EyeMasters reviews and complaints

I have been a licensed optician for 30 years and you do not want to use a tissue to clean your glasses! The place that sold you your eyewear should have educated you on cleaning them. Or perhaps they did but because, like so many other people, you think you know everything because you have worn glasses for thirty years, you didn't listen. The coating is usually 6-10 layers and oil based. Use lens cleaner for AR coating and a special lens cloth you can get at any optical shop. The coating can eliminate all but .5%of reflection so for most, it is worth it.

Do not expect to get your full benefits at Eyemasters if you are a Davis Vision member. Eyemasters does not carry Davis Vision Collection frames or contacts. To get your full benefits of "covered in full contacts or frames", you have to purchase Davis Vision collection frames or contacts. After spending alot of time on the phone with Davis Vision customer service, they finally were able to tell me the way I could get my covered in full contacts was to inform Eyemasters that they needed to call and order my contacts THROUGH Davis Vision. Eyemasters REFUSED to order from Davis, even though they are a listed PARTICIPATING PROVIDER! Eyemasters says they only order through a 3rd party vendor. So as a result, I am left paying out of pocket for my lenses minus the credit Davis will give me for going out of network - ordering online. I would get a bigger credit if I let Eyemasters order through their vendor, but the price is still WAY MORE EXPENSIVE than ordering online. Davis Vision should not list Eyemasters, or any other provider, on their provider list unless that provider will offer vision members FULL PARTICIPATION in the plan!

Purchased eyeglasses and paid extra to have them sent off to apply some film that is supposed to help with night vision and glare. After a few months I could not keep them clean. It became an obsession purchasing all kinds of those glass cleaning clothes, and lens cleaning sprays, etc. After about a year called and asked if they could fix them and the attitude was glasses prescriptions are only good for a year and since it is past a year there is nothing that can be done. This is ridiculous with the price of glasses. My prescription has not changed, but I am forced to buy new lenses because of very poor quality. Don't waste your money with Eyemasters.

ALLEGED DISCRIMINATION (Race and Physically Challenged). One of our Equality Activists interacted with a white male employee with blue eyes who didn't want to help her. His name is unknown at this time. According to her, he DIDN'T treat her like a customer. In fact, she said "he acted like a complete jerk" and she made sure he knew how he was acting. To top off the BACKWARDS behavior, Alia Friar (Frier or Fryer) manager refused to service her without getting her side of what happened. She was only defending herself based upon that employee's behavior, which we can't imagine anyone deserves.

According to our Equality Activist, the first time she visited Eyemasters also known as Eye Care Centers of America, Inc. (corporate location: San Antonio, Texas), she overheard the employees discussing a situation where a customer who was PHYSICALLY CHALLENGED stated they discriminated against him. While she stated that this was probably a big RED FLAG, she did business with them anyway.

Our goal is to make sure all people are treated with equality.

Had I seen these reviews before, I might not have gone to EyeMasters in the first place. Ordered prescription glasses for my 10-year old and they said it'll take 2-weeks and they would call. Never received a call! Went there to pick the glasses. Only 2 customer service reps and were busy quieting down disgruntled customers. Waited for 90 mins and when my turn was to come, the customer service rep let somebody else jump in front of me. I was so pissed that I would have walked out if not for the urgently needed glasses for my son. Never experience more ridiculous service!

Walmart Vision Center is many times BETTER!

My son ordered contact lens from EyeMasters in Katy, Texas in September. It is almost the end of January and he still does not have them. He can't see to do school work or drive. He lost his job because he couldn't get to work.

We have called and gone to Eyemasters in Katy several times. Every time we get another story. In November they said "They are on back order." In Early December they said "You paid the wrong price." Mid December they said "They weren't ordered." Today they said they didn't know what was wrong. When I went in last week I asked for proof they had been ordered. The service rep said she had no proof.

