Regus review: Lack of fulfillment, terrible customer service, payment demands

In early December 2022 I told the receptionist at Swansea branch I was leaving the city in January so just needed one month. She said this was fine and I paid that night. I cancelled the next day so it didn't renew the next month.

Halfway through December I had another invoice. Apparently the month renews in the middle of the month even though I had just paid for a month, 2 weeks before. I wasn't made aware of this before signing up but the "customer service" said its in the T&Cs. Lack of transparency and knowledge from the swansea branch there.

The whole time I was there I couldn't connect to the Internet without a day pass. The staff escalated to a team member called G. on teams. But this easy never resolved. Meaning I had to work only when reception were in or I couldn't use the Internet. I work mostly on weekends so I wasn't able to service clients over the weekend.

Although I complained and asked about this daily, it was never fixed.

I then removed my payment details from my account as I didn't want another month to come out..by this point I had already paid for 8 weeks and only used 5. A month later I had emails about charges. Cleaning charges, kitchen charges, end of contract charges...despite bringing this up with the receptionist, v., who said she would sort it, it never was. Again I wasn't made aware of these upon sign up

I explained the whole number of issues to numerous members of the team online but there was zero responsibility on their half.

They demanded the payment and I ended up paying because of the stress it was causing.

So the one month actually ended up costing over ! And I couldn't even use the service I paid for!

Fast forward 8 months and I have an email saying I owe k with a debt collector CC'd! I emailed back saying I don't owe anything and they need to follow up the email thread with their teams, I phoned the centre several times with no answer, and I phoned the mobile number the centre's voicemail suggested. I called that several times with no answer. I left a voicemail. And no response.

The lack of customer service is disgusting. They demand money but take no responsibility for selling something they could not fulfill. There wasn't an ounce of apology about being mis sold to either.