Comet reviews and complaints

I bought a 3d tv from comet in december then 5 month later watching tv it just suddenly blew up with a big bang and yellow spark coming from the on button so phoned comet they Said no one could come out till for a week so when the day arrived they phoned up to say engineer was I'll so they changed appointment for end of the week that day comes and they ring up to say they ordered a part and it won't be in for another week without even looking at the tv how can they tell what needs what so the engineer finally comes out week later and tkes one look at it and says it needs to go work shop but I had to wait another 3 days before somebody came out to pick the telly up now I have to wait a couple more weeks for it to be fixed I've been waiting 2 and a half weeks for them to come out now I have to wait a couple of weeks for them to fix which I don't even want the tv back in house in case it blows up again specially with young children in the house ready to have a new baby and this has bought nothing but stress having to keep ringing them fibbing me of on the phone they say I carnt have a new tv because I only been waiting without a tv for over 2 weeks you have to wait 28 days what a joke I will Never buy anythink from any comet store again because when it comes to being repaired it's a total nightmare they are quick enough taking your money for purchases but coming to repair it is just not on

Anybody thinking of going to Comet ANYWHERE - think again! After Sales Services stinks! Doesn't even exist - dreadful staff who think its funny that they have sold a dud computer! I bought laptop for £400 - said software was illegal - fraudulent something along those lines. Took it back and they said ...TOUGH, not their problem! Wouldn't listen to me in any way, shape or form and told me to go to trading standards if I didn't like it! This I reported but no idea if anything was done.
Everytime anyone mentions Comet now I tell them not to go anywhere near them...my friends are passing onto their friends etc etc and I wanted to share with as many people as possible. HOW DARE THEY TREAT CUSTOMERS LIKE THIS!

Attitude of the sales manager when I had gone to enquire, about LG Smart TV I had purchased the evening before. The Tv did not have a wiFi connection and there was nothing in the manual to inform the users about this function. I had spent over£1200.00 in the store and wanted to ask the person who sold me some details as it was not clear.
The sales manager whose name I shall with hold was just rude and curt and was not helpful. This was witnessed by some of his staff who politely apologised to me for his behaviour.
The sales person who is well known to me apologised to me later.
I hear he is curt and rude to most customers and gets awaynwithnitnbecause Comet does not deal with such indisciplined staff members.

in November my tumble dryer, heating element went and the gasket needed replacement, the engineer arrived took 2hrs to replace, both item with a lot of banging about and a considerable amount of grumbling, when he left I used the dryer only to find water all over the floor, 2 days later 2 guys turn up, an engineer and an assessor to ### the repairs the 1st guy Had done. I was told the 1st engineer had split a pipe and damaged my condenser unit, so they ordered spares the following week, the engineer called to say they'd ordered the wrong parts, despite several phone calls and being told different things by each operator I'm still waiting for repair to be sorted out.

On the 4th of August Comet ran an advert in the Daily Mail offering a 40% discount on Dyson cleaners. On Wednesday 10th Aug I went to Dumfries a round trip of 70 miles. The cleaner was sold out & they expected a new deliver on Friday, after agreeing all this & the price quoted in the paper & a large display placard above the display item of £215.99 with the salesperson Eric. I proceeded to yhe cash out & was told the cleaner was £227.00, when I questioned this I was informed take it or leave it.
So I did just that, came home went on amazon & purchased the same Dyson for £215.99 & free delivery.
When Comet starts closing branches perhaps it will dawn on them about customer service.
I have also informed trading standards & raised a complaint with the cosumer council.
As I browsed through the internet Comet is still advertising the same cleaner for £215.99 with dealtime.

