Dollar2host reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Dollar2host
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My domain is not live
I bought a hosting and domain deal from Dollar2Host last year and after months of complaining about their rotten service I quit and moved to iPage, which does a better job.
When I asked for the authorization code to transfer my domain to iPage, the transfer failed.
When I renewed the domain, they failed to make it live and I've been waiting 36 hours already for the domain to go live despite repeated assurances that it would do so after a few hours. I've complained to ICANN and to the registration service, to no avail. I'm not impressed.
The complaint has been investigated and resolved to the customer’s satisfaction.
no register free domain and they dont moneyback
the company which called dollar2host sent domain registered confirmation. But they dont . I wait it 3-4 days. every call they said " it will registered in 3-4 hours... but nothing registered. I registered my domain from other company. the company registred it in couple minutes. after I called dolla2host they told that domain will be registered in 3-4 hours. I just smiled.Because that was a big lie. Due to it was impossible, after I wait 3 days I was registered my domain from the other company which called www.hostajans.com Due to they say money back guarantie. I want my money back . I sent e-mail several times to their billig dept, and chat with their live help dept. I am still waiting for 5 days for my money back. Today I do same. mail and chat. they said that they will my money back in 48 hours. I think I was pay through the nose.
Dollar2host is a fraud company and they are scammers
Read The below conversation with one of the chat representative of dollar2host.com against which I have posted the dispute.
These people usually do like this, they dont have a phone support, when I asked for the phone support from them they first denied telling me that they dont offer phone support and when I said you people have mentioend a phone number on your website then told me that that its busy.
They also dont tell the registration number of the company which really makes me feel suspecios if the company is geuine or not. Apart then that the paypal status says that this is a non-us verified account.
How come a company having location in california USA have a non-us account. Their support phone number in paypal is also an Indian number.
regards
Please wait for a site operator to respond.
You are now chatting with 'D2H-LiveHelp'
D2H-LiveHelp: Welcome to our real-time support chat.My Name is Benjamin. How can I help you today ?
Nitin Naresh: benjamin
D2H-LiveHelp: place the ticket for your request.
Nitin Naresh: why
Nitin Naresh: why do i need to place the ticket
Nitin Naresh: I want the refund now
D2H-LiveHelp: our billing dept is not online at the moment
Nitin Naresh: I dont care
Nitin Naresh: I want the refund now
D2H-LiveHelp: you will need to place ticket so that they can update to you accordingly.
D2H-LiveHelp: I don't have authority to billing dept.
Nitin Naresh: or else I will have to post against you in various blogs and scams website
D2H-LiveHelp: I would like to suggest you to place the ticket.
D2H-LiveHelp: I will update with the ticket id to our billing admin once they will be back with us.
Nitin Naresh: Ok
Nitin Naresh: whats the contact number of your ownerr
Nitin Naresh: I want to talk to him
D2H-LiveHelp: we do not provide phone support
Nitin Naresh: really? On your website you have shown that you have a contact number and you also provide a phone support?
D2H-LiveHelp: phone support is busy at the moment.
Nitin Naresh: Just now you said you dont provide phone support and now you said phone support is busy?/ its the controversial matter
D2H-LiveHelp: there is number of clients on phone at the moment and we do not provide it at this time.
Nitin Naresh: ok
Nitin Naresh: Where is your company registered? whats its registration status and state of registration?
D2H-LiveHelp: you can call after some time.
Nitin Naresh: Where is your company registered? whats its registration status and state of registration?
D2H-LiveHelp: 340 S LEMON AVE
D2H-LiveHelp: WALNUT, CA 91789
D2H-LiveHelp: UNITED STATES
Nitin Naresh: I am asking for the state of your registration?
Nitin Naresh: is it california, delaware, colorado or what?
D2H-LiveHelp: its california
Nitin Naresh: ok now you say that your company is a us company? am i right
Nitin Naresh: how come you have a verified non-us paypal account
Nitin Naresh: how the ### it is possible that a us company have verified non-us bank account
Nitin Naresh: answer me this
Nitin Naresh: how come the support contact number on your paypal is an Indian mobile number belonging to TATA networks in Uttar Pradesh
Nitin Naresh: How how how?
You are not currently in a chat session.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just filing another complain about being scammed by this guys.
They just decided to shutdown my hosting account at some point by invoking that they didn't receive payment even when I have proof from Paypal that it has been payed for years. They argue with such unbelievable reasons that I cannot even comment.
Just keep away from this scam.
whole heartedly agree - almost word for word the same BS that I received dealing with this outfit of ***** [insert your own rude word!]
