Bell ExpressVu reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Bell ExpressVu
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Billing/Packages
Ok so how does it make sense that if I have been a customer of bell for approx 15 years and i pay alot for my service with them. i have phone internet and tv with them. a new customer coming in can get there service for almost $80 cheaper a month. i dont get it. my cell phone is with rogers and i have been with them for approx 8 years now. i have called...
Read full review of Bell ExpressVuunauthorized account change
In July of 08 My common law spouse transferred HIS T.V service(Bell Expressvu) to another address and had the phone dissconnected, We had the so called ONE BILL . He requested to have the satellite transferred to a different address and phone cancelled they talked him into keeping the phone and transferring that to his new addy.
I called and requested that the internet and I stressed to the Person who could barely speak english (probably had no idea what i was saying) that only the internet was to remain in my name and remain at the existing addy. Later I then requested telephone service. which was no problem.
It wasn't long after that that I began recieving a bill for Bell Express view and when my ex- partner began calling to fix a problem they could not give him any info as his name was not on the account. So here I was recieving Bills for a service I did not have, and how my name got on that account is beyond me.
I attempted several time to call and rectify this to no avail, All my responses were you name is off the account and you will no longer recieve any further bill for that service. And of course all these people that I did speak to had a very thick accent that I could not understand and I am positive that they had no clue as to what I was saying . There is a Huge Huge language barrier which Bell (a multi million dollar company should fix)
The last time I attempted to speak with Bell I was told that I need authorization from my ex commom law spouse to have the account put back in his name, well my problem with that is THey didn't need authorization to switch it to my name in the first place after all I did stress that only the internet service was to reamin in my name and at the existing addy (I think a 5 year old would even understand that)
Now that account is with a collection agency which I am avoiding and I refuse to pay as I am not going to pay for a service I never had.
further more if they (bell) can switch the name on account without my authorization they can switch it back as it was there mistake in first place.
Although this may sound racist I assure you I am not however bell should have a better screening process when employing people of another nationality they need to make sure that these would be employees can understand and speak english;
The complaint has been investigated and resolved to the customer’s satisfaction.
cancellation of services
I was living in sudbury on a work contract from september 2008 to march 2009. During this time I was recieving service from Bell Expressvu. My work contract ended and I cancelled the Expressvu service. I was aware that I would be charged a penatly for terminating the services early.
I was told that I would be sent a "return kit" in the mail within 30 days of the termination date (april 11 2009). I have not received any such kit, the date being may 11 2009. I have spoken at great length on the telephone with various employees of Bell, all of whom have a different story about what has happened. Originaly I was told this "kit" would take 30 days to get to me. The conversation I had with employee # 51276 today May 11 2009 stated I would receive this "kit" within 5-7 days. I was also informed that I had purchased the receiver and at the same time was paying a rental charge.
The absolute incompetence of Bell Expressvu employees is remarkable. I don't know whether to feel sorry for them or to scream at them. One would think there must be some sort of unified information system in place at a company as big as Bell.
The outcome of todays conversation with employee # 51276 stands as such : I will receive this "kit" within 5-7 days, I have a credit owed to me from Bell which will be payed, I will receive a document stating I have not been charged the purchase cost of this receiver and that the rental charge ended April 11 2009 nor will I be charged down the road for this.
Will Bell see this through ? I doubt it. If they don't however I will be forced to take other action to see it through myself.
The complaint has been investigated and resolved to the customer’s satisfaction.
