Regus review: Regus Toronto review: refund of retainer balance

I rented a Regus Private Room from mid Sep 2023 to Jan 2024. All invoices were paid on time and they charged quite a hefty restoration fee although it was just a short-term office use which I paid without any issues too.

I followed their offboarding instructions and returned keys on time and an official request for retainer refund was placed. Their Toronto community associate confirmed my refund account details making me believe things were going to go as smoothly as my payments did each time around.

They were supposed to have refunded the retainer balance within 45 days of my contract ending which was Jan 31 2024 and we are well over 45 days (Mar 20 2024). But there is no sign of them showing any interests to do so. What a shame since I had absolutely no hiccups or complaints whatsoever during my 4.5 months stay otherwise.

I have been diligently following up with the designated Toronto associate but each time I email, I am asked to wait for a response and have patience. Wonder how patient these people would have been if I did the same and delayed my payments? Oh wait, that's right - you would have charged me interest/late payment fee.

Leaves such a sour taste to end things.