Columbia Asia Hospital Kolkata reviews and complaints
Tardiness and Ignorance; Negligence
Hello, We had an appointment today with Dr. Kasturi Bauhmik at Columbia Hospital. My wife is an American citizen; and the charges this hospital charged to register and other charges were different from what I spoke to them on the phone. The receptionist made clear that foreigners have to pay extra, no matter what. So we paid extra and we were asked to...
Read full review of Columbia Asia Hospital KolkataHorrible Customer Service
A Horrible Experience for Service Industry!
Message It was a painful experience I encountered a few minutes ago. I came to see Dr. Soumitra Dutta for my 5 years old baby girl as she was suffering from high fever and severe cough & cold. Once we reached the counter after payment and all formalities around 3 pm, it was told us by a lady 'Debarati' that they only can issue serial numbers from 3:30 pm. We started waiting just near the counter. Once we reached the counter exactly at 3:30 pm, it was told that our serial is 5. While requesting for an explanation, a very rude gentleman 'Amit' said that 4 people came just before me. If they came before me then they were there before. 3:30, so how could they get the serial numbers which were supposed to be allotted from 3:30 only? Amit refused to give me an explanation and behaved rather rudely. I was there for the last 35 minutes and constantly looked the way he started giving serial numbers to the people came even at 3:15 just after Debarati left the counter. This is not expected from a company like you and to add, it was a dark black patch on the face of Service Induatry where I've spent 14 years in 5 star hotels in Malaysia, Dubai, Maldives and in India an an executive team member of the group.
The complaint has been investigated and resolved to the customer’s satisfaction.
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