MY EMAIL HAS STOPPED WORKING - CHECK THIS OUT AND STILL NO EMAIL WORKING... IT HAPPENS EVERY DAY AND IT WORKS FOR ABOUT 2 HOURS THEN STOPS AGAIN...
Client 04/04/2011 00:20
Please wait for a site operator to respond.
You are now chatting with 'D2H-Operator'
D2H-Operator: Welcome to our real-time support chat.My Name is Maria. How can I help you today ?
D2H-Operator: Please let me know the ticket ID which you have placed.
CLIENT: I didn't have a ticket I was chatting to an operator a few hours ago regarding my emails not being received and she said that you guys were messing around with your email servers?
D2H-Operator: What is your domain name ?
CLIENT: REMOVED TO STOP SPANNING
D2H-Operator: Please let me know the exact issue which you are facing.
CLIENT: My emails are not getting to the people I send them to... they are in my sent folder both on my comp and on my webmail but people aren't getting them... its been happening on and off since I transferred my service to you but have been fobbed off with excuses over and over again?
D2H-Operator: Sorry for the inconvenience caused to you.
CLIENT: so whats the BS this time your going to feed me?
D2H-Operator: Please hold on for a moment while I check this for you
D2H-Operator: Please place a support ticket regarding your issue. We will update you through same ticket soon.
CLIENT: what? thats the last straw... i'd like a full refund of my money... your service is rubbish!
D2H-Operator: Please we assure you this time issue will get fix for once and all. You are not going to face same issue again.
CLIENT: I've heard it all before... including this morning... FIX IT NOW... I'm trying to run a f**king business here!
CLIENT: my clients are not getting my emails and it just not good enough!
D2H-Operator: Already I have escalate your issue to our advance Linux team. We kindly suggest you please place a support ticket so that we will reply you through same ticket.
CLIENT: you have my email address, you host...oh wait... I don't have a fxxking that works!
CLIENT: how the hell are you going to contact me?
SORT MY EMAIL OUT!
----------------------------
IP Address: 122.60.170.106
D2H Staff
Staff 04/04/2011 04:28
Hello,
An issue has been resolved on Live Chat. If you will have any issue further, let us know. We will be glad to serve you.
Please feel free to contact us back in case of any further information.
Thank you,
Karen White,
Technical Support Department
Dollar2Host Inc.
CLIENT
Client 04/04/2011 13:44
Now none of REMOVED TO STOP SPANNING emails will work... keeps asking for the password all the time?
CLIENT
Client 04/04/2011 14:51
I like a full refund please... I've had REPEATED problem with my email service and I'm over the BS coming from your (and I say this very lightly) "SUPPORT team". The problems happen daily and I off to a provider that can PROVIDE. I'm not 100% satisfied... come to think about it... I'm not even 1% satisfied so I want a FULL refund.
----------------------------
IP Address: 122.60.170.106
D2H Staff
Staff 04/04/2011 15:40
Hello,
We have created a test email account (test@REMOVED TO STOP SPANNING) having password 123 and we are able to send/receive email without any problem. Please check and confirm.
Please feel free to contact us back in case of any further information.
Thank you,
Anthony Brown,
Technical Support Department
Dollar2Host Inc.
CLIENT
Client 07/04/2011 13:19
I'd like a full refund please... your service is rubbish and does not work to a level that could be called a "Service"
check my recent live help chats with your (and I say this very lightly) Service people... here is one:
D2H-Operator: Welcome to our real-time support chat.My Name is Benjamin. How can I help you today ?
CLIENT: oh, you AGAIN
CLIENT: Now none of REMOVED TO STOP SPANNING emails will work... keeps asking for the password all the time? FIX MY EMAIL! THIS IS GETTING RIDICULOUS... ITS EVERRY DAY!
CLIENT: your the one that promised me this wouldn't happen again!
D2H-Operator: Please hold on for a moment while I check this for you
D2H-Operator: Please hold on for a moment while I check this for you
D2H-Operator: check it now.
CLIENT: why do I need to to this every day to get a (and I say this very lightly) SERVICE from you guys?
D2H-Operator: mail services got stuck on the server
D2H-Operator: We have refreshed it now.
CLIENT: it happens every day and sometimes more than once...
CLIENT: and you told me it wouldn't happen again the other day?
D2H-Operator: I do apologize for the same. I am monitoring the server now.
CLIENT: you also said that as well... its just not good enough
D2H-Operator: for now mail services are workign fine on the server.
CLIENT: yes, I know you just said, but the facts stand for themselves... your service is rubbish and can not be legally called a service. I have issue after issue after issue with my email or should I say the lack of email
D2H-Operator: you might have faced an mail service stuck issue due to number of mail process running at the same time
CLIENT: but that shouldn't happen
----------------------------
IP Address: 122.60.170.106
D2H Staff
Staff 07/04/2011 13:34
Hello,
We do apologizes for the inconvenience caused to you. You might have faced an issue due to mail service got stuck on the server. We were refreshed those services and all are working fine now. You can able to send/receive emails now. Please check and confirm the same.