We had Bell TV, in NB, from the spring of 2008 until Oct'09 when we lost all signals. We stared at a black screen, on our new TV, showing a box searching for a transponder, for several days. We called Bell everyday, several times a day, to get this rectified. We went through all the motions everytime, with one of their people via telephone, in the end, they would send us a signal and it might work for an hour or two before losing it again. We were told it was because of bad weather in Ont., it was our TV (a newly purchased Sony), the wiring in our house, and on and on, always being told we would get a credit for the 'no service', but we still had to pay the monthly bill or it would blacken our credit rating. Finally after a couple of weeks of this, we called in to a disconnect, there was no TV service and obviously wasn't being rectified. We still had to give 30 days notice of 'service disconnection'. We asked to downgrade our channels to basic for that final month, no reception anyway, and were told we couldn't as we given notice to disconnect. Already dealing with cancer & heart surgery, we decided not to argue and pay for another month of NO TV SERVICE, plus we had been told we would get credit for the time without TV, which would endd up a "zero balance owing" bill. That was in October'09. We received a call from Bell asking us to give them another chance as they could rectify the situation, we would receive a credit for the period of time with no TV, we would be under no contract, and the 'early disconnection fee' would be waived. The TV came in for less than 3 days and then gone again. We called again and informed them that we no longer desired services they couldn't obviously couldn't render . We were told we would receive a box to mail back the equipment. That never appeared, so we called them back and were told they didn't send one out and we were to drop the items off at their designated dealer (another business name) here. I did that, fortunately received a signed paper stating this. We even paid their bills, even though we had no service up until we were able to return the equipment on Dec.18. That was almost 3 months for TV service we never had as we were under threat of blackening our credit rating. We were then billed in Jan/2010 for early disconnection fee, $200. Called them again reminding them that we were not on contract, again we were reassured that this would all be cleared up on the 'next statement'. Next month we are still being billed for digital TV and for not returning the equipment. I called them again informing them that I had a signed return slip acknowledging the equipment return. I was again told I would get a credit on my next bill showing a zero balance. I called again and was told that because we went to another service provider in competition to them (Dec.18/09 as my husband likes TV & was home recuperating from open heart surgery), we would have to pay an early disconnection fee again ? I guess once you get Bell TV, you are never allowed to have TV again unless it is from them, regardless of whether they can supply the service or not. They billed continued to bill us for monthly TV right up to March 2010. I kept calling back, always getting 'call centers', and always assured that it was taken care of and we would receive a statement showing a zero balance.I started trying to get their full name, or a number to contact someone who could do something about this situation. I called in the daytime to speak with accounting, always the same story. This is still happening today, June 2010, plus now they have their collection agency calling constantly demanding we pay for Bell TV. Plus this has been put on our credit rating! I work from home, online doing medical transcription. This has not only upset me to no end due to the harrassing phone calls from their collection people who say they cannot access our account to verify what we are telling them and cannot contact Bell either. No one has a direct number, or a last name, to clear this up. No one cares about the effect to our credit rating or the phone ringing which causes a great distraction in my work. I am so distressed over this and they are laughing on the phone at me! They promise that they will email me confirmation of the correction showing that we will be creditted, and we get emailed a confirmation number showing no amount for anything, just an investigation which will take 4-6 weeks. Still the phone keeps ringing, day and night. Called again today, totally fed up as 2 calls were received during supper last night and we had guests. Fortunately the guests asked, 'Is that Bell?' They explained that they and many others had had the same battles and to call and demand to speak with a supervisor or someone in charge. That is when I found out these were call centers that I had been speaking with. Today again, Dianne (no last name or phone), a supervisor told the call center person that it will be rectified and I would promptly receive an email confirming this. That was 8 hrs. ago, since then I have been called by their collection department again and by Bell's recorded message requesting feedback on their services. I had my phone and internet switched to the new provider due to Bell's name appearing on the billing (Bell Aliant). I called Bell again asking where that email was, now it is not coming but "I can be assured that it has been rectified and my bill in July will show a zero balance." This has been going on for almost a year now. I thought there were laws against such devious cruelty and misrepresentation. I wonder how many of their targets are seniors, as my mother was. She ended up recycling her Bell dish for a bird-feeder and switched to Star Choice. I do feel that this company, Bell, should be investigated to ascertain how often, and how many of their former customers, have been harrassed into paying for services not received. We paid over $300 in hopes of stopping the ongoing stress it was creating. We received nothing in exchange for our money. Will we suffer for the rest of our senior years because we dealt with Bell initially? This is a horrible injustice to everyone. I hope it goes to court. I would like to know how a judge would render verdict on this. Are we liable to pay for services we didn't want or get? Are we damned to having endless phone calls, or the option of changing our telephone number which also would cause a lot more work on our part to notify all persons we deal with on both a business and personal basis? Is our credit rating to be blackened by a false accusation for the rest of our lives. Why are call centers so prominent on the east coast, it is a definite blemish on society. At one time we could deal with people who were actual employees of the company, now we deal with machines and call centers, or persons who have a limited command of our languages (French/English). It is both sad and frustrating what we, the average Canadian, has to deal with now. I will, and do tell people the truth when they ask about the Bell dish on my roof, and how I like their services. I shall continue to do so until Bell is faced with a reckoning with all their past clients who were put into our position, there is a revamping of their personnel and procedures. Until then, nothing will change, false promises and inability to provide the service they advertise will continue. BUYER BEWARE !
