Regus review: They stopped collecting my mail and refuse to speak t me about it 1

Hi Greg, I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at IWG

Hi Greg, I’m sorry if you felt the need to escalate this.
We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team. 
We ensure that all our customers' mail is received promptly and securely stored until it is collected. We immediately escalated your concern to your centre team, who confirmed that no mail was missing and have since contacted you with a resolution.
Should you require further information or support in this matter, please feel free to contact your centre team who remains your key contact here.
Regards,
Lorraine Brule
Global Customer Service at IWG