Thank you for your patience and co-operations throughout.
Please feel free to contact us back in case of any further information.
Thank you,
Jeff Taylor,
Technical Support Department
Dollar2Host Inc.
CLIENT
Client 07/04/2011 14:35
oh look its happened again twice today already... I'd like a refund please... this is NOT a service this is a joke... its every day!
CLIENT
Client 07/04/2011 14:37
Email NOT WORKING AGAIN.. I chatted with Benjamin this morning already... its happened again twice today already... this is NOT a service this is a joke!
CLIENT
Client 07/04/2011 14:56
see the BS I have to deal with:
HERE:
Please wait for a site operator to respond.
You are now chatting with 'D2H-Operator'
D2H-Operator: Welcome to our real-time support chat.My Name is Maria. How can I help you today ?
D2H-Operator: Please let me know the ticket ID which you have placed.
CLIENT: I didn't have a ticket I was chatting to an operator a few hours ago regarding my emails not being received and she said that you guys were messing around with your email servers?
D2H-Operator: What is your domain name ?
CLIENT: REMOVED TO STOP SPANNING
D2H-Operator: Please let me know the exact issue which you are facing.
CLIENT: My emails are not getting to the people I send them to... they are in my sent folder both on my comp and on my webmail but people aren't getting them... its been happening on and off since I transferred my service to you but have been fobbed off with excuses over and over again?
D2H-Operator: Sorry for the inconvenience caused to you.
CLIENT: so whats the BS this time your going to feed me?
D2H-Operator: Please hold on for a moment while I check this for you
D2H-Operator: Please place a support ticket regarding your issue. We will update you through same ticket soon.
CLIENT: what? thats the last straw... i'd like a full refund of my money... your service is rubbish!
D2H-Operator: Please we assure you this time issue will get fix for once and all. You are not going to face same issue again.
CLIENT: I've heard it all before... including this morning... FIX IT NOW... I'm trying to run a f**king business here!
CLIENT: my clients are not getting my emails and it just not good enough!
D2H-Operator: Already I have escalate your issue to our advance Linux team. We kindly suggest you please place a support ticket so that we will reply you through same ticket.
CLIENT: you have my email address, you host...oh wait... I don't have a fxxking that works!
CLIENT: how the hell are you going to contact me?
D2H-Operator: http://dollar2host.com/clients/submitticket.php?step=2&deptid=1
CLIENT: you should be on the stage... funny!
D2H-Operator: Using above URL you can place a support ticket. Please place a support ticket, so that we will update you through same ticket.
CLIENT: how the hell are you going to contact me?
D2H-Operator: Please check now.
CLIENT: check what?
D2H-Operator: We have created test@REMOVED TO STOP SPANNING with password 123 and we are now able to send receive e-mails.
CLIENT: what about the 15+ emails I've already sent today?
D2H-Operator: Please ask them weather they received your e-mails or not. Or please sent them again.
CLIENT: oh... that looks really professional to my clients!
D2H-Operator: We do apologize, we assure you are not going to face same issue again.
and here:
Please wait for a site operator to respond.
You are now chatting with 'D2H-Operator'
D2H-Operator: Welcome to our real-time support chat.My Name is Linda. How can I help you today ?
D2H-Operator: How may I help you today?
CLIENT: Email NOT WORKING AGAIN.. I chatted with Benjamin this morning already... its happened again twice today already... this is NOT a service this is a joke!
D2H-Operator: What is your domain name ?
CLIENT: REMOVED TO STOP SPANNING
D2H-Operator: The computers that run REMOVED TO STOP SPANNING are having some trouble. Usually this is just a temporary problem, so you might want to try again in a few minutes.
CLIENT: BS over and over again... FIX MY EMAIL or give me a refund and I'll find a service that works
CLIENT: I'm on here 2 or 3 times aday... I'm going to charge you for the time I spend on this god forsaking chat window... Who do I send the invoice to?
D2H-Operator: Everything will work fine in next few minutes
CLIENT: thats just not good enough... I have had to contact you... just wait... you look at my account and YOU tell me how many times have I had to chat, email, call you over the last few weeks?
D2H-Operator: We do apologies for inconvenience cause
CLIENT: answer the question please
D2H-Operator: You will not facing such issue in future again
CLIENT: answer the question please
D2H-Operator: You will not facing such issue in future again
CLIENT: Answer your next question very carefully as the Freedom of Information Act (FOIA) is a FEDERAL LAW that allows me to have the full or partial disclosure of previously unreleased information.
