Asian American Association Telecom Services - California reviews and complaints

Three days ago my business started getting no dial tone. Our credit card is tied to the phone line so we haven't been able to process any transaction's during this time. I called and asked for a troubleshoot so they promised to send a technician. It's been three days and nobody has come so I called again today to inquire further. They told me that a technician came on the first day, fixed the box and then restored the line. So the troubleshoot has been closed. This never happened.

Being a California based company, I understand that the company will outsource technicians for service repairs outside of that state. But there must be a system in place that will check and verify if said jobs have been completed.

If you have a line disruption or outage in the contract it does say that they are not responsible. Fine, but I feel like a company that makes $2-5 million dollars a year and targets the Asian community must have a moral obligation to fix and remedy disruption or outages.

Worst Customer service ever! The line for my business phone was not working so they had a technician come out and he "supposedly" called our building security to get the phone box but our security guard didn't pick up. #1. The security never received any miss calls around that time. #2. In order for the technician to go the phone box he has to pass the security desk which my security guard was there at the time, because I kept on going back and forth my store to make sure he was there.
When I spoke to the customer service at Asian Association they were so rude and so I asked them since the security guard was right there why didn't the technician just talked the security directly. She kept on saying because "that is why we have their contact number." Isn't it common sense that if you see the person you need to talk to then you go up to him and explain what you need? Instead of calling that person when he is right there. Ridiculous!
The customer service lady was saying the reason the security guard didn't pick up the phone was because he probably didn't know how to speak english. I told her I never had this kind of problem with the AT&T technicians. I am not even sure if the technician came out. Now they are saying they will charge us for the next trip.