On the 23rd of february this year I had to take my fujitsu laptop in to my local comet store in kirkcaldy fife as I had noticed it was starting to melt at top left hand side and also on some of keys at the same area.Was still under first year warranty until 23/03/09.I was asked if I had put anything hot on laptop to cause the melting I replied no, was asked again and told that if I had it would not get repaired under the warranty again I told the woman no nothing hot had been near or on the laptop it was used on desk with cooling fan under it.Was told it could take up to 18 days.On 06/03/09 I had heard no more about it so called store, was told they had not heard anything about it would call engineer and call me back, got call saying engineer was still trying to determine if laptop had been damaged and might know more in a week, had to call again on 16/03/09 as had heard nothing was told they had not heard anything either would contact engineer and get back to me.A day or two later I got call from a woman who said the engineer had asked her to call me and tell me the melting was not covered under the warranty, I told her that there had to be something wrong with the laptop in the first place to cause it to melt she said she would tell engineer what I had said and he might have another look at it.Later got call from comet store saying engineer said yes melting was due to it overheating but that this was because I had been using it while it was placed on a carpet and there were carpet fibres in the fan, told her this was not possible as I do not have carpets, she told me she would tell the engineer what I had said, then got email since hearing I did not have carpets they were now saying fibres and dropped the carpet bit.I made enquiries with two people who repair and build computers/laptops and was told that there was no way that fibres would do this especially in a laptop that was under year old, got told what I was being told was rubbish and never heard such a poor excuse, also laptops are meant to have a safety mechanism where when they get too hot they shut down, also told there had to be fault with processor, cooling system or both for this to happen.On most recent email comet have now went back to carpet fibres again and now have added dust aswell as now saying the power connection point was damaged.This laptop was never in any area where there were any fibres, do not have carpets and there was definately nothing wrong with the power connection point when I left it at the store.If the laptop had been damaged in any way I would not have taken it in to the store and definately would not have left it there.I am getting nowhere fast with comet who are now wanting me to pay one hundred pounds for me to have my unrepaired laptop returned to me, I am told that if I do not pay this my laptop which cost me 349.99 will not be returned to me.I have told them that I want what I am entitled to the laptop repaired under the warranty and returned to me.So far no joy they are keeping something which belongs to me which I paid for.I also got told on 16/03/09 that the laptop had not went away to engineer until 12/03/09.Yet was told on 6th he was still trying to determine if it had been damaged also got told on 16/03/09 he had not started on it until 13/03/09.Also comet are saying that they sent the laptop to a fujitsu engineer and it is fujitsu who are refusing to repair it and demanding the money for it to be returned unrepaired.In my opinion for the laptop to go like this in such a short period of time under the sale of goods act it was not fit for the purpose and not of satisfactory quality.After numerous emails and letters I have today received a letter from comet head office on which there are now other things added to the reason for the laptop overheating and melting, I have been told that if I want my laptop back repaired I will have to pay them two hundred and fifty three pounds and fourty six pence, or to have my own laptop returned to me unrepaired I will have to pay ninety nine pound and fourty nine pence.Be warned never buy from COMET or FUJITSU as you may end up having goods you paid for kept by them unless you pay to get them back.I will NEVER buy from COMET again and I will not by anything that is made by FUJITSU again either.

On Monday 20/06/2011 we were asked to the comet store in plymouth.to purchase a Panasonic fridge freezer model NR-B54X1-WB. We attended the store and purchased the £1, 299.99.fridge freezer. We were promised the delivery date of the 26/06/2011. On Sunday the fridge freezer was delivered by two male's one of the males then threw the trolley down onto the road where it bounced, because the day was hot and I thought both males looked STRESSED. I offered them a cool drink both male declined one male then took the doors off the freezer to take into the property. as they tried to lift the trolley over the first stop they chip away the ornate concrete which was on the step as they took the fridge over the door step the fridge lifted away from the truck the trolley then damaged my front door step, the bottom of the trolley went into the side of the fridge and scrape up the side of the fridge. One of the males then subjected that it would not show as it would be up against the wall, I informed this male if I had wanted second hand goods I would have bought second hand. Both males then left my house I contacted your customer service department, where I spoke to a female called ANNIE. I explain to this female what had just happened, then I witness one of the drivers put the sleeve of the fridge onto my vehicle which is a soft top convertible at this stage I had lost my temper and removed the sleeve from my car and explained to them that they will pay for a re-spray if there was any damaged. I received a phone call from a female called PAM from the store to say that the goods would be delivered on SATURDAY. I also received a phone call from head office at my works who took the details she said: the men would be spoken to: but was not interested in what happened only to state that when the next fridge WILL deliver on SATURDAY. A male will write down the damaged .TODAY SATURDAY 2ND OF JULY WE AGAIN PHONED YOUR CUSTOMER SERVICE TO BE TOLD THAT WE WERE NOT HAVING A DELIVERY. My husband spoke to a female called SOPHIE. (NO HELP) just kept repeating herself stating that it’s not being delivered. ASK TO SPEAK TO A MANAGER NONE AVAILAIBLE? Spoke to a supervisor CALLED PHIL? Who did nothing but patronised me. he then told me that I had to speak to the store as they had phoned me to say there WOULD BE no delivery I explained that no one had in fact phone. He transferred me to the shop and I spoke to PAM the same person who had informed me of the delivery? SO I ASKED HER WHERE MY FRIDGE THAT I HAD PAID FOR WHICH THEY CONNOT SUPPLIE WAS. PAM THEN TOLD ME THAT SHE WOULD PHONE UP THE CUSTOMER SERVICE AS IT WAS DOWN TO THEM? I EXPLAINED THAT THIS PHIL HAD SAID IT WAS DOWN TO YOU? PAM then said: that PAUL would phone back? PAM phoned to say that they CANNOT? Get another fridge and subjected the money refund... THIS IS THE SECOND TIME THAT WE HAVE PURCHASED THINGS FROM COMET AND YOU HAVE NOT BEEN ABLE TO FULFILL THE ORDER. I AM NOW REQUESTING FROM YOURSELFS THAT YOU PUT THE DAMAGE TO MY PROERTY AND MY CAR RIGHT .NOT VERY HAPPY WITH YOUR SERVICE. WE HAVE HAD TO TAKE TWO DAYS OFF WORK FOR YOUR INCOMPUDENT COMPANY.

