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The good, the bad, and the ugly - discover what customers are saying about Cold Storage

Welcome to our customer reviews and complaints page for Cold Storage. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Cold Storage.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Cold Storage's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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ComplaintsBoard
R
4:02 pm EDT

Cold Storage Rude Customer Service Cashier Farhan

I am a regular at this Cold Storage and i always notice the Malay or Philipines Cashier always Provide me Rude and black face attitude .Even a plastic bag they also stingy to give extra for heavy items. That particular day was long queue so i line up .After it reach my turn the philipine cashier whose name is Farhan or something became very hostile and told me this cashier cannot redeem passion card points and rudely ask me queue up at e other cashier .i was stunned even it state that but it was written in a small way unnoticed. After i became a little pissed and infront of me he purposely bang the basket n a loud manner after he cash my items.That was rude. Second incident i tell the Chinese Auntie skinny Cashier i want extra plastic bags as item is heavy and she give me a look .after i use my passion card to tap i forgot that i haven pay but she make me embarassed by saying loudly " hey you haven pay"...what type attitude its not like i was going to run away with the groceries ...i was a regular and i was still in the stall...after she never smile or even saying thanks you like the other malay cashiers.Its not like the items are free and there is totally no customer service there...really horrible...😰😠😕😑

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M
1:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern.. there is alot of favoritism with Geraman national and the Americans that work at the wharehouse.( Cold Storage Distribution Kaiserslautern Germany). It seems that when a prosession that comes open it is always for the Germans that work there. Example.. A prosession was open for a handful of people to become inventory team for the...

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