Billing and poor service
2005 I had an account with Bell Expressvu. I bought a PVR from Futureshop, which I activated. Next month, I was charged the full cost of the PVR on my visa. It took months to have it reversed. I was told by Bell Expressvu that it was my responsibility to prove that I didn't buy it from them.
2007 Bell Expressvu convinced me to do the Nimiq 2 upgrade at no charge to me. The installer asked for a visa number for security. Next month $199 was billed to my visa. I was told that it would be returned via programming credits. 4 months later I cancelled my account. 1 year later I got the credit by calling the head office in Montreal.
Yesterday (Apr 24/09), as incredible as it sounds, decided to give them another chance. During the web chat I was told that the reconnect would cost $50, no contract. When I called to reconnect I was told $50 and I would have to sign a 1 year contract. The person was very abrupt. They don't deserve my business.
The complaint has been investigated and resolved to the customer’s satisfaction.
My complaint is laid out for public notice at www.wakeuptoronto.com - Anyone interested in joining me in an organized attempt to allow competition into this area of the Television Market
I would like to buy a Hd Bell receiver but because I have been a subscriber for about 8 years there is no benefit to buy one. A new subscriber yes, big savings. So I am going to switch to StarChoice.
bell vu is not a good company the people there are selfish rude and the dont give a ### attitudemy name is frances weaver and i will fight you people
This is a frustration, and not a complaint, I have requested a paper bill
to be sent to my home address in Regina, Saskatchewan at 450 York Street S4R 4W8 time and time again so as I can pay the bill I owe, but instead of sending a paper bill I am constantly be hounded for a payment by way of a telephone calls.
I will not send any money on hear say, I want proof by way of a paper bill, that could very well be any body at the other end of a phone call trying to get money.
I hope this message reaches the billing section of bell expressview.
I remain
Joseph V.J Pelletier
Invalid charges and
I had been leasing a PVR from Bell ExpressVu each year, and somewhere around Sept 2007, the hard drive failed. After troubleshooting with support they agreed to replace the reciever, and send an empty box to return my old PVR. I recieved the new PVR, and returned the old PVR in the box ExpressVu sent me. After about a week or so, I got a second empty box to return a PVR, which I did not have. (I had the new one on lease until Nov). I ignored it, thinking it was their mistake.
In December they had charged me $500 for the unreturned receiver. I called them on Dec 13th and they accepted their mistake, cancelled the charge and said it will be sorted out in my next bill. The Jan bill came and I saw the charges again, with late payment charges. I thought they would clear it in the next bill. Then soon after, I got a voice mail from the Bell Credit and Collections dept asking me that I pay all the $575 with soon. I called the ExpressVu rep for the 2nd time on Jan 13th and the she apoligized, and cancelled the charges again.
Yesterday (Jan 29th) I got a call again from the Bell Credit and Collections and asked me to pay the bill. I said it is not my fault that the ExpressVu did not let them know. She asked me to call ExpressVu and clear the matter. I called ExpressVu rep (3rd time) and she said the same thing as before, that the charges will be cancelled in the next bill and they had already let the Billing dept let know about this on Jan 9th, 2009. (How absurd?)
I called Credit and Collections and they demanded that I pay the $575, now until it is credit in my bill. I refused and asked to speak to the his Supervisor. Then he decided to make a note on the account and clear the matter. I was annoyed by this whole episode, and asked that he let me talk to his manager. He asked me to holdon, and after about 5 minutes the phone was disconnected.