I bought a DVD player. It did not work properly. I returned it to COMET. They sent it back to Sony. Sony say it is water damaged. ( No it isnt - they just cant be bothered with it). Comet or Sony will not repair it, replace it or even return it unless I pay £34.00. I told them it has been nowhere near any water. The store manager called me a liar and implied that all customers are basically dishonest. So that is what they think of their customers. If you expect to be treated fairly and not insulted by stores where you spent your hard earned cash - dont go to COMET

I heard about Comet doing a £99 deal where they can repair yout tv for £99, I thought great as I had been to 2 different tv repair men who both told me to repair my tv would be in the region of £200 - £250. I thought great but at the same time a bit wary! I had every right to be!
Anyway...I call the 0844 number and tell the guy that I have already had my tv looked at and its the inverters that are away on it and that has been told to me by 2 different people so are you sure that yous can fix it for £99, I was told yes, I said ok and the guy will reapir my tv that day? yes! And if not in stock they will order it in. I thought ok this sounds too good to be true. I was right!
The guy comes out today humming and hawing mmmmm I wonder if its the power supply, I said No No its the inverters trust me I have had the tv well checked over so I know what the fault is, he said ok I will just open it up and see for myself. Ok you do that!
He makes a call to Bobby at Comet parts who says Oh no John that tv is economacally unrepairable im afraid coz the inverters come as part of the screen. I said no they dont as I discussed this with the very first tv repair guy I had in my house and he was saying thats the good thing about my tv is that you can order the parts seperate! Not in Comets eyes you cant!
He said im afraid we will need to refund you £50!EXCUSE ME?
No No john, I want the full money back, this was never told to me, yous assured me that my tv would be fixed today, so dont sit there and say it cant be fixed when 2 other people have told me it can!
I am now fighting with Comet to get my full money refunded! I am sooooooooo angry and hope that no one uses comets repair service its a complete farse!
DO NOT USE COMET REPAIR SERVICE IF YOU WANT TO SAVE YOUR MONEY!

My Kenwood slimline dishwasher recently had a problem, only 2 years old we called a private engineer out who could fix the problem, a faulty circuit board but this part would be £160. I decided not to continue and began to search Comet online for a new one. I came across a advertisement for £99 repair & parts and gave them a ring.
The repair service team assured me that this was correct, I explained about the private engineer, £160 and gave the details of my Kenwood dishwasher..
two days later i was visited by a engineer from Comet whose first comments were pertaining to the fact that Comet do not sell Kenwood dishwashers and it would be difficult to get the parts.. And yes my circuit board had indeed failed and he would call it through to the repair service...
A few days later I called Comet who informed me that they were in fact unable to source parts for Kenwood dishwashers and therefore I had been refunded £50.
Obviously I queried what happened to my other £49 but that had been deducted for my call-out.. They have admitted that I should have never received that call out as they were never able to source my parts but I did see an engineer so they had to charge me for that.. So as far as I can see a lack of information in the repair call centre concerning what parts they can source and ey cannot has cost me £49.. But I have been assured that this would not happen again... Is it me or is that bordering on fraud

