Evercom Correctional Billing Services reviews and complaints

Someone needs to help put this company out of business. This is a terrible company I hate I ever spent a dime with them. I had several disconnected phone calls. They policy said fax the info in to get your refund then they lie and say they listen to all of your calls and deny your refund giving you a dumb reason. The call center is in Mexico City you cant get anyone on the line to help at all. I plan on taking this as far as I can to get my money back. Please tell everyone you know about this fraud

I accepted a collect call from an inmate, I was charged $26.60 for 15 minutes. I have tried to contact someone with this company about the ridiculous chagres. The only number provided by my telephone company is [protected], and the only options are sign up for their services, already have their services, or to block call from all correctional facilities. I can't talk with anyone about the charges. I am really pissed, I mean I am pissed, pissed to the max. What more can I say...I am thoroughly pissed. I am so mad right now I could scream. It is really hard for me to communicate my frustation with these unjustified charges.

The company I am writing in regards to is correctional billing services. It is a prepay company to receive collect calls from inmates incarcerated. They charge $6.95 to process a payment and the payment has to be at least 25.00 when doing so. I made a payment for the above amount. Once the phone service was activated to receive phone calls from my loved one the calls were dropped back to back and I was charged the initial reconnecting fee of $1.75. and 10 cents there after.. 12phone calls were placed back to back on June 2nd starting at 9:28 am then 9:46 am, you are allowed up to 20 minutes on each call b4 being disconnected.. my loved one tried back again at 1:30 pm then waited until 8:17 pm, 8:27 pm, 8:28 pm, 9:02 pm, 9:04 pm, 9:06 pm, 9:42 pm, and the last at 10:02 pm 9 out of the 12 calls were disconnected.. I called the company and was told they could only issue 2 credits that I would have to file paperwork and allow up to 30 days for the refund if they felt any was owed. Unfortunately if I want to communicate with my love one this is the only option for phone services and while researching the internet I found over hundreds of complaints of the same issue and no help avail. This practice is unjust and a scam to us consumers. I spoke to 4 different representatives at this company Alex, Pilar, then Hector a supervisor, then last Elias team supervisor.. the end result was I could receive $5.00 in a courtesy credit while the rest would take up to 30 days to credit my account which makes no sense to me whatsoever in todays technological world. Elias did try to assist me to the fullest but this company s a scam and ripping off consumers and leaving us with no options but to continue to pay their monopoly while they exploit us.

Your Desired Resolution:

I would like a full refund credited back to my account and for this issue to be fixed immediately I am only one out of thousands being ripped off and brutalized by this company. It is unacceptable and can not and will not be tolerated.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

My son called me twice tonight at $9.99 a call and they let us stay connected for 1 minute each time. on the phone they say ten minutes but both times after I accepted the $9.99 charge the phone calls were disconnected after one minute. I would like to start a business like that, with no way to hold anyone responsible. He has been in county jail for 2 weeks and other than 30 minutes on Sunday tonight was the only contact we've had, and it cost me 20 dollars. If they are only going to connect you for 1 minute at a time they should say that.

I have paid hundreds of dollars to be able to talk with my son who is incarcerated. I was told I had a credit line of $56.00 then the calls got cut off, so I started prepaying. My phone now has a block, which I am told by att&t that they do not know that much about this company but I beliv e they bill att& t in addition to collectiong large amounts of money, double billing, I call this theft and a scam. It needs to stop. i pay my phone bill.

I don't like having to use CBS/Evercom to talk to my family member, who is in pre-trial detention in the US Federal justice system; however, I want to say that even though the communications system out of the criminal justice facilities STINKS like a festering toilet and is a HUGE rip off that needs to be abolished, the customer service reps I've encountered (and they are many) have been nothing but helpful, knowledgeable, and even when I was becoming irate, they remained kind and courteous. I think they deserve a shout-out, and if you have issues with CBS/Evercom, know that the problem is either their rules, or those of their puppet-master, FiSere, that processes their payments.