I have been a loyal Bell customer (Phone, ExpressVu, Internet) for more than 10 years. Their service is really pathetic, and I recently changed my tv to Rogers (not that their any better).
I hope someone note of this complaint, and do something about their incompetent staff. Also each time I did not pay the bill they had charged me a "Late Payment fee Unregulated" which I will never get back, and which is their mistake. I wonder how these companies with bad customer service and incompetent practices survive, scamming on unsuspecting individuals. Shame on Bell!
The complaint has been investigated and resolved to the customer’s satisfaction.
Porn
I am sick and tired of flipping thru stations in the evening or early hours of the night to find porn on the movie channel. Why do I have to pay for this crap when this porn should be on the Venus channel. I pay for movies not porn! What if I had young teens here and flipped thru to find a female giving head to a male, with all the moaning with it! The damage is done in seconds. I really, really resent paying for this crap. Why is it allowed on the movie station? XS - so what! When I contacted expressvu to inform of my feelings, the young lad laughed and offered the web site to register. I should have asked for the manager, but hung up I was so mad.
Take this crap off of the movie channels and keep it on the Venus channel for the people who choose porn.
I want movies, not porn!
Jananne McWilliams
The complaint has been investigated and resolved to the customer’s satisfaction.
to who it may concern i have been with bellexpressvu for 14 years i'm very disappointed . i orderd the sport package to whatch the bluejays games they are playing from aug the 16th to the 20th and i can't get that channel because bell is not carring it now wouldn't you think they would carry all the games these are the important games.verydisappointed.
Sounds as though you don't appreciate porn. There's nothing wrong with a female giving head to a male.
im completely dumbfounded that your so offended that an adult movie played on the movie channel, your feminist or religious ideas aside, it's just porn
Customer Service
Twice now we've had errors with our billing records, and both times the customer service representive we FINALLY were able to speak with offered a form of credit on our account to resolve the issue. The first time was to refund a double charge we received, the second was to offer us a credit of 3 free movies. Both times their finance department "rejected" the credit request. Both times no one bothered to contact us to advise us that the credits had been cancelled. Instead our next bills automatically included the charges.
Try getting a response from anyone other than their front line of tech support though! So far they've been unwilling to do anything but cut 'n paste some crap about their web site and their eagerness to help (NOT!).
Very disappointing. I do NOT recommend Bell ExpressVu service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I argee man. Our family very diappointed today. I odered Bell bundell service by phone and when I came back home my wife told me that she did it already through intent. I called and asked for cancelation. They promised to do that. At the end I see they didn't do that. Guess why? Because my oder was expensive and they canceled my wifes oder. When we spoke to them they denid my wife's oder despite she had confimation number. Also, they informed that the sevice (TV, INt, Phone) will cost more than 120 $ but when we odered they informed that it will 99$ including tax. So, funny. So, I agree with some people who had not so high feeling about this company
Cancellation experience
I moved into a condo that does not allow satellite dishes. I cancelled my Expressvu service in June 2008. I am still trying to get them to cancel it 6-months later. They are supposed to mail me a box to return my receiver. As of now, they have charged me $700 for the cost of the receiver and will not reverse it until they receive it back. That would be fine except that they have been trying to mail me a box for 6-months now. How can a compay be this incompetent? They seem to have no trouble mailing bills? It seems that if you owe them a little money, they are all over you and could track you down to the ends of the earth. If they have to do something for you, they couldn't be bothered. If they think that this does not cost them business, they would be dead wrong. Not only would I never get their satellite system again if we were able, but I was going to cancel my current cell phone and transfer to Bell's service. There is no bloody way now. If they send me a bill for the receiver which I no longer want or, can use, I will take them to court. I have spent approx. 12-hours over 6-months trying to get a box. If anyone has this service, be aware that you can probably never get it cancelled. If you are considering this service, I wouldn't do it. At least with our Shaw cable system, they have a physical location where I would go and leave the receiver and get a reciept. With Bell, you are at their mercy and if you don't pay, they will damage your credit bureau which is why I am willing to go to court. Avoid this company at all costs.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes, I had bad experience today, Oct 15/2009. Avoid this company. They ty to charge you extra, exrta and big headachce!
