eDiets.com reviews and complaints

This is by far the worst packaged menu portioned "Food" I have ever had. My local store probably would not even carry it due to the substandard quality of the "Meals". Would you like specifics? The potatoes are so watery that when heated, it has the consistency of a soup. There is so much vinegar in the red onion ingredient that I had to immediately toss the dish into the outside trash bin and open the windows in my house. The most disgusting dish I had was some sort of pot roast over noodles. The meat had the blood vessels from what ever animal it came protruding from the surface of the meat. Totally gross. It resembled a charicature of something drawn by Mad magazine. I sincerely hope this keeps one person from signing up for this awful diet plan.

I just went through the same thing. It was awful. It took me forever to be able to cancel and then I was charged a fee for it

they did the same thing to me

Use Diets to go you do not have to sign up on a contract or anything you call in each week before Friday and they charge then so if you are going out of town you are not charged for meals you did not eat. You can go on auto pay and if you want to stop they cancel right away.

So maddddddd!
Ediets is a total scam! I just cancelled my debit card!

Ediets is a total scam!

While I am really pissed about eDiets UNAUTHORIZED charge to my account (an "autorenew") I actually WAS able to get someone on the phone to reverse the charge immediately. The cust service agent told me that I agreed to the "auto renew" when I signed up online, that it was in the fine print. After I hung up I remembered that I joined using their 800 number and spoke to a person, NOT A CHANCE IN I WOULD EVER AGREE TO AUTO PAY. eDiets, that is a shylock SNEAKY business practice. The very least you could do if you insist on keeping the practice IS GIVE NOTICE. Ridiculous for such a good company. Insult to injury, I am going to get spanked with a $35 overdraft fee because this was not my primary account.

I am angry here too. Got hit with an UNAPPROVED "auto renew" charge. Unfortunately this charge to my rarely used account resulted in an overdraft. No email from eDiets to give me a heads up of their plan NO APPROVAL from in the first place, no chance to change the account or cancel..just a ridiculous $35 bank fee for the privilege of borrowing $17 bucks. IDIOTS! eDiets you too good a company to employ this type of underhanded business practice.

I'm having the same experience. It's been terrible! I think my next step may have to be to stop the charge from coming through which will cost me as well.

It is a SCAM!

I just found out my total charges was not for the 4week program. It was only for the week. Which means they are telling me that $128 a week x 4 You do the math! Who in the right mind would pay $128 for 5 days of frozen tasteless food while you can go to your local grocery store and but smart-ones for the whole month..
This site is a total SCAM !

STAY AWAY! What they don't tell you about their meal plans and shopping list is that the recipes don't work together so you have to buy an ingredient just so you can use a tablespoon of it and never need it again. The meals don't work together and it will get VERY expensive to follow their recommended meal plans. They also make you sign a 3 month agreement (hidden in the fine print) and charge you a $25 early cancellation fee if you cancel early because you don't like their service. STAY AWAY FROM THIS SCAM OPERATION!

I was solicited via their live chat, the chat representative, Cornelius Pittman, asked if he could call me with additional discounts and promotions not listed online. Cornelius called and offered me a 15% discount, mind you can't gain access to the menu for home delivery until you have given them your credit card information. Cornelius gave me the 5 day plan for $115.24 including delivery. This comes to $5.76 per meal. Sounds good until you access the menus and discover that your breakfast and snacks consist of blueberry muffin (1) or eggs and apple sauce or english muffin, canadian ham, egg (egg McMuffis essentially), snack cracker, for example. These choices are definitely not worth $5.76 each. So its misleading when the guy tells you that you are getting a good value for $5.76 per meal including shipping. When asked about cancellation, the rep fails to tell you that you can cancel if you call back within the hour. When asked about the cancellation the rep explains that you cannot cancel the first week and that if you cancel before 4 weeks you will be charged a $99.00 cancellation fee. A serious rip off. Then when you call back to cancel from the same number they called you back at to take your order, their computer system hangs up on you if you select the option to cancel your order. You don't get through to speak with anyone unless you call from a different phone number and select something other than cancel. Then the representatives, including the supervisor, refuse to waive the cancellation fee. So you have to pay $99.00 for being deceived and trying to do something about it. Its a serious rip off. Call the consumer protection agency and tell them about it if you've been riped off by this company.