This place advertises a pair of glasses for $99 and second pair free. Of course I knew that meant a limited selection and single vision only. But how much more would it be to get bi-focals and sunglasses? Perhaps $200 tops? Apparently a lot more!. The sunglasses cost $349. They have cheap hinges without springs. They'll break soon enough. And then Ill have to shell out for the cost of new frames.

And I was forced to buy a $37 warranty after being told it was optional.

So, I think i was screwed on the cost of cheap sunglasses and a mandate to buy a warranty.

These are not well=known brands either.

The plain looking bifocals I got are good.

Purchased buy 1 get one free for myself and husband on Sep 27, 2017 Husbands lens became cloudy, due to reflective coating. Took back to store, Dec 10 and said they'd be ready Dec 24th. Got a call Jan 4, said they didnt know what went wrong, but another order was issued . Still laying in box at store, said a few more days, , NOT then said Jan 18th, NOT. Called store Jan 23, NOT, I told them to refund cost except for exam.The said mine were $296, which is 50% plus $39 exam, They'd refund $217 for his, because having trouble getting his transition lens.More damned excuses.I returned my glasses also. They refunded $503, and I wont be going back, ever. This was at the Independence, Mo store

Sadly I didn't see these posts prior to going to eye masters, had I, I wouldn't of even wasted my time. Purchased glasses with supposedly all the extras...waited 2 weeks to get them...not only could I not see through them they were the size of coke bottles. This is the only place I know that does not automatically use the poly carb lenses!?! I returned the glasses the following day and requested a refund, I had paid in cash and expected a cash refund.. this they could not do, why? Because they have no cash in their drawers. Perhaps if they were an honest and reputable company they would have some cash in their drawer! Don't waste your time with eye masters!

"Sense of entitlement"? Do you mean get their glasses on time? Do you mean they aren't supposed to call you to advise they are ready for pick-up? That they shouldn't become defective in a few weeks? Those are all issues here that ARE entitled when you pay someone money for a product or service. As for my complaint, I had an appointment for an eye exam and when I arrived 10 minutes early to complete paperwork there were 9 people there who were going to be first...before my APPOINTMENT, which had been offered to me. Doesn't an appointment mean anything? Why offer it if it isn't going to be honored? I guess I'm acting with a "sense of entitlement", right? Tell you what, I'm entitled to go somewhere else!

If you can read, write and follow instructions, then you can easily file a Complaint in Small Claims, ok?

I purchased lenses from the Eyemasters in Brownsville, Texas. I used my insurance for the first pair and could not purchase another pair with insurance so I had to pay out of pocket for the second pair. I had just purchased my insurance (never had vision insurance before); so I was not aware that I could of had a 50% off the second pair. When I was made aware, I was promised to be refunded and then was denied by the manager. She decided to go back on her word and offer that I buy a third pair (that i do not need) and give me 50% off that one (GREED). She stated she could not go back and change a previous transaction as per the in-network insurance agreement --she imposed a new rule that does not exist . Why is it she can make an exception on a third pair (paid out of pocket) and not make it right with the second pair (still out of pocket)?
Do not go to Eyemasters! You cannot trust a business that does have integrity and treat their customers with respect. If their only goal is to steal from their customers, then how can you trust the workmanship of their product? GREED is their only motivation.
I plan to contact the media from my hometown and have them do a segment on my experience. The media has been very successful showing the public of businesses that steal with no shame. I want everyone to know.

Amen. You beat me to it.

Dear Child who Got Hold of a Computer,

Your eyewear prescription is just like a drug prescription and, by LAW, no one can use it if it's over one year old and written by an optometrist (ophthalmologists in Texas are governed by a different body and can, if wanted, make their prescription valid for a lifetime!). Face it: in many subjects, other people are smarter than you and are advising you to do things for your own good. YOU may think you see good enough, but compared to what? Not wearing glasses? How about making sure you are 20/20 with a current prescription for...lets say... all of us who drive with you on the road?! You went three years without a new prescription. You won. You kicked Father Time in the taint and got away with not buying glasses for two more years. Now quit crying and take care of your business. F'n cry baby.

