AEG reviews and complaints

I purchased a dishwasher on the 02 March 2018 which was installed by Wiseman from Makro Crown mine.
as of 28th Oct 2018 the machine does not drain water. water is sitting at the base of the machine and i am afriad the water will rust the machine if not attended urgently.
I called makro today spoke to Richard Adams and he said he will return my call, but he hasnt returned.

Mr M Ntombela
[protected]
Del Note 59157
makro card no. [protected]

31st August 2009 we bought an AEG Espresso EA130 CREMA, which worked perfectly for the months of September 2009, June 2010 and into Sept. 2010 when it stopped working. We contacted AEG Athens, were told Nikos on Syros was their technician. He came, took the machine away to fix it, had it from 9.2010 till now. We can't get it back, he tells us different stories on different phone calls, when he deigns to answer his phone at all. AEG Athens said they'd sort it, but we never heard from them again. We finally faxed [protected] Customer Service Manager (HA!) and heard nothing. This is shocking for a company like AEG and we'll NEVER buy their products again. Not for any of our seven residences!

AEG,

I bought an AEG coffee maker at Hirsch's about 24 months ago. Never buy an AEG Cafamosa coffee maker in South Africa, a rubber seal worth +/- R5 perished and the supplier Hirsch's informed me that I can get a refurbished machine at a few thousand rand and they had several buyers with the same problem.

Who can I contact in South Africa to replace a rubber seal, I’m not prepared to pay R5, 000 or R6, 000 when only a seal has perished.

Paul Stander

AEG customer services battle cry is 'I don't know', 'I can't help 'or 'no, you cannot speak to a senior member of staff.' Engineers have called four times, 1) to verify rust. 2) brought wrong doors. 3) brought faulty doors. 4) came without doors. 5) wrong appt booked didn't turn up at all. Refuse to give me a refund.

AEG dishwasher not working last 2 month. Firstly could not find any person or company willing to repair - due to just out of warranty. By end of May 2008 I got hold of Technical call center in Cape TownTel [protected] who was fully booked (that should have already made alarming bells ring) but willing to assist on 3 June 2008. They were not willing to make a booking - only arrived no catering for working people. I made all the arrangements to be at home, Eddie the technician came and fixed a "leak". Next day the problem still exists and I phoned the company on Monday. I spoke to a very rude call center agent that had the result that I send an email to the owner and Peter phoned me back, apologizing for the behavior and again it took another week before Eddie could repair his first attempt.

Second attend (two weeks later) failed again and they informed me that the machine will need a new sump - which they will have to order and will contact me asap. Yesterday 3rd of July after I had to contact them again I was informed that the sump had arrived - but nobody made the effort to contact me or made an arrangement to come and fixed the machine.

Friday 4th of July the company phoned to informed me that they are again fully booked and will only be able to do the job on Mon 7 th of July - again with no appointment time.

Will have to wait until Monday - but will never ever purchase any AEG machine ever.

Below are 2 emails sent firstly to AEG in Germany to which no reply was received, and then secondly the email to the AEG Head Office in Johannesburg, South Africa. I also faxed the correspondence to AEG South Africa to ensure that they received it. I have had no reply from either (Fax or email). I will be taking this matter to the Consumer Council of South Africa but would like it posted on Complaints.com also if possible. I am also notifying our local newspaper of this matter and shocking service or complete lack thereof.

The update of the below complaints is as follows:

The fridge has now been repaired. The washing machine drum mechanism is damaged and has to be replaced at great cost as it is out of the guarantee period. The parts have to be ordered from Germany. The Technicians are unable to tell us if it will take 3 weeks or 3 months.

I have decided it will be pointless to repair it and will instead replace it with another brand appliance.

Regards
W. de Sousa

----- Original Message -----
From: Wendy
To: carlos.careiro AT electrolux.com
Sent: Tuesday, March 13, 2007 9:47 AM
Subject: Fw: URGENT EMAIL FOR THE INTERNATIONAL SERVICE MANAGER : AEG

Dear Sir

I believe you are the contact person in Johannesburg regarding service issues. Plse find below a copy of my email sent on Friday which is self explanatory. No response has been received thus far.