I cannot find a phone number to actually reach someone in person- the only thing I can find is a contact form on their website, and I have written this 3 times with no response. I have been charged for joining eDiets last Tuesday and it has been a week now without being able to access my plan. What horrible customer service that doesn't even include a phone number to talk to someone in person.

I actually don't mind the food. For what it is, it's OK. The people on the other hand, are something else. Due to a medical condition, I must carefully monitor my nutrition; however, the nutrition labels on the eDiets food often do not match the nutrition labels posted on-line or on a sheet the nutritionist sent me. I have called and e-mailed many, many times asking which are correct, and I have been completely ignored. Over Christmas they did change some, but not all, of their on-line nutrition labels; however, even many that were changed still don't match the food labels. Which are correct? After 1.5 months of asking, I still don't know. The other problem is I am frequently sent food different than what I order - food that doesn't meet my nutritional needs and/or food I don't like. I guess there are reasons why they have an "F" rating from the Better Business Bureau.

I keep searching online for some way to actually contact eDiets. It is unreal, they owe our company $13K for online advertising from 2011 and for the life of me, I cannot get a single response from their company, either by email, phone call or snail mail. We signed a contract to deliver this advertising and are basically screwed for the money now. I know I can use an agency, I just keep thinking if someone would contact me back we could work it out, I cannot get a single response in 9 months! VERY FRUSTRATING!

i just got off the phone with ediets. they are rude and had no intention of rectifying my situation. i was under the impression that they would bill me 175.00 every 3 weeks when i joined. when i realized i was being charged weekly and was down 900.00, i called immediately to cancel my membership and try to get a refund. they were VERY rude and quoted word by word the 'terms and agreement clause' aka, fine print. nonetheless, i called my bank immediately after that and cancelled the card they were charging. then today, i realize they actually tried to charge my card again and were unable to so they contacted me to tell me they were going to give me a 105.00 credit and needed me to call my bank with a 'number' they gave me. however, i continued questioning my situation only to find out that had i actually given my bank the number ediets gave me, it would have RELEASED the funds to ediets! omg! this is an awful internet company and if anyone has any ideas how to make them accountable for all this please let me know!

i used this program in the past and stopped it because i had to cut back on expenses.i want to get back on it to lose some weight and my friend said to read this website before re-joining.i honestly am shocked at these complaints.i had no such problems when i signed up.they were pretty clrear about how much they were going to charge me and how there was a cut off date if i wanted to cancel so they wouldn't send me the food for the next week.Matter of fact the girl i spoke with didn't let me get off the phone until she read all the disclaimers to me. I cancelled after a month and a half and it was pretty easy also.I called, said i wanted to cancel and they tried to ask why and offered me a lower price but i said no and they cancelled it.so again i don't understand all these complaints.

I tried to sign up tonight. They charged my credit card and then the login information didn't work. I checked my credit card transactions and they had charged me once and tried to charge three more times but were declined. I called the number and they told me they hadn't charged me. I started to argue and the girl on the phone started yelling my first name, not Mrs. So and So like you're supposed to do on a business call and said, "I'm trying to help you!"
I asked for her manager. I was told that they had merely put a hold on the money and couldn't refund the money for three to five days, but if I pay them again they would set up an account.
So I got online tech support in a chat. He told me the problem was with my bank and that they had not charged me. I told him I was looking at the charge and that I had checked my balance before the charge and it was now down by exactly the amount I had been trying to pay them. There was nothing he would do. He would not let me send him a screenshot, just kept insisting I had not been charged. Don't deal with this company. They suck.

SIMPLE SOLUTION.