I have several problems. first the phone will have up for no reason. it will say there was an attempt to make 3 way calling when there was not. second it will say there was a system error and hang up it the middle of the conversation. they don't care when you call them to tell them your problems. i have been a customer with them for 8 months now and i have spent over 5000 dollars and they just don't care about there customers. also they have been over charging my calls! please start caring about your customers because if there will be another way i will bring my money to them and i will tell everyone i know!

I have wasted so much time with these people its not funny! They claim a 24 hour service line like hell other them a computer talking, that says nothing but pay money, I think the only other thing there is dumb ### monkey. There is no sign of any intelligence at any level. I have been on the phone for the past hour and a half, pressing # 4 to be told to call back as all lines are busy. For the outragous rates they charge there should be more then one monkey to answer the phone. But I wouldn't know this is my third time playing this game, I paid $200.00 on my account and it is still blocked, with a balance of $179.77, yet they say I have credit limit of over $400.00, So you tell me this outfit doesn't have a license to steal. And yes I am going to get in touch with the Public Utility Commission and The FFC to find out who is suppose to be in charge of regulating this bunch of crooks.

correctional billing is nothing but a rip off! they have ripped me off so much money it is just unreal! i have put ever bit $3 grand altogether in my account over a 6 month period to talk to my husband, and they are still ripping me off and when i try to talk to them about stuff coincidentally the phone hangs up.. and i have plainly told them with their attitudes and the way they all go about there business i dont see how they can blame people for getting so irritated with them.. i have put money in my account, not even hear from my husband yet and money dissapears out of the blue, all they give me is a run around and i literally got no where nor did i get my money back.. i was pissed off!

they charged me for calls that was not 30 minutes.

Evercoms system is designed to be a quagmire of evasion.

If you decide to do business with them, which I do not recommend, do not expect to ever talk to a live representative, ever.

you will spend useless minutes and hours of time going from one extension to another, being disconnected nad fighting with a phone system designed to never allow you to contact a live employee. I am not sure they have any employees.

Fortunately I had my credit card company stop payment for their services that they never even could provide in the firsat place. Of course the automated system did not inform me that their company may not be able to provide the service I was paying for.

I have emailed you like 4 months ago and i still haven't heard from you guys. i got charged $50 twice off my debit card and u said that if i emailed you guys the card activity page that you would send me a check in the mail or add it back on to my card. i yet to see it and it will be 5 months at the end of this month. i have been trying to also contact you over the phone
and no one answers. i would like to know what is going on with my money.

I was Using Correctional billing to receive calls from my love one. In the process there where payments credited to my account in order for me to receive phone calls. I was not aware of where thiese payments were coming from so i called CBS. They informed me that there system had manual credited payments to my account. They reversed the payments and said that i had to pay for there systems faults. I call four times to be put on the phone with 5 different managers. 2 of the 5 hung up in me. I informed them that in order to receive call their services and phone call your account would have to be pre paid. So the only way for me to receive phones is if they were already paid for. They could not tell me where these payments came from or who authorized them. So some how the payments were reversed and they insisted that i pay for there compies FAults and i refused. I alwasy asked for names and employee number to report to the corporate office. They didnt and couldnt provide me with a coporate number.

Actually, it's not a monopoly. There are several companies like CBS. They all make a bid, with the phone rates to the facility and the one with the lowest rates gets the contract. So, the rates that you are getting, could be a lot worse.

This is a complete rip off set up with government sanction. You cannot get hold of them, and there are no other options. It is a monopoly that is ripe for a class action law suit. It is immoral for someone with a monopoly on our communications to our loved ones to charge what they charge and deliver the kind of service they do. If I did not know better, I woul;d think we lived in a communist country.