However, note the update to the below mentioned letter is as follows:

1) My staff managed to get an AEG technician to come to the house on Friday to assess the problem with the washing machine. The machine was purchased late 2002 so it is barely 4 years old. However, the technician has discovered that the drum has to be replaced due to wear and tear. At this point I am incredulous as to how this is possible after only 4 years of regular residential use in a household of only 2 people. I am still waiting for a quotation but it appears that it will be a costly repair and I am of the opinion that it would be a complete waste of money and will be more inclined to replace the appliance with a brand that is indeed worth it.

2) The telephone call (mentioned in the letter below) made on Friday in an attempt to get some sort of service was to your 0860 number. I eventually hung up after being put on hold repeatedly.

3) The Logistical Manager mentioned was Renier van Rensurg to whom I wrote regarding my original complaint - no replay as yet has been received.

I have still not received any information as regards the fridge repair apart from the fact that the part has arrived in CT. Unless I hear anything to the contrary by the end of today, I will be filing this complaint with the consumer council.

Regards
Wendy de Sousa
Cape Town

----- Original Message -----
From: Wendy
To: aeg-hausgeraete.kundenservice AT aeg-hausgeraete.de
Sent: Friday, March 09, 2007 11:19 AM
Subject: URGENT EMAIL FOR THE INTERNATIONAL SERVICE MANAGER : AEG

Dear Sir / Madam

I am writing you in connection with the service of AEG South Africa.

At this point I am absolutely at a loss to understand what the AEG Customer Service policy is as it appears to be non-existent in Cape Town, South Africa.

As I write this I am on hold to the AEG Service Centre - I have been on hold (telephonically) so far for approximately 15 minutes. I am trying to book a service call for repair of an AEG Lavamat 74630 Update Washing Machine which no longer spins.

This however, is the least of my problems. I also have a double door stainless steel AEG Refrigerator which has an ice-maker that has not been working for over a year. For 10 months of that year I have been trying to get it repaired by AEG. The model is 6 years old and cost me R25,000 at the time it was purchased. A technician came out and whilst attempting to remove part of the ice-maker, cracked the inside plastic covering which will cost a fortune to replace. I was then informed the part for the icemaker (the flap) would have to be ordered from Germany (I did not agree to repair the cracked covering as it would cost over R3000 even though the technician did the damage!).

That was 6 months ago. They apparently forgot to order it and then when they did, they ordered the wrong part. Nobody ever came back to inform me though. My secretary has made over 50 calls to AEG in attempt to have this fridge repaired and to date, it remains broken.

I also wrote to the AEG SA Logistics Manager in Gauteng (Johannesburg) to get action on the repair of the fridge and did not even get the courtesy of a reply.

In addition to this, I also own an AEG Tumbledryer and an AEG Dishwasher. I can honestly say that I will NEVER buy another AEG product again. I have never come across such appalling service and absolute disregard for customer care in my life.

It is clear that AEG concentrates solely on the sale of their products but has no interest whatsoever in after-service and maintenance of their very product that keeps breaking down. Prior to purchase of my AEG appliances, I purchased Defy products. None of which ever gave me half as many problems as your products. And if, on the odd occasion, I required maintenance of the product, there was excellent follow up and service.

I find this service intolerable for a product line that is so costly. I urge you to contact me without any delay or arrange to have all the AEG products removed from my household and replaced with a product from a reputable company that cares about it's customers and it's products! I will also furthermore be in contact with the SA Consumer Council as regards this appalling service.

F.Y.I. I received no response to my telephone call to the AEG service center (which I was on hold for) and after 30 minutes I hung up. I will now contact another general appliance company and send the invoice for payment to AEG Gauteng.

I await your urgent response.

Regards
W. de Sousa
Cape Town
South Africa