CLIENT: you look at my account and YOU tell me how many times have I had to chat, email, call you over the last few weeks?
D2H-Operator: if you have any more question please email your issue to support dept they will help you
CLIENT: you are the support department
D2H-Operator: yes
D2H-Operator: check now
D2H-Operator: site is working now
CLIENT: but it was 45mins ago then it stopped... then I came back on this chat thing and then I got the same old BS from another (and I say this lightly) support person.
D2H-Operator: now everything is working fine now and you will not facing such issue again
CHECK THE LAST LINE OF THE 2 CHATS... JUST GIVE ME BACK MY MONEY SO I CAN FIND A SERVICE THAT WORKS
D2H Staff
Staff 07/04/2011 15:01
Hello,
We do apologizes for the inconvenience caused to you. There was high server load going on and which caused the sites might not be work properly. We had reduced the server load and everything seems working fine now. We are monitoring the servers for abnormal activities.
Please feel free to contact us back in case of any further information.
Thank you,
Anthony Brown,
Technical Support Department
Dollar2Host Inc.
D2H Staff
Staff 07/04/2011 15:02
Hello,
We do apologies for inconvenience cause. Now all services are working fine on server and you will not facing such issue again.
Please feel free to contact us back in case of any further information.
Thank you,
Ronald Baker,
Technical Support Department
Dollar2Host Inc.
CLIENT
Client 11/04/2011 23:08
Email NOT WORKING AGAIN
CLIENT
Client 11/04/2011 23:08
Email NOT WORKING AGAIN... I want a refund
D2H Staff
Staff 11/04/2011 23:34
Hello,
We have corrected the issue and you should now be able to send and receive emails without any problem.
Please check the same and get back to us if you still face any issue.
Please feel free to contact us back in case of any further information.
Thank you,
Betty Smith,
Technical Support Department
Dollar2Host Inc.
CLIENT
Client 16/04/2011 17:35
email not working again
CLIENT
Client 16/04/2011 17:35
Email NOT WORKING AGAIN... I want a refund
CLIENT
Client 16/04/2011 17:36
how many ties do I need to complain before you guys do anything about the ### service?
I WANT A REFUND!
Please wait for a site operator to respond.
You are now chatting with 'D2H-Operator'
D2H-Operator: Welcome to our real-time support chat.My Name is Benjamin. How can I help you today ?
D2H-Operator: What is your domain name ?
Michael Currie: hello again - its me again and again, and again... thisistrue.co.
D2H-Operator: please place a ticket for your issue.
Michael Currie: I have, again and again and again
D2H-Operator: we have received your ticket
Michael Currie: how about you fix my email problem then?
D2H-Operator: you will get an update by our support admin.
D2H-Operator: you will get an update by our support admin.
D2H-Operator: meanwhile you need patience and co-operations.
Michael Currie: PATIENCE ! I think I've been more than patient... Don't you?
D2H-Operator: I can understand your situation and hope support admin will assist you in better way.
Michael Currie: so, you not going to fix my email then?
D2H-Operator: support admin will fix it.
Michael Currie: and in the mean time I will have to stop running my business?
Michael Currie: answer me!
D2H-Operator: support admin can assist you about issue.
D2H-Operator: I would like to suggest you to wait for update.
Michael Currie: nothing is happening!
Michael Currie: I'm waiting...
Michael Currie: I'm waiting...
D2H-Operator: okay
D2H-Operator: Is there anything else I can help you with today?
Michael Currie: yes...
Michael Currie: fix my email
D2H-Operator: support admin will fix it. you to wait for ticket update.
ANYWAY... after repeated emails I still have the problem and to make things worst... I have also email BILLING asking for a refund and they have repeatedly deleted my support ticket and and have stopped replying to my emails/support tickets
NEVER USE DOLLAR2HOST for anything... they are rubbish
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Dollar2host es una empresa que no presta un buenservicio, se de alguien que antes que venza su dominio pagó para renovar, cuando llegó la fecha de renovación ese dominio fue suspendido unilateralmente por dollar2host, claro, por error de dollar2host, actualmente esa señora está sin su sitio web porque la empresa dollar2host ha suspendido dicho domain, no obstante la señora haber pagoado copn anticipación y tener la factura de dichuo pago, le dicen en unas horasm en unas horas y sigue sion pagina en la red. Es una muestra del pésimo servicio que en todo caso es una burla de dollar2host, ya que cometen el error, tienen la factura de dicha renovación en el area del cliente, sin emabrgo han suspendido el dominio y todos los servicios de hosting como cpanel, ftp, etc, advertencia: no compren servicios de dollar2host por que es una burla