virtual office and mailing services in 2020. Yet they keep billing me saying that I owe them.

I have provided emails etc. and they are still denying all that I say. Its like you go to a store to buy a product and the checkout person is adding it to the register and saying you owe them for this product, even thought you did not receive it...

Very shady business practices. When you call to discuss they just hang up, believing they won the discussion.

They have created a situation that is causing me to have a high stress level and depression over the matter.