celtrixa reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about celtrixa
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RIP OFF
I ordered this Hydroxatone Celtrixa Stretchmark Cream product after seeing an add on TV for a free 30 day trial, and was to receive a "FREE" 30 day trial. When I called to place my order, they explained to me that all I had to do was pay $7.95 for the shipping & handling and it would arrive in a few days. Well, it DID arrive and I opened the box to find 3 FULL size jars!
I had a BAD allergic reaction to the cream. When I went to my dermatologist he told me to STOP using it. So I called them up and they told me to return all 3 used & unused bottles and they would stop charging my credit card for future payments.
When I sent back the product threw the post office. I needed to write down this RMA#934905 and write it on the return box under the address, which I did. They also told me to get a tracking number and delivery confirmation form from the post office. I sent the product back before the date they gave me and did everything they told me to do. The post office has delivered and sent me back the signature confirmation paper, so I know that they had received the product back. They are still trying to charge my credit card and when I called their customer service line they claim they have NO record of receiving product in the mail.
I refuse to ever do business with this company AGAIN... THEY ARE COMPLETE SCAM ARTIST.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
unauthorized charges to my credit card i wasn't even recieving the product that I was being charged for. Product didn't do what it claimed to do. After contacting the company to complain and having a hard time getting a person on the line to speak with I was told that I could not get a refund that the postal service had delivered the product to my house which was a lie I was out hundreds of dollars . I was told that they would cancel the auto ship and would not be billed again., But the next month I was billed again for a something that I never recieved! This company is a SCAM! Do Not give them your credit card information.
The complaint has been investigated and resolved to the customer’s satisfaction.
They just charged my credit card today after canceling the order and sending the product back! I am so angry.
To those with questions on changing credit or debit cards if you have been scammed. Yes, you must call the banking institution that issued the card, cancel the card, and request a new one. This stops annual payment of any product purchased on the card. Be aware that if you pay your montly bills using the card you plan to cancel your should immediately notify all companies of the card change. Otherwise bills will become past due and late charges will occur.
okay i never knew that celtrixa was a scam, i js had ordered it liek 2 days ago and found out it was a scam yesterday...but i have a question. I DIDNT USE A CREDIT CARD, I USED A "DEBIT CARD", is there any way that if i was charged again after cancelling the order, can i change my debit card?
ANY stretch mark cream that promises miracles is a scam. Ladies, there is nothing aside from surgery that will get rid of them. TRUST ME. However, its not a big deal. They are just scars. I have them, you have them. Why is it such a big deal. [censor] CELTRIXA, [censor] FALSE PROMISES. [censor] MIRACLE CREAMS. Lets just be ourselves, adorn our scarred bodies with the cutest bikinis we can, and if any one has a problem, [censor] THEM TOO! I am so sick of people like Celtrixa using our insecurities to bate us into losing hundreds on [censor] products. So you know what I am going to do, bring stretchmarks in style.
If you don't have stretchmarks, you aren't cool. Stretchmarks are the new black.
I heard this offer on T.V. and called and they ask for all your credit card info upfront and then ask you if you want to continue and i said no i changed my mind after hearing the terms and it was all automated so could not talk to anyone and now i have something being shipped that i did not order. I called customer service and of course no answer!I am super pissed, for sure a scam because everyother question i answered no to the automated service heard. I will call my bank tomorrow and cancel my crdit card so i can't get screwed!
Celtrixa free trial offer is a scam. Not sure if the product exists, as I never recieved. They are a scam!
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Horrible product that is a waste of time and money it took 2weeks to ship out and they tell you that you have 1 free month trial period but actually they are going to charge you 3 times the price celtrixa is only a trick Don't Not order this product it does not work and the customer service representatives including the manager are rude want listen and talks over you bad experience celtrixa broke out my skin in horrific blotches please be advised
I orded celtrixa trail for my streach marks two days ago and i havent receive the product yet and two decutions of $1.95 was charged to my account from SEM FUNSOURCE & SEM VALUE PLUS.
the Terms and Conditions for Celtrixa Risk Free Trial Guarantee
We'll send you 2 bottles of Celtrixa® to try Risk Free for 30 days (a $120 value). If you like your results and want to continue looking younger, you don't have to do anything else. Your credit card will be billed in two payments of $59.95 each, the first payment 30 days after you receive the shipment and the second 30 days later. To ensure you do not run out of Celtrixa® and continue getting improved results, you'll receive a new 60-day supply every 2 months after that as a member of our Celtrixa Beauty Program. Your same credit card provided today will be automatically billed $6.95 shipping and processing for each new shipment plus $59.95 every 30 days. All NJ residents will be charged sales tax. If you're not completely satisfied, simply call Celtrixa® at [protected] and return your bottles within 30 days of receiving your shipment - even if they are empty - for a full refund of your purchase price less any insurance paid and shipping and processing fees. No hassles. No commitment. The Free MiracleBurn Cream is yours to keep as our gift. As a member of our Celtrixa Beauty Program, you are not obligated to continue. Cancel at any time! Please note: The Risk Free is for first time customers only. Customer responsible for return postage.
there terms and conditons did not say my account would be charged for anything else besides the trial of CELTRIXA trail and that $1.99 for shipping and handling.
not only are they thieves, they're cocky thieves. after canceling the shipment, i was still billed not once, not twice, but so far 3 times, before i even caught it and canceled my card. i NEVER even recvd this shipment and the tracking info they gave is bogus. so i paid $180 to get pissed off and the run around!
Signed me up for to different companies (today's escape and privacymatters 1 2 3) without my consent to charge my credit card monthly. I ended up having to cancel my card because in order to cancel my memberships I have to enter in te credit card information.
Celtrixa charge my credit Card 119.20 on an unauthorized charge for a product I did not request. They refuse to give give me my money back. With the help of my bank the customer care agent at X 398 from Celtrixa was extremely rude, unprofessional and condescending. She should not be allowed to talk to a living soul. This company is a fraud.
i ordered celtrixa when it said it was FREE for a month.i told them to cancel it after the month as soon as they told me.Today when i checked my bank account I saw i was charged for 2 months with out MY CONCENT! I WOULD NOT RECOMMEND IT!I'm highly upset with their low communication.
this isn't right!
I too got ripped off by Acai Reduce. They weree to charge me $2.95 and they charged me $198.98 I called my credit card company today and they gave me a number to callit is [protected] I did calland the voice on the other end said they were closed for the day and that they would be open tomorrow morning at 9 a.m. so I will try them again tomorrow. meanwhile my credit card company has closed my account so they can't get anymore money, and they will send me a new card. They are going to look into it, and I hope I will get my money back from my company and they can get the money back from them.
Margo
Am I the only one in Europe who have been cheated by Hydroxotone. There is a company here, in Paris, that is called Pharmacie Anglo-américaine that debit my card every month since I subscribed for a free trial. When I tried to phone them back none of all their publsihed phone numbers answer and one of them does not even exist any more. I am going to the French police now to make a complaint.
Watch out - they seem to have their "agents" in Europe...
They recently charged me 148 euros - not dollars but euros for two tins of their cream that i do not even use...
WARNING FOR THIS COMPANY - IT IS A FAKE COMPANY... WHO GETS THE MONEY? and WHAT IS IN THE RUBBISH THEY SEND YOU IN THE TINS? cOULD BE ANYTHING.
THEY SEND ME A MAIL. OBVIOUSLY THEY WORKA VIA TV, MAIL ETC... CAN NOBODY GO TO THE POLICE IN THE STATES? hOW CAN THEY GO ON LIKE THAT MAKING MILLIONS AND BILLIONS OF DOLLARS?