eComfort.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about eComfort.com
Welcome to our customer reviews and complaints page for eComfort.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with eComfort.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used eComfort.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with eComfort.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with eComfort.com. Your feedback is an important part of our community and will help others make informed decisions.
Condenser unit.
My Mom bought an outside unit for her house on [protected]. The unit has had a failure in the connection of Copper to Aluminum lines. This unit is still under factory warranty. We have been trying to get Ecomfort.com to honor the warranty. They are dodging us at every opportunity. We have already gotten an HVAC company to come and verify. But Ecomfort.com...
Read full review of eComfort.comExtremely dissatisfied customer
The “company” eComfort has got to be one of the worst vendors I have ever dealt with in my lifetime. On 2/17/14 before I even placed my order for the humidifier I called to find out if I placed the order that day when I would expect the shipment on my dock, I was informed that the item was not in stock at eComfort’s location but in stock with their vendor...
Read full review of eComfort.com and 1 commentPoor service
"Just exactly what everyone else complained about, once they get your money your screwed.Placed a $3, 800.00 order with them...took 3 1/2 weeks to recieve. Two weeks after I placed order I wanted to make a change with my order, they told me it would delay my shipment, so I should order what I needed and then send back what I didn`t need and they would credit me for the product and shipping. Yea right...I have to pay $400.00 for shipping and only credit me the $800.00 for the product...so needless to say it`s gonna cost me $400.00 more."
The complaint has been investigated and resolved to the customer’s satisfaction.
Wrong product
I received from a friend 2 indoor units for a mini split a/c because it was discontinued and he didn’t want to bother 2 look for the outside unit (Compressor). I searched online for the matching compressor, and their site came up. I called and they told me they will check for stock since it was discontinued. They came back to the phone and said they do have 1 in stock. I bought it and had it installed, and paid $1100. I also bought 2 grille cover for the inside unit for $300 since my friend gave it to me without them. When it came to turn on the units, the tech spend around 4 hours (which he still wants to charge me) and finally figured out that it was Not the right compressor for this indoor fans. After a few massages they called back and I explained the situation. They said that they have a record from my original call, they will check and get back to me. After trying a few times, the guy (not sure his name, but was told he’s the manager/owner) told me that unfortunately they lost a lot of recorded massages including mine (very convenient), and since he can’t know what I really ordered, he gives me 2 options: 1) He can sell me the matching indoor units for cost price of $980. 2)He can have his men come, take back the installed unit and give me a full refund. When I ask what about the $1100 + I spent to install the units, he said there is nothing he can do about it.
Please note that the main reason I installed this more expensive units, is because I got the fans for free, and I didn’t mind spending time and searching online for the matching compressor, otherwise I would’ve bought a window unit. My opinion is that they know very well that it was their error, they probably listen and possibly erased the phone call so they can dispute it. It is also very interesting that even after they claim that they have no records, therefore they can’t take responsibility, they still offered to have their technician remove the installed compressor and refund me the full amount. It don’t sound like the normal business practice from someone who doesn’t recognize your claim
The complaint has been investigated and resolved to the customer’s satisfaction.
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This company is a joke! They lie about shipping dates and once you cancel the order, they ship 3 weeks later and are asking for restocking fee to replace the part. My bathroom work was delayed 3 weeks while waiting for the part and than they have the nerves to ship 6 weeks from when the order was placed and not reimburse. DO NOT Deal with this company! I believe they are on Amazon as well. I will be submitting my complaint to amazon. Poor service and bunch of liars!
I have been trying to find out why my order has not shipped since they charged my CC 7 days ago. Customer service delayed with no response, saying they are unable to contact the warehouse. Calling my CC tomorrow to reverse charge and going with another company.