Dreamhost reviews and complaints

Dreamhost's refusal to fix a simple ongoing email issue that affected at least 50% of emails sent — having to constantly record the email was not spam when sent to more than one recipient resulted in, after many months of 'no fix' and a lot of lip service — my off the chart frustration. Their solution?

Kick me off the hosting plan. After years of loyal payment and many, many referrals. Great business.

A lot of lip service no solution. Find any other hosting company but dreamhost

I have received a scam call from a Russell Johnson UK tel [protected] regarding the hosting of a website for 4 years ago. This has been inactive for a number of years. I had hosted this though a website designer who I believe may have had held an account with Dream host.. I was told that I owed 4 years worth of monthly subscriptions and that a senior manager would be in touch within 3 days to resolve the issue. I have never agreed a contract directly with Dream host so cannot be liable to pay for a hosting service. The scammer then sent an email to me escalating the case and suggesting I rang a no. which is not actually a genuine one. The email was also ending in .cf Then I received the Senior Manager email (John Hart): (polite but threatening)! Action Fraud have been informed."Before I begin I want to briefly introduce myself. My name is John and I'm a senior member of the customer finance and asset protection department at Dream Host. I am responsible for cases with extreme circumstances such as your own, which was brought to my attention earlier today. I have read the email you received from Russell on Monday evening and also looked into potential methods for you to be able to clear the unpaid balance. We recommend taking action as soon as possible to avoid unnecessary additional fees and disturbance to your account in the near future. This may also include the use of a debt collection agency to recover costs we have incurred as a result of non payment on your part. We do, however, understand that you have stated your account was being operated by another entity, therefore have many extended your threshold before such action stated above is engaged. After discussing this case in depth with my colleagues and executive manager today, I have been instructed to set up your balance as an invoice. Please go to https://www.dreamhost.cf/payments/invoice/2569 and follow the instructions to submit your details on our secure portal. This will ensure you will be able to continue parking your domain and keep your company brand name reserved from potential competitors. I must mention that as a multinational company, we have a large amount of professional web designers waiting to assist people like yourself get their business up and running online. All these companies are trusted Dream Host partners. In order to become a partner, designing houses need to maintain a high standard, which we check regularly. In your case, due to the circumstances, we have decided to provide a money-back guarantee for a professional design with one of our partners to boost your business and create its online presence. If you are interested in this service please do let me know and I can notify you of further details and introduce you to some of our partners. Kind regards,
John Hart, Senior Customer Finance Team Representative Dream Host. Office Phone (UK): +[protected] . His email is j.[protected]@dreamhost.cf.
For security purposes, Dream Host confirm information that links the discussed account to you. Dream Host is a registered trademark of Dream Host, LLC. At Dream Host we work around the clock to support our customers and provide them with a fast, informative service. If you are led to believe the information you have been provided is inaccurate or of an inappropriate nature, please do not hesitate to get in touch via the methods shown on our website."
The official DreamHost.com in US replied to my email promptly and supportively: "The phone call didn't come from us; we don't have any staff in the UK." These characters do not work for this company. Clearly security information has been stolen by these scammers from DreamHost.com

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