Regus review: Deposit refund 1

Once again, another reason to avoid this company like the plague. I honestly have no idea how they’re in business, it is impossible to speak to anyone and they operate a system that drives your stress levels through the roof. Thankfully I left Regus (HQ, Alpha House in London Bridge) when my last lease ended. I also had to pay a £751 refurbishment fee to leave despite pairing the room and leaving it in excellent condition. On the 29th April my deposit account said there was a balance of £6,000.00 on the 30th April that deposit balance read £0.00. I queried this but was told not to worry by the community team, I had followed the steps to ‘withdraw’ my £6000 deposit to a nominated account. I made a point of staying in contact and I was told on the 29th May by M. at the HQ account Helpdesk that my deposit was included on the 3rd June pay run and that I’d receive it within 5-7 working days. That time passed and still no deposit refund. I contacted the community team who raised a query and that was 48 hours ago. The customer service by regus is absolutely appalling, there is no one to talk to, if you are so much as late with a rent payment by a day or so you are threatened immediately with penalties. £6000 is not a small amount of money and in times of austerity when companies must tighten their belts, withholding funds in this way is actually quite evil. The lack of communication, explanation or service is completely in line with what I believe to be one of the worst, if not the worst companies I’ve ever had the misfortune to deal with and I sincerely, from the bottom of my heart, suggest really thinking twice before entering into any agreement with Regus, IWG PLC, HQ or any other offshoot. There are so many better companies out there. Shop around and avoid the pain of stress you’ll no doubt encounter by dealing with this company who doesn’t give a fig about their customers. Nightmare.