I went into the Eye Masters in Murray for one of their promotions. I had to wait like 30 minutes to see Dr. H*$$, he was just rude and slightly disconnected, and just generally not interested. He just wanted me in and out I could tell. I asked about bifocal lenses (because having a lazy eye as a child I have always had them) his general demeanor was "why bother?" And if I wasn't sensitive to it already he just bluntly said there's no point in even getting a separate Rx for my other eye and wrote on the Rx that my right was the same as my left. And after being rushed through the whole process (like 10 minutes, 75% of the eye exam was just on the 'normal eye') he gave my paper to the girl to ring me up. The total was astronomically higher than I originally thought! I said 'no thanks', walked out after paying for my 'exam'.

I later attempted to use the Rx online with a very great eyeglass service (custom made, super awesome frames) only to find my Rx was incomplete! only the left eye Rx, no mm in measurements, nothing else!

Absolutely the worst experience I have ever had as a customer, and being from a family of people who wear glasses, I highly recommend staying away from this place! I have worked retail and customer service and can tell that this business is set on trying to get people in and out and quickly as possible, irregardless of whether or not any of their service is done properly.

ABSOLUTELY THE WORST! Been into Lenscrafters and realize that they're 100x more helpful and friendly (even though I haven't bought anything from them!) If your in the Murray area avoid Eye Masters and go to Lenscrafters or one of the other near-by eyeglass stores.

I reported a second incident of an error on the eye glasses I ordered on 5/15/10 to the national Eye Master Customer Service. I ordered a pair of glasses to work on my computer (intermediate lens) and the bottom section of the lens for reading (near vision) 12/12/09.
The manager at Eye Masters could only offer me a replacement pair of eye glasses for $92.98 since my warranty from 12/12/10 had expired. I paid the required amount, and the order was placed on 5/15/10 and I received the pair of eye glasses on 5/25/10. Unfortunately the new pair of eye glasses was identical to those ordered on 12/12/09, however, without the Bifocal line. I still cannot see my computer screen.
On June 1st I went into the Sugar house Store # 4287 and spoke with a sales tech, Melissa R. She explained that I needed a "Short Corridor Design" with an "Intermediate lense on top and a "Near Vision" on the bottom. I explained that was what I thought had been ordered both times. I asked for a refund and for them to return the lenses I paid $232.92 for in Dec. 2009. She stated that he lenses had been thrown away. I was not informed of this or given the opportunity to keep my lenses. I was required to return the eye glasses and they would take out the current lenses and return to me my empty frame if I wanted them to approve a refund of the $92.98. Who is going to pay me the $232.92 for the lenses they threw away? What a rip off! I have been a customer since 1999 and I will never purchase another pair of eyeglasses from Eyemasters. I am extremely unsatisfied with the service I have received at Eyemasters #287 in Sugarhouse. The national hot line "Customer Service" office is a joke!

"Why pay more?" I guess that's why. :)

If the nose pads were silicone there may be a possibility that you are allergic to the pads. The allergy and resulting skin secretions could have caused the gooey substance. If you still have the glasses, you could take them into an Eyemasters and ask for vinyl or PVC nosepads. Rubbing alcohol may remove the goo off the lens. Just a suggestion.

The Ft Worth Eye Masters at Ridgemar Mall has completly gone to pot. Got a pair of glasses from a person that just did not want to be there. Poor attitude|. Ordered my glasses and was supposed to be called when they arrived". No call, had to call them, . When I picked them up they were not fitted, rather just handed to me/. The temple broke two weeks later and I had to pay $20".00 to get them replaced.. New type of warrenty? The bifocals are way off and it's hard to see straight so I will have to go and get a new pair somplace else as they have lost a customer and his family?. What has happened to "customer servive"?

It is a well-known scam, dopey. Run like the wind away from this attempt to scam you out of money.

