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The good, the bad, and the ugly - discover what customers are saying about DRI*MSEHUP-US

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E
9:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DRI*MSEHUP-US Money Taken out my checking account

$9.95 was taken out my checking account from Microsoft HUP and I cannot download the software because I don't have access to my work email anymore. I was a contractor with the company and was never a employee with the company, but they still offered me the product. I need a refund back to access to my two license I purchased from Microsoft HUP.

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Update by Elijah h
Aug 21, 2014 9:49 am EDT

* I need a refund back or access to my two licenses I purchased from Microsoft HUP.

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12:22 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

DRI*MSEHUP-US 2 epidsode of money taken from checking

2 separate episodes of money taken from my checking account, nothing on file, I checked with bank. Isn't this illegal

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12 comments
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civic
New Cumberland, US
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Nov 27, 2010 4:30 pm EST

BTW, this is how it looked on the statement. DRI*MICROSOFTSTUDENT ORDERFIND.COM MN
Did not order anything. and two separate charges. one small, one large. Scam.

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civic
New Cumberland, US
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Nov 27, 2010 4:27 pm EST

Two separate charges that were not authorized by me. I had purchased some downloads in January 2010. and now similar charges are showing. I had filed a dispute through my credit card visa carrier. Credit card representative said it looked fraudulent because there was no contact information on their end. For me, so far this is looking like a scam. I think with online purchases you should close your card out every so often because who knows what's on file, etc.

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sc1010
ZW
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Sep 22, 2009 4:13 pm EDT

BEWARE though: while your card being charged by DRI*MSEHUP clearly has a reason, DRI has a security issue. i had a new credit card and Microsoft was the only online purchase i made with that card. one month later i was contacted by my credit card issuer telling me somebody had just paid for two overseas flights and a hotel in costa rica with my card!

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abcj
Chicago, US
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Aug 19, 2009 8:47 pm EDT

I ordered the suite and the disk, but they have only charged the 9.95 for the software so far. Since the disk doesn't ship for several weeks, maybe they'll charge for that when they ship it.

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abcj
Chicago, US
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Aug 19, 2009 8:44 pm EDT

Same here, ordered through my work. Stupid of them to have such cryptic charge info.

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Robin,Chatt. TN
Hixson, US
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Aug 18, 2009 2:08 pm EDT

This has happened to me too but what I don't understand is why I had another charge when I paid the total for the disk and the download. What is the other charge for? I still don't get it.

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wamp73
US
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Aug 17, 2009 11:59 pm EDT

Glad I saw these posts I was also starting to flip out thinking that someone got my Credit Card info again.

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IT Geek
US
Send a message
Aug 17, 2009 10:14 am EDT

DRI = Digital River. Inc. They are the license and media vendor for
MSEHUP = Microsoft Educational Home User Program

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Microsoft Customer
Austin, US
Send a message
Aug 15, 2009 8:58 pm EDT

Same here.. Placed the order 5 days ago but totally forgot about it and had me worried seeing this charge in my credit card bill.. After googling it, I ended up here and I was reminded by what the charge was for...

Thanks!

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DaveF
GB
Send a message
Aug 13, 2009 11:48 am EDT

I've just had the same thing on my credit bill. I tried for ages to remember what I'd bought online. I was about to call by credit company to query it when I googled it and ended up here.

All's well that ends well, but it did have me worried. I bought Microsoft Office online through work too.

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