8 Lomond Drive.
Toronto,
I cancelled service with Bell Expressvu back in 2006. They then insisted that I owed them another month's billing(approx $45.20) because I didn't give more notice. After disputing this final bill extensively, I then started get calls from a collection agency. I was shocked and after constant harassing calls, I made the payment and thought that would be the end of it. Only now to my surprise I have again been getting harrassing calls from another collection agency, apparently on the same money. I contacted Bell and they said that it was at the collection agency and they had nothing to do with it. I cannot believe this. Does anyone know of a recourse for me. This has sickened me to the core. Obviously back in 2006 my payment was not forwarded to Bell, or as I have heard from numerous past customers, this seems to be a regular occurence with Bell Expressvu. Can anyone suggest anything? I cannot believe that after all this time that because of this minimal amount that my credit can be affected. I can only advise people to stay away from Bell Expressvu.
Exactly the same thing happened to me. I actually posted my experience somewhere but it's been years that I cannot find it. Basically I was moving and wanted to cancel their service because I was not very happy with it (it was bad from the start since they sent bills to wrong address although they were able to come to my place to install the dish! and they wanted to charge me for late fees because I didn't pay).
Anyway like you they promised that they were sending me the box to send back the receiver. It didn't come and since I no longer needed the receiver I really didn't want it around the house. Then a few month later they sent me a bill of $150 for the receiver! I went nuts and made numerous calls to bell expressvu and every time I called they promised me that they were going to send me the freaking box. It never showed up and they kept sending me the bill for it.
One time the service rep told me to pay for now and when they got the receiver from me they would refund me... NO WAY! I knew if I paid they wouldn't even bother to send me a box. I even told them that I didn't care paying for shipping for it.. if they could give me the damn address. They said that the box has a barcode to see who sent the box so it had to be the box they send me.
About 4 months later I finally went to a website to help consumer dealing with disputes like this and they had a template to write a letter to them. I wrote a letter explaining the situation and also told them that I would take a legal action if they don't send me the promised box. Sent to 2 addresses I could find (one was adressed to their billing department).
Finally a week later or so I received a box. I would never ever sign up with Bell Expressvu.
Good luck getting the box!
These guys are as crooked as it gets. I was in the process of switching my satellite service to Bell ExpressVu and was promised the latest 9242 receiver as part of the package. I was nosing around some discussion forums and had seen that this unit has been discontinued and they are substituting a lesser 9241 model for the same cost without telling me. I confronted Bell TV about this and they finally had to admit that they were not going to provide me with the equipment as originally promised and the older model that has less features would be the same price and they were not willing to do anything about it. Their advertising/website makes no mention of model numbers so this type of "Bait & Switch" is something that is easily recognized.
I also had a bad experience with my Bell internet service. I had a Bell telemarketer contact me last year with a free offer to upgrade my internet service, faster download speeds, and as a "Valuable" Bell customer this wupgrade would not cost me any more. Of course after I agreed and received my invoice they had bumped my monthly rate up so I called to complain with no success. My next step was to request that they put me back on the plan I was on but I was informed that they had discontinued that plan so I was stuck. I am planning to move my phone, cell, internet away from Bell as well ... their customer service is the worst I have seen!
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We canceled TV on Sept 30th, They now owe us$304.00 as at Nov 23rd, told us they would delete our bank acct for auth paymnts but didn't, then continued to take the money out of our bank even tho it was in a credit balance. Dumn staff tell us it will be 6 weeks before a cheque is issued...Huh? Talk about a sick company, cannot even do simple accounting. They just keep telling you that another dept is to blame. Never ever do pre-authorized payments folks NEVER. There are no supervisors or supperiors you can talk to in their biling dept. How can they continue to debit my bank when my service is turned off? Oh boy, welcome to the new techie world. Backward bunch. Never again Bell. Steer clear folks.
i guess some communication was missed on their end. Hopefully you get that resolved. Last time i cancelled a preauthorized payment i went to by bank and revoked the preauthorized payment at their end as well just to be safe
Hopefully you get your money back soon