Hi, I bought a pair of transition glasses at Willowbrook Mall in Houston, TX. These glasses are so scratched up I can barely see out of them...They give you this little rag and some fluid to clean your glasses with, but lets get real, who;s able to carry this with them at all times..The only thing i use to wipe my glasses is cotton..But they still scratch..I love the idea of Transitions but won;t pay the over $300.00 it costs for cheaply made glasses...BEWARE of the transitions..I guess its back to switching from reg.glasses to sun glasses again..Plus I;ll use another store..I don;t care for the attitudes and the service either..They don;t seem to care if you ever come back or not..Thanks, Barbara..

UPDATE:
I did receive my refund pronto AFTER speaking with a district manager.

I purchased two pair of eyeglasses from eyemasters in November. About two months later, one of my lenses fell out. About three months later I started to notice cracks in my glasses. I took my glasses back and the manager stated that is was due to the heat. Then he stated it was scratch. Then he had to admit that he did not know what happened. I told him that it was not due to the heat and could he explain why my second pair had lines on them as well. I explained that I was told if I purchased some protective covering that the glasses will last longer. I then explained that the gashes/cracks in the glasses were not due to any fault of mine. He proceeded to tell me that I could purchase another pair of glasses...WHY would I want to do that? If I already purchased two pair of glasses from Eyemasters and I am already having problems, do you really expect me to buy another? I called corporate and they stated that was their policy. If I did not purchase a warranty then they will not fix them. I understand the warranty for my negligence, but for something that I was not a fault for, let’s am reasonable.

To Whom It May Concern:

I purchased a pair of glasses from your Eyemasters #65 store in Arlington Texas on June 26, 2009 with CASH, no insurance. The person that helped me took some time and helped me find the perfect frames. I told her and showed her the glasses I would be replacing. The lens are Nikon with Progressives and Transitions, AR, Scratch Resistance. I can see all around with no problems. The new ones I got at Eyemasters were awful! I could not see in them and they gave me headaches and ill. When I picked up these new glasses, the person that dispensed them, looked at me old ones and stated that these new ones will be hard to get used to and are not near as good a lens as my old ones. He was right! I've tried to wear them, but I can't without getting headaches and ill. I called this morning and spoke with Brian in the lab. I explained the situation and he advised me to speak with the GM Brad. I understood that lunch would be between 12 noon and 1pm so I arrived at 1:45pm. Both were at lunch so I didn't get to see them until around 3:35 - $4:00. Brad was very nice and did the paperwork for the refund. He stated that the progressives were aligned wrong for one thing and a lens that would work better for me, your company does not offer. I wanted my money back then, but was told that it had to be issued by check from corporate. That is ridiculous! I paid in cash and wanted my money back right then! I can't replace my glasses until I get my money back! It is bad enough that I had to wait to get these in, they weren't correct, now I have to order them through somewhere else and wait another 10 days AFTER I get my money back from your company! So, I get to run around without glasses since my old ones are broken, hence why I got another exam and wanted to buy new glasses from you. I NEED MY MONEY BACK NOW! I understand that you don't want your stores to have too much cash on-hand, but they didn't deny taking my $279.99 in cash. Suppose I would have used a credit card and then told my credit card company I was disputing this because of the error? They would have refunded the money back to me and I still would have your glasses! Someone really needs to review this policy! I didn't use insurance, so there really should not be an issue. I need my new glasses NOW. Please contact me asap and advise where I can pick up my check. I should not have to drive down to San Antonio to get it nor have to wait to receive my money. Your company would not have ordered my glasses without me paying for them first, because you didn't trust me to purchase them. Now, I'm suppose to trust you to the point that I will receive my check/cash in a timely manner? I want to pick up my check/cash from your store in Arlington Texas at The Parks at Arlington Mall Tuesday, July 7, 2009. I'll expect a call from you all in the morning. I tried calling your customer service from 4:15p until 5pm Monday with only receiving voice mail. Brad had also tried to call you all. He also tried faxing the refund but the lines were busy. I even spoke to someone in another department there and she spoke to the person at [protected] and that person said to transfer me to her. When she did, I got her voice mail too! Then, I called [protected] and spoke with John. He personally went over to customer service to find someone and everyone but 1 person was gone! He said she was on a call and he knew that when she got off that call, she was leaving. As I stated, no one answered the phone even prior to closing time! Ridiculous! I need to pick up my refund tomorrow.