Hello everyone, the solution is simple. I worked for one of the major credit card companies for more than 10 years. If you are not satisfied and can't get through to cancel the program or continue to be billed after cancellation or get charged a cancellation fee that is not supported by contract, just contact your credit card for assistance. Your credit card company will work on your behalf to immediately cancel the service and the billing will stop. Credit card companies call this a "continuous billing dispute" and to my vast knowledge of the subject, credit card companies are contractually obligated to cancel these services at your request. I would however try cancelling in writing first, keep the letter and maybe send the letter twice. The CC company will go back and cancel from the time the first cancellation letter was written. However, it is my experience, that a good credit card company like Amex will take care of this immediately without all the letter writing. But the letter writing will give your CC company proof, so keep the letters and you will get the satisfaction you are looking for. My first call is always to my credit card company. If you are a good credit card customer who spends a lot of money, sometimes the card company will give you the money out of the own pocket, so to speak. But you would need to be an exceptional customer.
Now, I am a disabled Vet and need someone to cook for me, but it's hard to believe that ediets can deliver the food they advertise for $18/month. But I see no complaints about the food, just the cost. I don't care what it costs. How's the food?

I just called in to cancel and was told I have to pay the $25.
Term and agreements should not be that difficult to read.
It doesn't matter, I told the woman I was talking to on the phone I was going to tell my friends to not use this site. She got quiet. I asked if she was there. She said yes. I said "Ok? Thanks" but she hung up.

Ediets is a fraudulent company, simply put. Little did I know that when I "accepted the terms" I allowed ediets to charge my debit card monthly ad infinitum. I decided not to sign up officially, and NEVER accessed their site, but still received monthly charges simply because I "accepted the terms". Beware: their is not official "enroll now" button to click, nor does one receive and email confirming your enrollment. One only knows she is a member when her credit card is charged. Don't expect ediets to be helpful. They will not refund nor waive the "early cancellation fee", which was NOT mentioned expect for in fine print under the "terms", because they are predatory, making money NOT by their goods/services, but by extorting its customers.

I agree. I signed up, tried it for a couple of weeks and discovered that I could get the same information for free from other sites on the Internet. I phoned to cancel (funny how these companies allow you to sign-up online but require you to phone in to cancel) and was notified that there is a 3 month minimum or a $25 early termination fee. I went online and used the "Chat" feature to try to find out more. Following is a copy of my conversation:

Please wait while we find an agent to assist you...
You have been connected to Felicia M..
Customer: I just phoned to cancel my subscription and was told there was a 3 month committment and a $25 early termination fee.
Customer: I just reviewed the documentation sent to me and there is no mention of this fee. I don't believe you can legally attempt to hold me to such a contract. Can you advise where this committment is stipulated?
Felicia M.: Thank you for contacting Member Support this is Felicia. May I please have your e-mail address so that I can look up your account?
Customer:XXX@Somewhere.com
Felicia M.: For John Doe
Customer: Yes.
Felicia M.: Mr.Doe, when you register for the program before the system will allow your registration to go through, you have to click acceptance to the terms and agreements of the program. That is where the Early Termination Fee is discussed.
Customer: Is this policy posted somewhere I can view it?
Felicia M.: Yes if you go back to the area where you originally registered for the program and scroll down to the bottom of the screen, the terms and agreements are listed there.
Customer: Thank you for the information. It seems like a scam however, since it states that you can cancel anytime. Only after reading further, do you see that there is a $25 early termination fee. If the company really believed in their product, I don't think they would have such a questionable stipulation. Don't you agree?
Customer: It does not directly state that you are commited to 3 months. It only states, that if you terminate before 3 months, you will be billed 25 dollars. This seems pretty suspect. If this was above board, why wouldn't it openly state that you are agreeing to a 3 month commitment (in a prominent area of the screen?)
Customer: I can't imagine I am the only one to be frustrated by this.
Customer: Is this the first you have experienced re. an unhappy customer that believes that eDiets has acted questionably with this behavior?
Customer: Hello? Felicia -- are you still there?
Felicia M.: Mostly when members have not read through the terms and agreements and agree to them, then they do question the policy. But it is indicated in bold print in the second paragraph.
Customer: So the company is more interested in getting the $25 rather than keeping satisfied customers?

I agree they are a rip off. They advertise 3 weeks free but they don't say u have to be on their plan for 3 months before u even get a week free. That is false advertising! DONT SIGN UP!