Cages by Design reviews and complaints
parts missing
Please do not buy from this company. Paid 2500.00 for a cage . Took 6 weeks to get it, though they advertise expedited shipping. Arrived without tube from window to cage and without metal braces for roof. Calling just sends you to voice mail. I had to pay 120.00 for a length of tube to finish the cage and my contractor had to fabricate the metal roof connectors - more money I didn't need to spend. I will let you all know if they reimburse me for their shoddy shipping and product control.
The complaint has been investigated and resolved to the customer’s satisfaction.
Shipping costs
I posted a complaint concerning this company. I had opted for Priority shipping (their terminology) because I had an urgent need for the article to be there by a certain date. Their priority schedule fit the situation. The article did not arrive as schedule; Part of the shipment arrived 2 days later then their spread of 10-15. The remaining part arrived on day 18. I would not have paid the extra fee if I could have afforded the extra time.
They have resolved the issue (refunding the difference in shipping costs) and so the matter is closed. However, until the process for the most part has been rude and curt. It is though they feel they are doing me a favor by selling me the cage.
The last contact I had with the company was respectful and courteous.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam and cheating
I saw that someone else had complained about Cages by Design located in Wisconsin and I would like to support the consumer. I, too, was a consumer of Cages by Design and bought a cage from them approximately 2 years ago for $2, 000. Here is the short version of what they did: 1. They lie about the quality of their cage. It's flimsy and the parts don't fit...
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