Rosalyn L. Newman
[protected]
Refund Number 270134
Orig. RX Number 269695

UPDATE:
I received a call today from Julie at [protected]. She was very rude and the only reason why she called me back was because I left a message on her voice mail and since another employee transferred me directly to her line, there is a record. She gave me a BS story that by paying cash, it isn't as safe as paying with a credit card and that the stores don't like having a lot of cash there. They accepted the cash gleefully! They didn't state that they would prefer another form of payment. She stated that it would be at least 14 days before I would receive my refund even though the cut off date for checks is tomorrow (Wednesday). She stated that tomorrow's cut off is for refunds that were processed 2 weeks ago. This company really lacks customer service and for them, it is the bottom line...getting to keep your money as long as possible or completely. For all of the voice mail messages I've left, I've only received 1 call back. I was told that a manual check can be issued by the Territory Director and Brad, the GM is trying to contact him for verification of that. But, so far, nothing has been really accomplished other than my blood pressure rising and my very ugly view of this company and it's policies. They were quick to tell me when I paid for the glasses that I could get a refund within 30 days of purchase as well as when I picked up the glasses. At no time did they mention that a check would have to be issued...even though I paid them with cash in their store. I am posting this letter to all online complaint boards so others will know exactly what kind of company Eye Care Centers of America aka Eyemasters and their other subsidiaries are and how they operate.

I bought two pairs of eye glasses during March of 2008 from EyeMasters. It is now October, and one of my pairs have broken. I don't remember if I bought a replacement warranty, so I don't know if this breakage will be covered. Basically all I need them to do is replace one of the sides. But I could swear that they told me that if they broke I could just bring them back and that they would fix them for no charge. I was just wondering if I remembered correctly or not?

My email to EyeMasters today: I will start my email saying that you lost my business. Here is why: on 03/15 I ordered a pair of glasses at your Katy, TX location (I-10 and Fry Rd). 2 weeks later I called to check if it was ready for pick up. First flaw: it was "ready" and nobody had called me. When I got there and tried it it was completely off. I could not see well through it. All blurred. The attendant kept saying that they had did exactly what the prescription said. I insisted and offered them to compare it to my old glasses. They then went back to "check something". A few minutes later he came back saying that the person had read it wrong, that the doctor used a strange convention, that they interpreted it 180 degrees wrong, etc. They were nice though apologizing and saying that they would rush it. One week later I called to check and they told me it should be at the store on Wednesday afternoon. I could not come that day. The day after (today) I went there. They were "finishing" it.When they brought it to me one of the lenses seemed ok. The other one was still completely off. I also noticed that that one of the lenses was not well-finished. The cut was grossly done.The person went to check it and came back with an apology. When I mentioned that I was considering asking for a refund, the person told me "ok", without hesitation and without trying to keep my business. No efforts to offer me some kind of compensation for the grief I was going through. Come on guys! This is basic good business practice. You have to at least try keeping the business of an unsatisfied customer! That was a pathetic and deceiving situation! My last pair of glasses was done at Sam's club, seven years ago. Done right in time, excellent service, good price and done right the first time.And I am still wearing those glasses! Can you imagine I will come back to one of your stores? Or that I will recommend you to friends and relatives? You should review your employees' and technicians' skills and your business practices.

I went in yesterday for an eye exam. I have no problems with the contacts they set me up with, but it took nearly two hours to get them! It's not like they had to do anything but pick up a box and hand it to me. They sat me in a dark boring room for like half an hour all alone before I even got to see anyone. When the doctor finally came in he was a jerk. he sent me out to pay and get my trial lenses and while the assistant was picking them out he started arguing with her. then I get sent back to that stupid room for another 10 minutes so he could check the fit. This was by far the WORST experience that I have ever had at an eye appointment.