I bought a Humax satellite receiver from Comet Lincoln
Changed my mind took it back. Comet claimed I had opened the box and used it. No such thing. Comet Refused refund.
Comet operate a culture of:- The staff think "I'll give that a whirl and we can still sell it when I've finised with it." The packaging is damaged and the unlucky customer cannot get a refund cos it's been opened.
DO NOT BUY ANYTHING FROM COMET

On the 2nd january approximately at 16:30 a delivery vehicle from comet, registration numer YG58 ROU hit an adjacent building i.e The Cottage, Lower End when attempting to turn his vehicle around. Whilst doing this he hit the top corner of the roof and guttering, the tiles on the roof have been lifted and moved and the guttering has been smashed.The neighbour Mrs Martin who lives opposite watched the driver of the vehicle do this whilst the passenger of the vehicle was directing him back., the man watching the driver reversing the vehicle looked up at the damge and just got back into the vehicle and they drove off. This occured while we were out.
I will be waiting for a reply urgently due to the current weather conditions the sooner comet gets this repaired the less damage will occur to the rest of the building.
many thanks

I recently bought a laptop and 42 inch tv from Comet. The first day i set the laptop up it had to be returned to the store as it had a faulty disc drive.
Three weeks after having bought the items the TV went on the blink and after calling customer services they advised they could only send someone out the next day.I explained i was working and would not be home until 4pm. They said they couldn't guarantee this, only that an engineer would call to arrange a possible two hour time slot they may come.

Unless i wanted to wait a week for next available appointment and when i was not working.

Having a brand new TV and not being able to watch is most frustrating as well as having to return my laptop.

The customer sevices dept. were not the most helpul either.

I strongly suggest to anyone using the Comet services to think carefully before doing so and don't expect to much help when calling customer services.

Two items bought and over £1500 spent in store i would have hoped for better service from a so called big company like this.

I for sure will never use their services again.

I purchased an apple ipod nearly 2 years ago and paid for extended warranty to Comet's where i bought the ipod. On 28.1.09 it broke down and on 29.1.09 i took it back to the store, where, I thought they would replace the item. They said that it would have to be repaired. I received a customer repair document which said my product would be ready to collect on 18.2.09 and if not ready they would contact me. In spite of many phone calls i am informed that the repair was not completed. Today, 2/03/2009 Comet informed me that they had been advised by the repairer the ipod needed a new hard drive and didn't know how long before it would be returned - how long does it take to find out the problem!. Comet do not seem to be interested in giving good service or they would tell the repairers that they will loose customers if they continue to give bad service. I still have not received my ipod and nor any date for its return.

Just to vent some air about the incredibly LOUSY repair service Comet is offering. We reported our nearly 2 month old 37'' LCD TV broken two weeks ago and an engineer arrived four days later stating that the entire screen needs to be replaced, a part (basically the entire TV) that has to be ordered. A repair date was set for the 27th of April. On the 24th we received a letter of cancellation of the appointment due the part not arriving on time. Since then I have called a few times only to hear more and more sad excuses about the part still not being there and them chasing it (Yeah right!). I am told by seriously uninterested call centre staff that they do not know when it will arrive and that they'll have to give it 28 days before I am entitled to get a replacement should the part not arrive.
Not that we can't live without a TV for a month (because, of course they do not offer appliances as replacement during the repair period!) but this is seriously the worst kind of customer service I ever experienced!

Getting really angry right now,
I used to work for Comet a few years back and while i was there I bought a 32inch panasonic TV with a 5 year cover, on the 8th of aug it went broke down making it unusable, called the comet repair line and they said someone will be out to in within 5days.
so i thought fair enough atleast someone will come fix it.
the guy came out and messed about with it and said oh i need to order a part we'll be back out a week today, fine i thought.

6days later I get a call "oh we cant order that part anymore, someone will be out a week today to remove the fault part for repair"
and they did!
after countless phone calls complaining and such I got a phone call saying no we wont replace the TV and its still going to be another 10days till we repair it.
so thats going to be jsut about 2months.

When i worked in the shop a few years ago non of this stuff was going on, we always made sure that everything went though fast i think the max time i seen for a repair was 12days, there is no way im going to buy anything from comet again in my life