this company is like the system our loved ones are locked up by and held crooked and theives. I would not be surprised if the investors or ceo's are not judges and gov. officials using our tax money that pays them to ripp us off. What the h ll is this country doing letting em get away with it. So in whole as group there has to be a way to come together to STOP THE PARASITE /S THAT STEAL OUR HARD EARNED $'S . DOES ANYONE HAVE ANY LEGAL INSITE TO HOW WE MAY BEGIN TO GET THE BALL ROLLING OR START OUR OWN CORP. TELE COM. PROVIDER OWENED AND OPERATED BY THOSE OF US WHO HAVE COMPLAINTS. STRANGER THINGS HAVE HAPPENED AND WELL IF WE CAN PUT A MAN ON THE MOON THEN WHY NOT, A FAIR REASONABLE RUN COMPANY THAT CATERS TO OUR OWN . IF EVERYONE PUTS FORTH A LITTLE $/OR TIME TO HELP CORRDINATE IT CAN BE DONE. IF YOU AGREE . PLEASE RESPOND . I'LL CHECK BACK TO SEE INPUT ABOUT THIS IF THE RESPONSE IS GOOD . I SEEK AVENUES TO HELP LAUNCH THE IDEA. ADRESS YOUR SPONSE TO DENISE IN DENVER ON THIS PAGE.

Evercom is WAY OUT OF CONTROL with their RATES! I recently moved out of TX to CA and for my loved one to call me it is: $17.00 something for a 15 min call... I HATE that they make you put a min of: $50.00 MINIMUM down and then on TOP OF IT... they CHARGE YOU a SERVICE FEE OF abt: $7.00... Not sure who to file my complaint to so that they CAN'T GET AWAY with ERRONEOUSLY Charging WHATEVER THEY WANT!

I know they are not great ...and I totally feel your pain but whatever u do dont get fooled into taking these other supposedly cheaper ways to make calls ...I lost hundreds and hundreds of dollars on two of the most common popular services that "save" us money ...THEY DONT ...u can do the same thing they do on your own and u dont have to pay a service fee to get it done on your own ...I use correctional billing but I do it the same way the "services" do and I dont get ripped off. You just call and get remote call forwarding from the phone call local to the prison ..THATS ALL THE SERVICES DO and charge u BS charges.

I have been charged over 116.00 for phone calls in two days. I set up the account include my son's home phone number. I live in another state and they did not tell me that the phone calls to me where going to be over 19.00 for a 15 min call. they said it would be 3.00 for a 15 min call but that was for his home phone not the long distance call to me. Then I called to get the balance and they said it was 17.00 I tried to add 50.00 more dollars to the account and then they said the balance was 56.95 so what happened to the 17.00? On top of that then the recording said they could not process my paymet and wanted me to use another credit card. What is up with this company? Where do we go to get something done.?

I have an account with correctional billing services. My calls are suppose to be 3.50 i looked on line and they are charging me 3.65 and above for my calls. I AM PISSED WITH THIS COMPANY. NOW I CANT TALK TO TO MY BOYFRIEND BECAUSE OF THIS DUMB ### COMPANY TRYING TO TO GET OVER. SOMETHING NEEDS TO BE DONE ABOUT THIS COMPANY! MAD AS HELL!

I agree something needs to be done, this is very criminal to do this to people.theyre taking advantage of people that use the service, its like they got you over a barrel this is wrong lets ban together on this problem Why is, nt there another company we could use? seems like they have a monopoly on this phone system, lets do something about these pirates!

I had several dropped calls from EVERCOM, Im talkin 1 min, 3 min, 5 min calls, that dropped for no apparent reason, which happened to me all of the time in the past with them and they always credited back the minutes that I lost. Well now they have a new "policy" that does not allow them to automatically credit you the unused minutes. So there is no recourse and they basically, no not basically, THEY DO get paid for airtime that wasn't utilized which is also against FCC regulations.

I have had nany similiar experiences with this company. Also, if you prepay, they allow you to incur charges over what you have pre-paid for taxes and fees. Then they expect you to pay MORE. This company is taking advantage of those of us that have no alternative, they are more criminal than the people they are providing security for. If you want to file a lawsuit, I am willing to help.

