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CB Office Space and Supplies Regus Return of part retainer
Regus

Regus review: Return of part retainer

J
Author of the review
10:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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I requested a part retainer on 3rd January after downsizing last year, which was acknowledged by email. I am still waiting for the refund after many excuses and over 2 month's delay.
Where is my money? My account number is. (8308169)
I have already complained several times and been fobbed off at local level, an IT problem, a Glitch, a query, looking into it etc etc. the company is still taking my monthly fee, no problem there.
This is a really poor example of customer service to a loyal client of 8 years good standing...

Desired outcome: Immediate repayment as promised.

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Regus response
Mar 14, 2025 4:26 am EDT
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Hi John,
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Again, we sincerely apologise for the inconvenience this may have caused.
Your refund has been processed, and a member of my team has contacted you to provide a payment date; which is soon.
All the best,
Lorraine Brule
Global Customer Service at Regus
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This complaint has been resolved automatically due to user's inactivity.

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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
    +1 (800) 633-4237
    Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
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  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 11, 2025
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Regus Category
Regus is ranked 3 among 40 companies in the Office Space and Supplies category
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