Courtney Cobb
courtney.cobb@yahoo.com
Lincoln, NE.

hi,
my name iz maria guzman im tryin to fine out something, a case that is going on i had gave my creit card # to some peoples to put money for a phone services for my son to be able to call me for the calls can go tho my house phone and i had gave them 100 dollars to them n i still dont have the phone services i wold like to now how ca i get my money back because i did that 2 time its not workin at all and i need the money back if i cant get the services.

I PAY AS YOU GO WITH MY CREDIT CARD. MY CALLS COME ON MY CELL PHONES SO AFTER PUTTING OUT MONEY TIME AND TIME AGAIN I WENT OVER THE BILLS WITH MY CELL BILLS ANDI FIND THAT WE ARE BEING CHARGED FOR CALL S NOT CONNECTED OR ACCEPTED. I THOUGHT SOMETHING WAS WRONG BECAUSE IT WOULD BE IMPOSSIBLE FOR THAT MANY CALLS TO BE MADE. I ONLY WENT BACK TO JUNE BUT I WILL WATCH MY BILLS IN THE FUTURE AND IF THEY DON'T REFUND THEN IWILL GO TO MYCREDIT CARD COMPANY AS I HAVE PROOF IN BLACK AND WHITE.

Last year they managed to charge my ATT account $12.95 a moth for 4 months of “service”. It was a real pain to convince ATT that I was not authorizing Evercom Systems or any other company to charge my account any amount of money for any service in particular. Finally I ended up paying for two months, only two months where credited back into my account.
This year the monster is back, already two months in my telephone bill and one to go.
My only income is my Social Security check and I can’t afford to let these thieves to get away with this scam.
My solution to the problem is to have my regular line disconnected, keeping only the internet service and using Vonage as my telephone provider, with free nationwide long distance calls, including a few European countries.
ATT should be accountable for not protecting their customers like some banks and credit cards companies; after all they reimburse you for unauthorized transactions.

I was told i would recieve an email to dispute calls and still have not recieved anything! You dont mind taking my money yet you cant do what you say!

It's complete ###, my boyfriend is in riverhead jail, NY, and he calls me and it's so much money on my fine bill so I got a prepaid card and it was the same ###. The correctional facility is already making money for having them in there owns for high bails and now u want to charge do much to talk for 10 damn minutes. And on top of it all the money is probably going to our enemies anyway like Afghanistan and Iraq, complete ###.

Evercom is ridiculous! I just placed the minimun amount of $25 on a pre-paid card in order to receive calls from my son who has been incarcerated for the first time in his life in New York. I am in Ga. He called me twice, with a promise to call back later in the day. I waited and waited. Decided to check my balance on this correctional billing service -- discovered they have BLOCKED all calls from the jail he is in, and says my balance is over by 6.50! OMG! I checked each calls to discover that not only was I charged a service fee of $6.95, but each call is taxed with eats away at the amount of money you have on your pre-pay account. . The calls are 3.95 connect fee, plus .89 per minute, plus 1.75 tax per call. Totally ridiculous and unfair. The FEDERAL TRADE COMMISSION should look into this bogus phone company. It is a joke. In no time, your money is eaten up, and your account is on block status. --that is until you add MORE money. What a scam. And they know you want to hear from your loved one, so you don't have a choice. You must add money in order to talk to your loved one, and they are the only correctional billing company servicing that jail in Riverhead, N.Y. This is so truly unfair. What a joke! What a total rip off! OVERCHARGE YOU WHEN YOU ARE AT YOUR MOST VUNERABLE AND WORRIED ABOUT YOUR CHILD!

TEXAS
They don't even give inmates a free call when being booked.
I have an account with these people, Evercom, because I have to.
All morning I've tried taking calls from newly arrested inmates only to be disconnected so they call someone else.
Loss of revenue for me, and huge cost to my phone bill.
I'm right across the street from the jail house, but can only speak to someone collect. Jail makes more money that way.
Most can't call families because cell phones will not take a collect call, and unless they have a carrier on their home phone they have to set up an account with these people or no get through.
Crazy
Minimum for lst minute is approx.$5.00.